Thrifty, Melbourne Car Rental

Address
Pick-up
Drop-off
Opening Hours
Deposit policy
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Thrifty - Melbourne Information, Car Rental Instructions & Policies

Address

SHOP 3/8 FRANKLIN ST,MELBOURNE,VI,3000,AU

Telephone

0396598890

Pick-up Instructions

Pickup instruction is being collected.

Drop-off Instructions

Return instruction is being collected.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -16:00	07:30 -17:00	07:30 -17:00	07:30 -17:00	07:30 -17:00	07:30 -17:00	08:00 -16:00

Deposit policy

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards from the following providers are accepted for rentals at this location: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 25 years old with charge of AUD 25 - 39.5372725 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

Original driving licence + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

If you are a local renter, you may be required to present a utility bill within 3 months for checking.

For local renters, you need to bring:

Full driver's license issued in Australia

Additional Extras

To be updated

Cross Border

To be updated

Cross Islands

Free of Charge:

Taking rental cars to following islands is allowed and free of charge:
South Stradbroke Island, French Island

French Island and South Stradbroke are permitted but customers are not allowed to drive on beach.

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Bruny Island, Churchill Island, Phillip Island, Mornington Peninsula, Kangaroo Island

Thrifty will allow the vehicles to be taken to Bruny Island provided you pick up from certain branch. Such as Sydney Airport，Hobart Airport, Hobart City,Adelaide Downtown, Launceston Airport and Launceston City. Please confirm the surcharges with supplier. Customer should be liable for all the damage when transiting the cars. The vehicle insurance deductible may be adjusted,please consult the counter staff for details.

Must-not:

Taking rental cars to following islands is not allowed：
Rottnest Island, Fitzroy Island, Mornington Island, Mariah Island, Magnetic Island, Fraser Island, North Stradbroke Island

Excess

Collision Damage Waiver Excess differs by car model:

AUD 4000-5500 for other car models.

EUR 1540 for Ford Everest-4wd,

AUD 0 for Citroen C3,Hyundai Ioniq,Opel Astra,Kia Niro,Kia Stonic Automatic Or Similar,Mg Hs,Pallet Gates Dropsides-diesel,Cubic Metre Van,Fiat Doblo Cargo 3.5m³ O Similar,Nissan Townstar Van,Volkswagen Golf Gti,Special,35 Tfsi Sportback,Audi Rs3 Sportback,Kia Picanto,Nissan Almera 1.0 Turbo,Toyota Yaris,Toyota Yaris,Mystery Vehicle,Toyota Camry Hybrid,Skoda Octavia,Toyota Corolla Cross Hybrid,Kia Sorento,Mazda Cx60-4wd,Hyundai I10 Bvm,Ldv Delivery 9,Van W Lift,Fiat Ducato,Toyota Lc70,Cab Tray-diesel,Ford Ranger Wildtrak,O Dual Cab-4wd,Isuzu D-max,Description Not Available,Metre Tipper Truck-diesel,T1 Kia Carnival,Jeep Compass 13 Vw Taos 14 Hyundai Creta 10 Tb,Mazda Cx90 3.3 Suv-4wd,Pallet Curtainsider Lift-diesel,Cubic Metre Curtainsider,4wd Lid Canopy-4wd,Mercedes Benz Vito,Audi A5 Sportback,

