East Coast Car Rentals, Melbourne Car Hire Car Rental

Address
Pick-up
Drop-off
Opening Hours
Security Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

East Coast Car Rentals - Melbourne Car Hire Information, Car Rental Instructions & Policies

Address

103/228 A'Beckett St, Melbourne VIC 3000, Australia

Telephone

+611800327826

Pick-up Instructions

Please pick up and return your rental vehicle to Secure Parking, 383 La Trobe Street, Melbourne, 3000 Once you have received your documents and keys from our friendly staff at the East Coast Car Rentals office on A’Beckett Street, you can head over to The Mint Secure Car Park to collect your vehicle. To collect your car, walk to Secure Parking, located at The Mint Building, Level 4, 389 La Trobe Street. One of our team members will be there to greet and direct you to your car and provide you with a ticket to exit the car park. **Important notice** This branch will be closed on APR.30TH, as the building is being demolished to make way for a new development.

Drop-off Instructions

Return instruction is being collected.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -14:00	08:00 -16:00	08:00 -16:00	08:00 -16:00	08:00 -16:00	08:00 -16:00	08:00 -16:00

Security Deposit

Deposits are depending on which car type your rental car falls into, and can be paid credit cards and debit cards

Representative Car Models	Deposit Amount (approx.)	Business Days Required for Refund
Applicable to all car types, incl. Compact, SUV, Economy, Mini and more. Pack up ^	AUD 1000	15-30

Accepted Cards

Credit cards in the main driver's name from the following issuers are accepted: UnionPay, Visa, Master, DinersClub, JCB, AMEX

Discover is not accepted.

Car rental with debit cards is also accepted and listed as below: UnionPay, Visa, Master

DinersClub,JCB,Discover,AMEX,Visa Electron,Maestro,Debit Mastercard,Visa Debit are not accepted.

E-voucher

Accepted on mobile, a printout is not required.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of AUD 16.5 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1-2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

Original South Korea Driving License (English version)

An English translation must be provided on the back of the driver's license.

Original driving licence + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

If you're holding local driver's license, and this is your first time renting with Eastcoast and you reside within 150 km of pickup location, please provide a utility bill(dated within the last three months), like electricity, gas, water, rates, phone, or internet bills,as proof of address. Please ensure the address on the utility bill matches the one on your licence.

For local renters, you need to bring:

Full driver's license issued in Australia

Additional Extras

To be updated

Cross Border

To be updated

Cross Islands

Not allowed:

Taking rental cars to following islands is not allowed：
Daydream Island, Fitzroy Island, DayDream Island

Excess

Third Party Liability Insurance Excess differs by car model:

AUD 5500 for Ford Focus Auto, Hybrid,Toyota Camry Or Similar,Kia Picanto,Suzuki Jimny,Toyota Camry Hybrid,Hyundai Elantra Or Similar,

AUD 0 for other car models.

AUD 5500 for Suzuki Jimny Or Similar,Toyota Kluger Hybrid,J Toyota Fortuner-4wd,Mg Hs,Toyota Hilux Workmate,Ford Ranger Xls At Or Similar-diesel-4wd,Toyota Hi-lux Dual Cab Ute,Bmw I4,Ford Kuga,Citroen Berlingo,Toyota Corolla Cross,Volkswagen T-cross,Opel Crossland,Chevrolet Bolt Ev Or Similar,Citroen Elysse,Polestar 2,Opel Mokka,Kia Carnival,Tesla Model 3,Mercedes-benz Eqb,Toyota Camry,Toyota Fortuner,Mazda Bt-50 Dual Cab Ut,Mercedes Benz Sprinter Van,

AUD 6600 for Suzuki Jimny Or Similar,Toyota Kluger Hybrid,J Toyota Fortuner-4wd,Mg Hs,Toyota Hilux Workmate,Ford Ranger Xls At Or Similar-diesel-4wd,Toyota Hi-lux Dual Cab Ute,Gwm Tank 300,Bmw I4,Ford Kuga,Toyota Prado-4wd,Citroen Berlingo,Toyota Corolla Cross,Volkswagen T-cross,Opel Crossland,Chevrolet Bolt Ev Or Similar,Citroen Elysse,Polestar 2,Opel Mokka,Kia Carnival,Tesla Model 3,Mercedes-benz Eqb,Toyota Camry,Toyota Fortuner,Mazda Bt-50 Dual Cab Ut,Mercedes Benz Sprinter Van,

Collision Damage Waiver Excess differs by car model:

AUD 5500 for Ford Focus Auto, Hybrid,Toyota Camry Or Similar,Kia Picanto,Suzuki Jimny,Toyota Camry Hybrid,Hyundai Elantra Or Similar,

AUD 0 for other car models.

