The store service was excellent, but I can't comment on the follow-up since I'm currently in the process of an accident claim. The car's license plate was stolen in Wollongong, and the door was reportedly damaged. I exchanged the car in Sydney with the help of QEEQ customer service, who also assisted with reporting the incident to the police. I want to specifically thank QEEQ's customer service for their prompt assistance. High praise for QEEQ!
Very satisfied with Alpha's service. When returning the car, I couldn't find a gas station, but the staff kindly reminded me that I could fill up the tank myself before returning the car and even told me the location of nearby gas stations. Very considerate! The only inconvenience was that Alpha is not located in the airport terminal and requires a shuttle ride, but everything else was great.
Alpha was great - I called a few times prior to rental with enquiries and they responded promptly.
I asked about additional drivers and they told me $10/day per driver. When we went to pick up, we were told that actually we had one free additional driver.
The car was OK - a Renault that was a little gutless on the hills.
About QEEQ:10.0/10
Pretty easy
The price didn’t drop, but it was super cheap to start with, so we were still happy
Picking up the car was not very smooth, but everything else was fine. The car model was a bit old. My language skills are not great, but I was able to communicate with the staff. The first car they provided had a fault, and after some discussion, they replaced it. However, the replacement process took quite a long time. Although we scheduled to pick up the car at 11 AM, we didn't get it until almost 1 PM.
Very satisfied. Even though there was a language barrier, the staff patiently helped us confirm the order details, documents, and damage compensation issues.
The car rental company provides efficient service, takes responsibility for their work, clearly informs about charges, and refunds the deposit promptly.
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