THRIFTY CAR RENTAL REVIEWS IN AUSTRALIA

Just okay.

Pretty satisfied overall.

First time renting a car and I went with the full insurance at the counter for peace of mind. I checked the price and it was pretty reasonable. Both pickup and return were super quick and straightforward. Loved it.
Still a fan of the RAV4, but getting an X-Trail isn’t bad either.

The staff were pretty nice and the pickup was really quick. They accept digital documents for collecting the car, which is super convenient. I only took the basic insurance from the rental company and didn’t add anything extra, but the staff still took the time to remind me to set Google Maps to avoid ferries and gave me the relevant contact numbers in case anything happens or I need emergency assistance.

Good attitude.

It seems to be the same company as Hertz, as the two stores are located right next to each other. There was no Golf model available when we picked up the car, so they showed us a hybrid 1.5T Toyota Corolla of the same class. It was a new car with only 20,000 km on it, and the driving experience was quite good, with the car in great condition. The front desk lady was very polite, and after we told her we had already purchased insurance, there was no upselling. Since the two of us had driver’s licenses from different cities, there was an additional driver fee of less than $40 total for five days. We were handed the car keys and taken to the designated spot to inspect the exterior of the vehicle. We took pictures and filmed a video around the car to check for any scratches, dents, chips, or other issues, which were recorded and reported to them immediately if found. Because we didn’t purchase the rental company’s insurance, we had to pay a security deposit of a little over $200 with a credit card. They informed us to return the car with a full tank of fuel and said to call them immediately if there were any issues. Then we were off and ready to go! After getting into the car, it took a bit of time to get familiar with everything. We used Google Maps for navigation, which worked well. Since the car had CarPlay, it was super convenient and we didn’t need to buy a phone holder. On the first two days, we drove to Melbourne city, where driving in the city center was slightly more complicated, especially at intersections where you sometimes need to make right turns from the far-left lane and wait for the horizontal traffic light to turn green. Over the next three days, we went to the Great Ocean Road via Geelong, and the drive was much more enjoyable. When returning the car, we followed the GPS to the airport, and as we neared the parking lot, we saw signs pointing to 'Car Rental'. Simply follow the signs, and you won’t go wrong.

Staff were pretty nice both at pickup and drop-off. But the Forester they gave me was a really old model with no wireless CarPlay, so I had to use my phone for navigation the whole trip and mount it above the dashboard. It was tiring to look at and it kept almost falling off.

Very satisfied.

Super satisfied with everything from start to finish.

Super attentive service. There weren’t many people when I picked up the car, and once I finished the paperwork they handed me the keys right away.

Super satisfied with everything.

Managed to pick it up at 1 a.m., plus the parking lot has charging facilities.

Went when it was pretty quiet so there was no line at all. I compared a bunch of rental companies online and ended up going with Thrifty. Everything went really smoothly, the car in the same class was great, and both the price and service were genuinely good. No hard selling, staff attitude was fine, and the rates were reasonable. I’d definitely consider using this company again next time.

Pretty good overall — communication was smooth, the car was in great condition and really clean.

No qualms

No issues

It was great, smooth communication in English. Purchased full insurance at the store, and the car was parked right at the entrance.

It was okay overall.

Super convenient and easy to use.

It was okay overall.

Haha, booked a sedan but they upgraded us to an SUV.