Theft Insurance Excess:

AUD 0

Third Party Liability Insurance Excess:

AUD 0

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.7 mi from Melbourne City Heliport

6.6 mi from Essendon Airport

11.6 mi from Melbourne Airport

Railway Stations

0.1 mi from Flagstaff Train Station

0.5 mi from Southern Cross Station

0.8 mi from Flinders Street Station

Hotels

Nearby UrbanMinder @ Istana

Nearby Roomerang at Istana 5

Nearby Will Street 1 Bedroom Apartment

Other Landmarks

0.8 mi from Federation Square

11.6 mi from Liberty Church

CHECK RATES

Map view of East Coast Car Rentals Store Location

coordinates: -37.810170974211 144.95662091753

Guest Reviews

Total points： 8.3 / 10 Very good

Vehicle condition: 1.9
Vehicle cleanliness: 1.7
Spaciousness: 2.0
Counter staff: 2.0
Pick-up location: 1.8
Drop-off location: 1.8
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

Anonymous
Melbourne
6 /10 Average
Reviewed: Tuesday, January 22, 2019
Car was in very poor condition. Damage from the front bumper to the rear bumper. Windows were quite dirty in the car causing sight issues when the sun was out.
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K.CHAN
Melbourne
8 /10 Very good
Reviewed: Tuesday, May 14, 2019
Please provide the nearest gas station from the drop off location would be perfect. We have been looking for over 10 minutes but still couldn’t found, then go back to the service center to ask the lady!
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Lady Fui
Melbourne
7.7 /10 Good
Reviewed: Sunday, June 9, 2019
Overall recommended.
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Jaco
Melbourne
8 /10 Very good
Reviewed: Friday, June 28, 2019
Good service and everything went according to plan
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Anonymous
Melbourne
5 /10 Average
Reviewed: Sunday, July 7, 2019
Counter staff is very friendly, however when she did not communicate with the staff that is preparing the vehicle, creating a lot of unnecessary trouble, had to remind the staff regarding the request due to confusion. Staff are in a rush to complete the process just to keep things moving . And informed us to get the insurance from them instead, asking us to get dual insurance to avoid the deposits.
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Shazli
Melbourne
10 /10 Excellent
Reviewed: Saturday, July 27, 2019
It was a breeze at the counter. It was also nice of them to hold on to the car since we were a couple of hours late in picking it up. They offered to move the booking time to the time of our pick up so that we can return it at the same time the next day which was really nice. The condition of the car was good, fuel was full, booster seat was installed when we asked for their help. Overall, really appreciate the great service and experience of renting the car.
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A.Aguiar
Melbourne
9.3 /10 Excellent
Reviewed: Monday, August 19, 2019
Long 3 weeks to receive back pre-authorization. Was told that was not allowed to drive to Mount Buller. What if I had rented for this?!?!? Never got this kind of restriction or warning when getting a rental car.
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Anonymous
Melbourne
9.7 /10 Excellent
Reviewed: Saturday, August 24, 2019
Really good service on pick up.
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Faris Harith
Melbourne
8 /10 Very good
Reviewed: Wednesday, August 28, 2019
Was ok pick up process was ok
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Afroz
Melbourne
9.3 /10 Excellent
Reviewed: Wednesday, September 18, 2019
Only one thing I didn't like is that their cars are not allowed to be taken to snow mountains. Otherwise, the process was good and vehicle was great.
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Keith.S
Melbourne
7.7 /10 Good
Reviewed: Thursday, September 19, 2019
Overall satisfied. Fuel is full, Toll Tag is stick to the front mirror, car perform like new, staff is nice & the office location is just walkable distance to our hotel. The only problem was the car's front mirror & side windows were dirty & hard to clean up with just tissues. Also the returned process is blazingly quick.
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K.Tran
Melbourne
10 /10 Excellent
Reviewed: Sunday, October 6, 2019
Highly recommended.
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Anonymous
Melbourne
8 /10 Very good
Reviewed: Monday, November 4, 2019
Excellent service from the staffs. Theres room to be improved for the car condition.
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N.Ung
Melbourne
7 /10 Good
Reviewed: Friday, November 15, 2019
Just avoid being upsold on car insurance.