AUD 5500 for Toyota Yaris,

AUD 5500 for Citroen C3,

AUD 5500 for Hyundai Ioniq,

AUD 5500 for Opel Astra,

AUD 5500 for Kia Niro,

AUD 5500 for Kia Stonic Automatic Or Similar,

AUD 6001 for Mg Hs,

AUD 6001 for Pallet Gates Dropsides-diesel,

AUD 6001 for Cubic Metre Van,

AUD 0 for Fiat Doblo Cargo 3.5m³ O Similar,

AUD 0 for Nissan Townstar Van,

AUD 0 for Volkswagen Golf Gti,

AUD 5500 for Special,

AUD 6001 for 35 Tfsi Sportback,

AUD 7900 for Audi Rs3 Sportback,

AUD 0 for Kia Picanto,

AUD 0 for Nissan Almera 1.0 Turbo,

AUD 0 for Toyota Yaris,

AUD 5500 for Mystery Vehicle,

AUD 5500 for Toyota Camry Hybrid,

AUD 5500 for Skoda Octavia,

AUD 5500 for Toyota Corolla Cross Hybrid,

AUD 5500 for Kia Sorento,

AUD 6001 for Mazda Cx60-4wd,

AUD 0 for Hyundai I10 Bvm,

AUD 0 for Ldv Delivery 9,

AUD 6001 for Van W Lift,

AUD 0 for Fiat Ducato,

AUD 0 for Toyota Lc70,

AUD 6001 for Cab Tray-diesel,

AUD 6001 for Ford Ranger Wildtrak,

AUD 6001 for O Dual Cab-4wd,

AUD 0 for Isuzu D-max,

AUD 7900 for Ford Mustang Gt,

AUD 5500 for Description Not Available,

AUD 6001 for Metre Tipper Truck-diesel,

AUD 5500 for T1 Kia Carnival,

AUD 6001 for Mazda Cx90 3.3 Suv-4wd,

AUD 0 for Pallet Curtainsider Lift-diesel,

AUD 6001 for Cubic Metre Curtainsider,

AUD 6001 for 4wd Lid Canopy-4wd,

AUD 6001 for Mercedes Benz Vito,

AUD 5500 for Audi A5 Sportback,

AUD 6001 for Audi Q2,

AUD 6001 for Mystery Prestige Vehicle,

AUD 5500 for Renault Captur,

AUD 5500 for Toyota C-hr,

AUD 5500 for Renault Austral Or Similar,

AUD 5500 for Kia Sportage,

AUD 0 for Tray With Gates-diesel,

AUD 6001 for X4 2wd Single Cab Diesel Tray,

AUD 6001 for Hilux Ute,

AUD 6001 for N Toyota Hilux Xcab Ute-4wd,

AUD 6001 for Toyota Bz4x,

AUD 5500 for Honda Hr-v,

AUD 6001 for Audi Q5 Inc,

AUD 7900 for Audi Sq5 Inc,

AUD 0 for Cubic Meter Van,

AUD 0 for Peugeot Partner 3m3,

AUD 0 for Cubic Metre Van,

AUD 0 for 25 Seat Bus,

AUD 0 for Volvo S60,

AUD 0 for Mercedes Glc 2.2 4matic 7g Tronic-4wd,

AUD 0 for Man Tgl 12250,

AUD 0 for Toyota Hilux,

AUD 6001 for Ford Ranger-4wd,

AUD 6001 for Kia Carnival,

AUD 5500 for Volvo V60,

AUD 6001 for Mercedes Gla,

AUD 0 for 12 Pallet Curtainsider-diesel,

AUD 6001 for Tesla Model Y,

AUD 0 for 22 Seat Bus-diesel--4wd,

AUD 5500 for Toyota Prius,

AUD 5500 for Honda Civic E-hev,

AUD 0 for Tray With Gate-diesel,

AUD 0 for Renault Trafic Cargo Van (8m3),

AUD 0 for Ford Transit 350l,

AUD 0 for Dual Cab-4wd,

AUD 0 for Renault Trafic,

AUD 0 for Peugeot 508,

AUD 6001 for Toyota Landcruiser--4wd,

AUD 7000 for Cubic Metre Van,

AUD 7000 for 22 Seat Bus,

AUD 7000 for Metre Van Lift,

AUD 6001 for Jeep Grand Cherokee Automatic Or Similar,

AUD 7000 for Description Not Available-diesel,

AUD 0 for Toyota Tundra,

AUD 6001 for Equip 4wd Landcruiser-4wd,

AUD 6001 for Cab 3t Tray-diesel,

AUD 6001 for 4wd Dual Cab--4wd,

AUD 6001 for X6 Mine Equip 4t Tray Dual Cab,

AUD 6001 for Y2 Mine Equipped Dual Cab Tray-4wd,

AUD 7000 for 25 Seat Bus-diesel,

AUD 0 for Special,

AUD 6001 for Vw Multivan,

AUD 0 for Ford Transit Custom - 8 Seater,

AUD 6001 for Mystery Vehicle Commercial,

AUD 5900 for ,

AUD 6900 for ,

AUD 7900 for ,

AUD 8800 for ,

Theft Insurance Excess differs by car model:

AUD 4000-5500 for other car models.

