DOLLAR CAR RENTAL REVIEWS IN AUSTRALIA

The car was quite new and easy to drive. Driving the pickup truck felt similar to an SUV, with plenty of storage space, and the car's system was very user-friendly.

I returned the car early, they should refund some money.

Reasonable price and everything went smoothly.

Very satisfied, the staff were very nice and explained everything in detail during the pickup. When returning the car, there was some minor scratch damage. We proactively informed the rental company, and after confirmation, they did not deduct the deposit. The car was new and easy to drive!

Very friendly, proactively upgraded our car model. After we encountered an issue with the tires, they promptly replaced the car.

わかりやすい英語で丁寧に説明していただきました。車は予想以上でした。

初めての利用で、他社より安かったので、心配しましたが、とても良かったので、次回も予約しようと思います。

Very good.

The staff were very patient in explaining and resolving my issues. When picking up the car, they carefully explained the precautions for using the vehicle, helped me connect my phone to the car, and reminded me about the local driving rules. Since the return location closed early, they confirmed the exact return time and procedure to avoid additional charges.

The staff were very patient in explaining and addressing my questions. During car pickup, they carefully went over the vehicle's usage instructions, helped connect my phone to the car, and reminded me of local driving rules. Since the return location closed early, they confirmed the exact return time and procedure to avoid extra charges.

Overall very good. Although it's my first time renting a car, I didn't encounter any issues.

Complaints about Langsa Car Rental: 1. My morning flight was quite punctual, and I arrived about ten minutes early, but they refused to give me the car, saying only large vehicles were available and it would cost extra. 2. After going to the restroom, I returned to find eight or nine people already in line. When I asked if I could get the car since I had arrived earlier, they told me to queue up, which wasted an hour. Since I only planned a one-day trip, this caused me to cancel a key attraction, the 'Swiss Cultural Village.' 3. When I finally got the car, I was stunned. I had booked a Mazda CX-5, a medium-small SUV. Apparently, they didn’t have smaller cars available and gave me a large vehicle instead. However, it wasn't your typical medium-large SUV. It turned out to be a bulky and cumbersome Toyota pickup truck, a type of vehicle I had never driven before. Luckily, I was traveling alone because if there were more people, there wouldn’t have been an enclosed trunk space for luggage. I have no idea why they assigned me such an undesirable car, but since time was tight, I had no choice but to hit the road. 4. This vehicle was heavy and had a diesel engine, which performed poorly. The acceleration was extremely sluggish, fuel consumption was high, and diesel is more expensive. The transmission made strange noises and revved up to 3,000 RPM while coasting downhill without pressing the accelerator. Handling was poor, especially on winding mountain roads. Despite typically managing to beat estimated map times without breaking traffic rules, this time I struggled just to match them. It severely affected both my schedule and energy levels. The only slight advantage of the pickup was handling rough roads reasonably well. While I didn’t actively seek off-road terrain, I experienced a short stretch of about a few dozen meters during some roadwork. 5. This oversized vehicle lacked a rearview camera, making parking inconvenient. 6. Either the low beams were absent, or they weren’t functioning, forcing me to use high beams at dusk, which annoyed oncoming drivers and increased the risk of accidents. At night, the headlights attracted many small insects to the windshield, impairing visibility. When I attempted to clean the windshield, I found there was no washer fluid available, and dry wiping was ineffective. 7. Before returning the car, I searched for a gas station near the airport but couldn’t find one. The staff, who had promised to be available until 9 PM, were gone when I arrived a little after 8 PM. I couldn’t return the vehicle with a full tank. Subsequently, I was charged over 200 AUD for refueling three bars of diesel, even though earlier I had refueled half a tank (four bars) myself for only 40.4 AUD.

Overall, this rental company is fine.

The service attitude was average. Our English is not very good, and the staff was clearly not very patient. The actual payment was about 10 dollars more than the order amount, supposedly as a handling fee, which I didn't understand. When I rented a car along the Great Ocean Road, there was no such fee.

Satisfied

The service at the store for car pickup was decent. As for the car return, we’ll have to see. It takes a while to receive fines (e.g., speeding tickets, if any). Based on posts on Xiaohongshu, the fines can take a long time to be forwarded, which might lead to overdue penalties. Alternatively, the fine may be issued under the company’s name and then needs to be transferred to individuals, requiring an appeal process that’s very troublesome. Hopefully, the rental company could notify us via email in advance if they receive any fines. The car looks great, but the cost is too high. First, it’s expected to consume a lot of fuel. Second, even with the most expensive insurance purchased at the store, there’s still an excess limit of 2500 AUD. When returning the car, I noticed a small scratch on the front side. The staff handling the return mentioned that the damage team would assess the cost and let me know. Waiting now for the specifics to see if it will be reasonable or not.

I was surprised that the car I rented had no navigation system.

It's very close to Four Points by Sheraton Perth, easy to find, just a 6-minute walk. They provided a Kia at pickup, but I noticed a Mazda parked nearby. The Kia's performance is extremely poor; no matter how hard I pressed the accelerator, it just wouldn't speed up. The air conditioning and smart function buttons are fine, and you can connect Bluetooth for screen navigation. However, the car's power is just too weak.

The car rental staff were enthusiastic and patient.

The service was good, no upselling, and the explanations were very detailed.

Very satisfied, they even upgraded me to an SUV for free. The car was very new.