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Anonymous
Melbourne
7.3 /10 Good
Reviewed: Friday, November 22, 2019
The car was not cleaned when pickup. I have requested for additional GPS but the map is not up to date
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T.Ang
Melbourne
10 /10 Excellent
Reviewed: Tuesday, December 3, 2019
good
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Anonymous
Melbourne
8.3 /10 Very good
Reviewed: Friday, April 29, 2022
Suzuki Baleno is not a good car.
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Anonymous
Melbourne
10 /10 Excellent
Reviewed: Saturday, April 20, 2024
Smooth operations for pick up and drop off.
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Barlow Pigou
Melbourne
6 /10 Average
Reviewed: Sunday, April 10, 2016
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Meroy Longman
Melbourne
4 /10 Average
Reviewed: Tuesday, October 13, 2015
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Giles Geoffrey
Melbourne
4 /10 Average
Reviewed: Thursday, December 3, 2015
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Spring Willard
Melbourne
4 /10 Average
Reviewed: Tuesday, March 1, 2016
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James Whitman
Melbourne
10 /10 Excellent
Reviewed: Monday, March 16, 2015
Good
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Jocelyn Thomas
Melbourne
6 /10 Average
Reviewed: Thursday, March 12, 2015
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Erica Grant
Melbourne
10 /10 Excellent
Reviewed: Sunday, March 8, 2015
The pickup and drop-off processes were quick, and the service was decent.
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Kelly Byron
Melbourne
8 /10 Very good
Reviewed: Wednesday, March 4, 2015
The rental company's store is good, located on La Trobe Road in Melbourne, a relatively busy street for car rentals. Overall, the store isn't hard to find. The issue is the seating; there aren't enough seats and the queue is quite long. Having more chairs or a ticketing system would be helpful. Since it was Chinese New Year, there were many renters, mostly through QEEQ, and each customer took a long time to process due to language barriers, averaging at least 20 minutes, sometimes even 30. The company should train their staff better to improve efficiency.
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Ella Baldwin
Melbourne
10 /10 Excellent
Reviewed: Wednesday, March 4, 2015
Rented a car in Cairns for a day trip to Paronella Park. After picking up the luggage, called the rental company, and they sent a shuttle to pick us up from a designated area at the airport. The airport is very close to the city center, a 10-minute drive. The vehicle was very new and in good condition.
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Josephine Irving
Melbourne
10 /10 Excellent
Reviewed: Monday, March 2, 2015
The service was very good, smooth process, and the vehicle was in excellent condition.
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Glenn Morse
Melbourne
10 /10 Excellent
Reviewed: Monday, March 2, 2015
The service was excellent, the process was smooth, and the vehicle was in good condition.
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Karen Jackson
Melbourne
10 /10 Excellent
Reviewed: Monday, March 2, 2015
The service was very good, the process was smooth, and the vehicle was in excellent condition.
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Carter Parker
Melbourne
8 /10 Very good
Reviewed: Sunday, March 1, 2015
Working hours end too early, and overnight parking is too expensive; the pickup location in Melbourne was very slow, waited nearly an hour. But very cost-effective, and the car was in good condition.
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Clare Catharine
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 26, 2015
The car was in great condition with only 15,000 km on it. The interior was clean and had no strange odors. The service attitude was very good. We returned the car at Melbourne airport and there was a free shuttle to the airport. Very considerate service.
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Lee Doyle
Melbourne
4 /10 Average
Reviewed: Thursday, February 26, 2015
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Benedict Buck
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 26, 2015
The service was excellent. The pickup location was downtown, very convenient. The vehicle provided was very new, a CRV. They also reminded us to set the navigation to avoid toll roads.
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Gladys Sainsbury
Melbourne
10 /10 Excellent
Reviewed: Wednesday, February 25, 2015