EUR 1540 for Ford Everest-4wd,

AUD 0 for Toyota Yaris,

AUD 5500 for Citroen C3,

AUD 5500 for Hyundai Ioniq,

AUD 5500 for Opel Astra,

AUD 5500 for Kia Niro,

AUD 5500 for Kia Stonic Automatic Or Similar,

AUD 6001 for Mg Hs,

AUD 6001 for Pallet Gates Dropsides-diesel,

AUD 6001 for Cubic Metre Van,

AUD 0 for Fiat Doblo Cargo 3.5m³ O Similar,

AUD 0 for Nissan Townstar Van,

AUD 0 for Volkswagen Golf Gti,

AUD 5500 for Special,

AUD 6001 for 35 Tfsi Sportback,

AUD 7900 for Audi Rs3 Sportback,

AUD 0 for Kia Picanto,

AUD 0 for Nissan Almera 1.0 Turbo,

AUD 5500 for Toyota Yaris,

AUD 5500 for Mystery Vehicle,

AUD 5500 for Toyota Camry Hybrid,

AUD 5500 for Skoda Octavia,

AUD 5500 for Toyota Corolla Cross Hybrid,

AUD 5500 for Kia Sorento,

AUD 6001 for Mazda Cx60-4wd,

AUD 0 for Hyundai I10 Bvm,

AUD 0 for Ldv Delivery 9,

AUD 6001 for Van W Lift,

AUD 0 for Fiat Ducato,

AUD 0 for Toyota Lc70,

AUD 6001 for Cab Tray-diesel,

AUD 6001 for Ford Ranger Wildtrak,

AUD 6001 for O Dual Cab-4wd,

AUD 0 for Isuzu D-max,

AUD 7900 for Ford Mustang Gt,

AUD 5500 for Description Not Available,

AUD 6001 for Metre Tipper Truck-diesel,

AUD 5500 for T1 Kia Carnival,

AUD 6001 for Mazda Cx90 3.3 Suv-4wd,

AUD 0 for Pallet Curtainsider Lift-diesel,

AUD 6001 for Cubic Metre Curtainsider,

AUD 6001 for 4wd Lid Canopy-4wd,

AUD 6001 for Mercedes Benz Vito,

AUD 5500 for Audi A5 Sportback,

AUD 6001 for Audi Q2,

AUD 6001 for Mystery Prestige Vehicle,

AUD 5500 for Renault Captur,

AUD 5500 for Toyota C-hr,

AUD 5500 for Renault Austral Or Similar,

AUD 5500 for Kia Sportage,

AUD 0 for Tray With Gates-diesel,

AUD 6001 for X4 2wd Single Cab Diesel Tray,

