Excellent

When I picked up the car, there was only half a tank of fuel. The staff told me to return it with the same amount. When I returned it, there was even more than half a tank, and the staff said it was fine. However, they later charged me $110 for not refilling the tank completely! I sent multiple emails to the rental company and they only replied that they would handle it, but it's been almost 10 days with no update! I have to keep sending emails; the service is terrible.

Had to wait a bit during the car return due to limited staff, but everything else went smoothly!

Overall, it's quite good. We picked up the car at Melbourne International Airport; the store is about 10 minutes away from the airport with a shuttle service. The service was decent, although the receptionist's attitude wasn't great when she saw we were from China. The car was relatively new. The drop-off location is in the city center and easy to find with GPS. Overall, it was pretty good and reasonably priced, recommended.

Did not get car booked, seemed very casual during car collection Car return very good & efficient