Since I didn't purchase the recommended insurance at the store, I was given unfriendly looks. Additionally, the pickup parking location was different from what was indicated, making it really hard to find. Everything else was okay.

The service was good, with patient explanations and no forced upselling. The only dissatisfaction was the scratched paint on the car, for which they charged me 4000 AUD for damages.

The counter only has two staff members, so you need to queue up to handle the procedures. Arrive early as many people pick up their cars after 10 o'clock.

Good

It was a breeze at the counter. It was also nice of them to hold on to the car since we were a couple of hours late in picking it up. They offered to move the booking time to the time of our pick up so that we can return it at the same time the next day which was really nice. The condition of the car was good, fuel was full, booster seat was installed when we asked for their help. Overall, really appreciate the great service and experience of renting the car.

Worked well in comparing rental prices and booking in behalf.