The service was very average. I rented a car in Dubai before, and the difference is significant. Basically, there is no service at all. There were scratches on the car, and they only took photos after I repeatedly reminded them. Otherwise, they would just hand you the keys and leave. They didn't explain things like how to use the various car light switches or refueling info. Midway through the drive, a warning popped up about low tire pressure in one of the wheels, which shows that they didn't properly maintain the vehicle before handing it over.

They promoted their own insurance, but I didn't buy it.

The car was in great condition with only 15,000 km on it. The interior was clean and had no strange odors. The service attitude was very good. We returned the car at Melbourne airport and there was a free shuttle to the airport. Very considerate service.

Working hours end too early, and overnight parking is too expensive; the pickup location in Melbourne was very slow, waited nearly an hour. But very cost-effective, and the car was in good condition.

Only one thing I didn't like is that their cars are not allowed to be taken to snow mountains. Otherwise, the process was good and vehicle was great.