CAR RENTAL REVIEWS ON EUROPCAR AT SYDNEY KINGSFORD SMITH AIRPORT, SYD

Car was in a very good condition and didn't have any damages. We did have to wait a very long time at the Europcar counter to get our keys. They should have also mentioned that the drop off location had changed.

Was easy to find the type of car we wanted and for the dates booked. Customer Support was helpful in figuring out the new location of drop off.

The service at the store was decent, and the staff had a good attitude.

The service was enthusiastic. Although phone calls were difficult to reach on the weekend, the on-site reception was very prompt.

Very satisfied

Make sure to take photos and keep evidence of the return time when returning the car. This rental company recorded the wrong return time and overcharged me! They also didn’t provide any reason for the charges or an invoice. Terrible service and dishonest practices!

I booked a full-size SUV, with the reference model being the Kluger (Highlander). However, they first gave me a Forester, which I refused. The staff then tried to gaslight me, implying that I was causing trouble. After a long back-and-forth, they gave me a RAV4. When I insisted again on a full-size SUV, they tried to hand me an X-Trail. Finally, they unwillingly provided me with an old Prado, which was extremely difficult to drive. This kind of blatant downgrade of the vehicle and unapologetic attitude is something I've never experienced with Europcar before. Avoid at all costs!

The service was smooth and efficient.

I want to remind fellow renters that during the car pickup process, it’s essential to confirm with the rental office that you’re getting the exact model you requested. Since I needed space for two golf bags, I specifically chose a medium SUV, the Toyota RAV4, when placing my order. However, after completing the paperwork and heading to the parking lot with my luggage, I saw that the car was actually a small SUV. I had to carry my luggage back to the counter and communicate with them to get it changed to a RAV4. This took an additional 10 minutes, but thankfully, the issue was eventually resolved.

The staff were enthusiastic and communicated smoothly, but the assigned vehicle was smaller than the one in the booking.

The staff was very friendly and even offered a vehicle upgrade.

Satisfied.

Fair enough.

It was okay, but they charged me for 3 days while I only rented for 2 days. Luckily, we noticed it.

It's okay, but for a 2-day trip, they charged me for 3 days. Luckily, we noticed.

The service was just so-so, and the car wasn't a Corolla but a small SUV I didn't recognize. It ended up being my first time driving an SUV, and it was even a right-hand drive one, which was funny since I'd only ever driven hatchbacks or sedans before. Luckily, there were no scratches or accidents.

Tricky practices—if you're not careful, you'll be forced into buying insurance. Rental fee is over 200, but insurance costs more than 500. No display signs, no clear explanations, just a vague mention that you'll receive an email. By the time I saw the email, it was already too late. After renting cars over a dozen times, I didn't expect to stumble on this issue in Australia. The car itself was in good condition, very new with just a few thousand kilometers.

They aggressively push additional services, and it's easy to fall into their traps. The first time I used Europcar, I was taken advantage of. I will only choose other companies in the future.

Everything was satisfactory, except they didn't provide me with a Toyota Rav4.

Very good, everything went smoothly.

Europcar are a good well established company providing a quality vehicle and a satisfactory customer service

All went seamlessly well