The service was quite good, but they tried to sell insurance. Since my English isn't great, I couldn't fully understand and ended up buying the insurance.
The process is simple and smooth. They might try to sell you insurance during pickup, claiming there's no coverage without it, but you can just ignore them.
It was average, the experience wasn't great. Initially, an Indian lady assisted us, but she was quite indifferent. Later, a Chinese staff member helped us. She first tried to sell us insurance, but when we told her we had already purchased full coverage in our home country, she asked us to choose between a Hyundai and a Kia. I had booked a Hyundai, and since the two cars are different in size, I insisted on getting the Hyundai.
Purchased full coverage insurance, paid a 100 AUD deposit on the day of pickup, but the final bill still deducted more than 60 AUD (equivalent to 300 HKD). The billing details provided by Budget were unclear, and since I've already left, I don't bother to follow up.
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