AUD 6001 for Hilux Ute,

AUD 6001 for N Toyota Hilux Xcab Ute-4wd,

AUD 6001 for Toyota Bz4x,

AUD 5500 for Honda Hr-v,

AUD 6001 for Audi Q5 Inc,

AUD 7900 for Audi Sq5 Inc,

AUD 0 for Cubic Meter Van,

AUD 0 for Peugeot Partner 3m3,

AUD 0 for Cubic Metre Van,

AUD 0 for 25 Seat Bus,

AUD 0 for Volvo S60,

AUD 0 for Mercedes Glc 2.2 4matic 7g Tronic-4wd,

AUD 0 for Man Tgl 12250,

AUD 0 for Toyota Hilux,

AUD 6001 for Ford Ranger-4wd,

AUD 6001 for Kia Carnival,

AUD 5500 for Volvo V60,

AUD 6001 for Mercedes Gla,

AUD 0 for 12 Pallet Curtainsider-diesel,

AUD 6001 for Tesla Model Y,

AUD 0 for 22 Seat Bus-diesel--4wd,

AUD 5500 for Toyota Prius,

AUD 5500 for Honda Civic E-hev,

AUD 0 for Tray With Gate-diesel,

AUD 0 for Renault Trafic Cargo Van (8m3),

AUD 0 for Ford Transit 350l,

AUD 0 for Dual Cab-4wd,

AUD 0 for Renault Trafic,

AUD 0 for Peugeot 508,

AUD 6001 for Toyota Landcruiser--4wd,

AUD 7000 for Cubic Metre Van,

AUD 7000 for 22 Seat Bus,

AUD 7000 for Metre Van Lift,

AUD 6001 for Jeep Grand Cherokee Automatic Or Similar,

AUD 7000 for Description Not Available-diesel,

AUD 0 for Toyota Tundra,

AUD 6001 for Equip 4wd Landcruiser-4wd,

AUD 6001 for Cab 3t Tray-diesel,

AUD 6001 for 4wd Dual Cab--4wd,

AUD 6001 for X6 Mine Equip 4t Tray Dual Cab,

AUD 6001 for Y2 Mine Equipped Dual Cab Tray-4wd,

AUD 7000 for 25 Seat Bus-diesel,

AUD 0 for Special,

AUD 6001 for Vw Multivan,

AUD 0 for Ford Transit Custom - 8 Seater,

AUD 6001 for Mystery Vehicle Commercial,

AUD 5900 for ,

AUD 6900 for ,

AUD 7900 for ,

Third Party Liability Insurance Excess differs by car model:

AUD 0 for other car models.

