The guy at pickup was an Indian dude. His accent was a bit hard to understand, but overall he was really friendly. He didn’t try to push any extra insurance on us, and the child seat was sorted perfectly.
On the first day, we loaded our luggage into the car and just left it parked in the return lot until the evening, which saved us from paying for parking in downtown Melbourne.
Really happy with the whole experience – price was super reasonable, the car was practically brand new, the rental process was really smooth, and there was no hard selling at all.
Overall it went pretty smoothly, but you really need to pay close attention to the pickup time. If you’re going to be late, especially by a lot, it’s best to call ahead and let them know. Otherwise, if you pick up the car the next day, they’ll charge you based on a new daily rate, which can end up being quite a bit higher.
They didn’t push any extra insurance at all, the staff at the counter were super friendly and really reassuring. The car was very new and in great condition, and once everything checked out, they released the deposit really quickly.
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