Friendly

Since I didn't purchase the recommended insurance at the store, I was given unfriendly looks. Additionally, the pickup parking location was different from what was indicated, making it really hard to find. Everything else was okay.

It's okay

The car pickup was very smooth. The elderly lady at the reception was very cute. The rental company's price-performance ratio is very high, and the car was in great condition, much better than other well-known brands. Returning the car was also very smooth; the staff took a quick look and it was done. Since the return location is a bit far from Melbourne Airport, there was a shuttle bus to take us there. Highly recommended.

The service was very good, the process was smooth, and the vehicle was in excellent condition.