AUD 5500 for Citroen C3,

AUD 5500 for Hyundai Ioniq,

AUD 5500 for Opel Astra,

AUD 5500 for Kia Niro,

AUD 5500 for Kia Stonic Automatic Or Similar,

AUD 6001 for Mg Hs,

AUD 6001 for Pallet Gates Dropsides-diesel,

AUD 6001 for Cubic Metre Van,

AUD 0 for Fiat Doblo Cargo 3.5m³ O Similar,

AUD 0 for Nissan Townstar Van,

AUD 0 for Volkswagen Golf Gti,

AUD 5500 for Special,

AUD 6001 for 35 Tfsi Sportback,

AUD 7900 for Audi Rs3 Sportback,

AUD 0 for Kia Picanto,

AUD 0 for Nissan Almera 1.0 Turbo,

AUD 0 for Toyota Yaris,

AUD 5500 for Toyota Yaris,

AUD 5500 for Mystery Vehicle,

AUD 5500 for Toyota Camry Hybrid,

AUD 5500 for Skoda Octavia,

AUD 5500 for Toyota Corolla Cross Hybrid,

AUD 5500 for Kia Sorento,

AUD 6001 for Mazda Cx60-4wd,

AUD 0 for Hyundai I10 Bvm,

AUD 0 for Ldv Delivery 9,

AUD 6001 for Van W Lift,

AUD 0 for Fiat Ducato,

AUD 0 for Toyota Lc70,

AUD 6001 for Cab Tray-diesel,

AUD 6001 for Ford Ranger Wildtrak,

AUD 6001 for O Dual Cab-4wd,

AUD 0 for Isuzu D-max,

AUD 7900 for Ford Mustang Gt,

AUD 5500 for Description Not Available,

AUD 6001 for Metre Tipper Truck-diesel,

AUD 5500 for T1 Kia Carnival,

AUD 6001 for Mazda Cx90 3.3 Suv-4wd,

AUD 0 for Pallet Curtainsider Lift-diesel,

AUD 6001 for Cubic Metre Curtainsider,

AUD 6001 for 4wd Lid Canopy-4wd,

AUD 6001 for Mercedes Benz Vito,

AUD 5500 for Audi A5 Sportback,

AUD 6001 for Audi Q2,

AUD 6001 for Mystery Prestige Vehicle,

AUD 5500 for Renault Captur,

AUD 5500 for Toyota C-hr,

AUD 5500 for Renault Austral Or Similar,

AUD 5500 for Kia Sportage,

AUD 0 for Tray With Gates-diesel,

AUD 6001 for X4 2wd Single Cab Diesel Tray,

AUD 6001 for Hilux Ute,

AUD 6001 for N Toyota Hilux Xcab Ute-4wd,

AUD 6001 for Toyota Bz4x,

AUD 5500 for Honda Hr-v,

AUD 6001 for Audi Q5 Inc,

AUD 7900 for Audi Sq5 Inc,

AUD 0 for Cubic Meter Van,

AUD 0 for Peugeot Partner 3m3,

AUD 0 for Cubic Metre Van,

AUD 0 for 25 Seat Bus,

AUD 0 for Volvo S60,

AUD 0 for Mercedes Glc 2.2 4matic 7g Tronic-4wd,

AUD 6001 for Ford Everest-4wd,

AUD 0 for Man Tgl 12250,

AUD 0 for Toyota Hilux,

AUD 6001 for Ford Ranger-4wd,

AUD 6001 for Kia Carnival,

AUD 5500 for Volvo V60,

AUD 6001 for Mercedes Gla,

AUD 0 for 12 Pallet Curtainsider-diesel,

AUD 6001 for Tesla Model Y,

AUD 0 for 22 Seat Bus-diesel--4wd,

AUD 5500 for Toyota Prius,

AUD 5500 for Honda Civic E-hev,

AUD 0 for Tray With Gate-diesel,

AUD 0 for Renault Trafic Cargo Van (8m3),

AUD 0 for Ford Transit 350l,

AUD 0 for Dual Cab-4wd,

AUD 0 for Renault Trafic,

AUD 0 for Peugeot 508,

AUD 6001 for Toyota Landcruiser--4wd,

AUD 7000 for Cubic Metre Van,

AUD 7000 for 22 Seat Bus,

AUD 7000 for Metre Van Lift,

AUD 6001 for Jeep Grand Cherokee Automatic Or Similar,

AUD 7000 for Description Not Available-diesel,

AUD 0 for Toyota Tundra,

AUD 6001 for Equip 4wd Landcruiser-4wd,

AUD 6001 for Cab 3t Tray-diesel,

AUD 6001 for 4wd Dual Cab--4wd,

AUD 6001 for X6 Mine Equip 4t Tray Dual Cab,

AUD 6001 for Y2 Mine Equipped Dual Cab Tray-4wd,

AUD 7000 for 25 Seat Bus-diesel,

AUD 0 for Special,

AUD 6001 for Vw Multivan,

AUD 0 for Ford Transit Custom - 8 Seater,

AUD 6001 for Mystery Vehicle Commercial,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.7 mi from Melbourne City Heliport