The company is very professional and reliable, with a great attitude and high cost-effectiveness!
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Adonis Stella
Melbourne
8 /10 Very good
Reviewed: Saturday, February 21, 2015
The car pickup was very smooth. The elderly lady at the reception was very cute. The rental company's price-performance ratio is very high, and the car was in great condition, much better than other well-known brands. Returning the car was also very smooth; the staff took a quick look and it was done. Since the return location is a bit far from Melbourne Airport, there was a shuttle bus to take us there. Highly recommended.
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Ethel Conan
Melbourne
10 /10 Excellent
Reviewed: Thursday, February 5, 2015
The company is not large but offers decent service. Although there's no location at Sydney Airport, there is a free shuttle from the return location to the airport.
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Nora Violet
Melbourne
10 /10 Excellent
Reviewed: Monday, February 2, 2015
Both picking up and dropping off the car are very convenient. There are no forced sales of additional services, and the staff are very friendly.
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Frances Browning
Melbourne
8 /10 Very good
Reviewed: Thursday, December 4, 2014
The brakes are too tight.
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Cara Garden
Melbourne
8 /10 Very good
Reviewed: Wednesday, September 14, 2016
The counter only has two staff members, so you need to queue up to handle the procedures. Arrive early as many people pick up their cars after 10 o'clock.
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Fabian Victor
Melbourne
6 /10 Average
Reviewed: Sunday, November 26, 2017
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Toby Ellen
Melbourne
8 /10 Very good
Reviewed: Friday, September 23, 2016
Simple, fast, and quite satisfactory.
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Chasel Martha
Melbourne
6 /10 Average
Reviewed: Wednesday, March 29, 2017
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Tina Robbins
Melbourne
8 /10 Very good
Reviewed: Thursday, March 15, 2018
The shop is located right in the CBD, easy to find, and the pickup point is also quite close.
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Camille FitzGerald
Melbourne
8 /10 Very good
Reviewed: Wednesday, August 8, 2018
Acceptable.
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Bert Holt
Melbourne
10 /10 Excellent
Reviewed: Friday, December 15, 2023
Very satisfied
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Gloria Louisa
Melbourne
10 /10 Excellent
Reviewed: Sunday, August 26, 2018
Satisfied
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Hogan Vogt
Melbourne
6 /10 Average
Reviewed: Monday, July 3, 2023
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Jack Roy
Melbourne
10 /10 Excellent
Reviewed: Tuesday, October 2, 2018
Easy to find, not many people in line, but the rental point is a 5-minute walk from the actual pickup location.
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Todd Pansy
Melbourne
2 /10 Poor
Reviewed: Sunday, January 22, 2023
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Larry Bryan
Melbourne
10 /10 Excellent
Reviewed: Monday, January 8, 2024
Very satisfied
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Jenny Carrie
Melbourne
2 /10 Poor
Reviewed: Friday, January 12, 2024
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Lawrence Christie
Melbourne
10 /10 Excellent
Reviewed: Tuesday, March 19, 2024
Australians are known for their slow efficiency, so be prepared to spend about half an hour picking up the car.
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Delia Jonathan
Melbourne
10 /10 Excellent
Reviewed: Monday, June 10, 2024
Overall, I am quite satisfied.
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Cliff Connie
Melbourne
6 /10 Average
Reviewed: Friday, June 7, 2024
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Omar Hazlitt
Melbourne
10 /10 Excellent
Reviewed: Friday, February 16, 2024
Excellent service from both the QEEQ platform and the EastCoast Car Rentals in Australia.
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Cedric Childe
Melbourne
10 /10 Excellent
Reviewed: Saturday, February 17, 2024
I was a bit disappointed to see it was a Suzuki Swift at pickup, but the car had low mileage and was relatively easy to drive, especially for a foreign trip.
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Aurora Rhodes
Melbourne
10 /10 Excellent
Reviewed: Sunday, February 18, 2024
The staff at the rental location are very diligent; they took photos of the entire car both inside and out when I returned it.
