Convenient pick-up and drop-off process, and the car was in good condition. Since there was no Yaris Cross available at pick-up, they replaced it with a Haval Chulian.

Overall pretty good, but they kept trying to sell insurance.

The staff at the store explained everything patiently.

The car was in great condition with only 15,000 km on it. The interior was clean and had no strange odors. The service attitude was very good. We returned the car at Melbourne airport and there was a free shuttle to the airport. Very considerate service.

Counter staff is very friendly, however when she did not communicate with the staff that is preparing the vehicle, creating a lot of unnecessary trouble, had to remind the staff regarding the request due to confusion. Staff are in a rush to complete the process just to keep things moving . And informed us to get the insurance from them instead, asking us to get dual insurance to avoid the deposits.