6.6 mi from Essendon Airport

11.6 mi from Melbourne Airport

Railway Stations

0.4 mi from Flagstaff Train Station

0.7 mi from Parliament Train Station

0.8 mi from Flinders Street Station

Hotels

Nearby Milano Serviced Apartments

Nearby Modern 9 Verve Boutique Apartment

Nearby v Apartment

Other Landmarks

0.8 mi from Federation Square

11.3 mi from Liberty Church

FIND ME A CHEAP RENTAL

Map view of Thrifty Store Location

coordinates: -37.807431 144.96244

Guest Reviews

Total points： 8.6 / 10 Very good

Vehicle condition: 0.0
Vehicle cleanliness: 0.0
Spaciousness: 0.0
Counter staff: 0.0
Pick-up location: 0.0
Drop-off location: 0.0
Pick-up time: 10-30 mins
Drop-off time: 10-30 mins

Aries Becky
Melbourne
8 /10 Very good
Reviewed: Sunday, June 21, 2026
Everything else was fine, but the front desk pressured us into choosing prepaid fuel when returning the car. We only used half a tank and didn't get a refund.
Read More >
Rosalind Black
Melbourne
8 /10 Very good
Reviewed: Sunday, June 21, 2026
Overall it's quite good, but there are no clear drop-off instructions at pickup (or in related documents). The entrance to the parking lot overlaps with other rental companies and can be easily blocked from view by other cars. Some front desk staff were not very helpful when asked questions (although most staff were very good).
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Amanda Veblen
Melbourne
8 /10 Very good
Reviewed: Sunday, June 21, 2026
Located together with Hertz and other companies; any counter can handle it. The car had some scratches when picked up, but the staff noted it comprehensively. Changing the car was also easy, just handed the key to the staff.
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Abner Timothy
Melbourne
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
Extremely satisfied
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Vanessa Lew
Melbourne
8 /10 Very good
Reviewed: Sunday, June 21, 2026
Quite satisfied
Read More >
Claude Peter
Melbourne
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
The steering wheel vibrates, and the vibration is severe at high speeds.
Read More >
Godfery Wheatley
Melbourne
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
The overall service was okay, but there were only two staff members at the counter, leading to long wait times.
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Truda Jones
Melbourne
2 /10 Poor
Reviewed: Sunday, June 21, 2026
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Sean Jonson
Melbourne
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
Pretty good! Booked for three days, but due to changes in schedule, returned the car after two days. Got a free upgrade to an SUV, which had plenty of space.
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Rosalind Black
Melbourne
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
Good service attitude.
Read More >
Lindsay Smollett
Melbourne
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
Excellent.
Read More >
Upton Newton
Melbourne
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
Satisfied.
Read More >
Winifred Raglan
Melbourne
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
Very satisfied! It was my first time driving in Australia, and QEEQ was quite convenient.
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Chad Kipling
Melbourne
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
Satisfied
Read More >
Hulda Hutt
Melbourne
8 /10 Very good
Reviewed: Sunday, June 21, 2026
Overall good, but there were too many people picking up cars in the morning, and I had to wait in line for 40 minutes. The staff was very polite and helpful. The car was very new, with only over 2,000 kilometers driven when I got it.
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Wanda Copperfield
Melbourne
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
Very convenient.
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Jerome Stephen
Melbourne
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
Warm and welcoming service.
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Jo Bessie
Melbourne
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
Very good.
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Darlene Leopold
Melbourne
2 /10 Poor
Reviewed: Sunday, June 21, 2026
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Yale Valentine
Melbourne
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
Very satisfied.
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Abigail Harrod
Melbourne
2 /10 Poor
Reviewed: Sunday, June 21, 2026
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Willie Haggai
Melbourne
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
The service attitude is excellent, and the reception staff are very patient.
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Chad Kipling
Melbourne
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
Excellent service and great attitude. Will definitely rent here again next time.
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Geoffrey Fanny
Melbourne
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
Excellent
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Mandy Hawthorne
Melbourne
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
Very satisfied
Read More >
Anonymous
Melbourne
10 /10 Excellent
Reviewed: Sunday, June 21, 2026
Front desk staff were super helpful and patient, walking us through every term one by one. Since our English isn’t great, they even typed everything out in both Chinese and English on the computer, which made communication so much easier.
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