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Claire Eugen
Melbourne
8 /10 Very good
Reviewed: Saturday, January 6, 2024
During holidays, make sure to pick up your car early to avoid crowds and affecting your schedule! We went to the A'Beckett Street branch in Melbourne on New Year's Day. There were only two counters for processing paperwork, and we arrived during peak time around 10 AM. We queued for over an hour, and actually got the car around noon. However, the return time can be extended accordingly, so if you rent for 48 hours, you can use the full time. Processing was fairly quick, taking 5-10 minutes per group. The insurance upsell was minimal; just say 'no' and they won't push further. The car was in great condition, as described, and very clean inside. The gas tank wasn't full when we picked up the car, and we forgot to ask about it on the spot. We called customer service and they connected us to the branch to confirm, and we were told to return the car with the same amount of fuel. Very efficient service. We quickly received an email with car condition info and photos after pick-up, and if returning during store hours, we received the confirmation email within an hour. Everything went smoothly.
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Daphne Lattimore
Melbourne
10 /10 Excellent
Reviewed: Wednesday, April 10, 2024
They promoted their own insurance, but I didn't buy it.
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Cash Stevenson
Melbourne
10 /10 Excellent
Reviewed: Wednesday, July 10, 2024
Satisfied
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Joyce Funk
Melbourne
10 /10 Excellent
Reviewed: Sunday, July 14, 2024
The car is very new and excellent.
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Hilary Rusk
Melbourne
10 /10 Excellent
Reviewed: Wednesday, July 31, 2024
Very satisfied
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A.Wong
Melbourne
10 /10 Excellent
Reviewed: Saturday, December 14, 2024
Everyone there has done a good job
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Vic Tobias
Melbourne
10 /10 Excellent
Reviewed: Tuesday, August 20, 2024
The staff at the store explained everything patiently.
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Elvis Lee
Melbourne
8 /10 Very good
Reviewed: Wednesday, August 21, 2024
The service was good, with patient explanations and no forced upselling. The only dissatisfaction was the scratched paint on the car, for which they charged me 4000 AUD for damages.
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Darcy Hill
Melbourne
10 /10 Excellent
Reviewed: Sunday, September 22, 2024
Overall pretty good, but they kept trying to sell insurance.
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Irma Houston
Melbourne
10 /10 Excellent
Reviewed: Monday, October 7, 2024
Good.
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Leonard Clark(e)
Melbourne
8 /10 Very good
Reviewed: Wednesday, October 9, 2024
Satisfied
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Olga Sandy
Melbourne
6 /10 Average
Reviewed: Wednesday, November 13, 2024
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Regan Child
Melbourne
10 /10 Excellent
Reviewed: Friday, November 15, 2024
Good
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Ivy Eliot
Melbourne
10 /10 Excellent
Reviewed: Friday, October 11, 2024
Pretty satisfied.
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Lillian Scripps
Melbourne
6 /10 Average
Reviewed: Thursday, October 3, 2024
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Noah Gus
Melbourne
10 /10 Excellent
Reviewed: Wednesday, October 2, 2024
Friendly
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James Whitman
Melbourne
4 /10 Average
Reviewed: Saturday, September 28, 2024
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Lisa Betty
Melbourne
10 /10 Excellent
Reviewed: Monday, September 16, 2024
Extremely satisfied
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Mamie Jonah
Melbourne
10 /10 Excellent
Reviewed: Thursday, January 30, 2025
Smooth communication and timely rental reminders.
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Amos Ella
Melbourne
10 /10 Excellent
Reviewed: Saturday, February 15, 2025
Very efficient and convenient, with clear instructions. Having rented cars abroad through QEEQ multiple times, this experience was just as smooth as always.
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Zoe Charles
Melbourne
10 /10 Excellent
Reviewed: Monday, April 7, 2025
Convenient pick-up and drop-off process, and the car was in good condition. Since there was no Yaris Cross available at pick-up, they replaced it with a Haval Chulian.
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