EUROPCAR CAR RENTAL REVIEWS IN AUSTRALIA

When arriving at the store, there was nobody available. The staff entered all the data, and an additional 84 AUD was charged for one person driving.

Satisfied

When we arrived at the airport counter, we queued for almost an hour. The Indian staff there said the car we reserved needed to be transferred, and we were told to handle the process at the parking lot counter. Why did we waste an hour standing at the airport counter?! At the parking lot counter, the service was terrible. One staff member was chatting with another customer, and the overweight woman helping us was coughing continuously without wearing a mask or covering her mouth. Her attitude was also rude. Overall, the service was extremely disappointing.

The service was good, but the gas tank wasn't full. They agreed to refund me, but I'm not sure when that will happen.

Satisfied

Very good. As expected

Convenient.

The service was smooth and efficient.

Highly satisfied

I want to remind fellow renters that during the car pickup process, it’s essential to confirm with the rental office that you’re getting the exact model you requested. Since I needed space for two golf bags, I specifically chose a medium SUV, the Toyota RAV4, when placing my order. However, after completing the paperwork and heading to the parking lot with my luggage, I saw that the car was actually a small SUV. I had to carry my luggage back to the counter and communicate with them to get it changed to a RAV4. This took an additional 10 minutes, but thankfully, the issue was eventually resolved.

Very satisfied.

Great service.

Not bad.

Very good

Tricky practices—if you're not careful, you'll be forced into buying insurance. Rental fee is over 200, but insurance costs more than 500. No display signs, no clear explanations, just a vague mention that you'll receive an email. By the time I saw the email, it was already too late. After renting cars over a dozen times, I didn't expect to stumble on this issue in Australia. The car itself was in good condition, very new with just a few thousand kilometers.

They aggressively push additional services, and it's easy to fall into their traps. The first time I used Europcar, I was taken advantage of. I will only choose other companies in the future.

Easy pickup process, the car was very new, with just over a thousand kilometers on it.

Everything was satisfactory, except they didn't provide me with a Toyota Rav4.

Very satisfied with the car rental service!

Pretty good, friendly attitude.

Excellent