CAR RENTAL REVIEWS ON ALAMO AT SYDNEY KINGSFORD SMITH AIRPORT, SYD

Car was great value for money, no issues. Counter staff service was good too. Main issue was not being able to find the pick up area as it isn't advertised at all that Alamo is part of Enterprise!! Spent a long time wandering round airport confused.

Great, easy to use.

Enjoyed our car rental.

Thank you for your service

downgraded our car when we arrived as the booking was not available (classic Seinfeld episode comes to mind). for the downgrade they said they would not charge me for the car seats I had already paid for, there was no reimbursement. They were not familiar with my insurance / options I paid for through the website and tried to sell me additional options I already paid for. Wasn't able to find the car rental place and needed to ask another car rental counter for directions.

The staff were very helpful and knowledgeable and helped me in the right direction of the correct airlines.

Booked the car online, arrived at the airport to receive extra fees which were ridiculous. Will Never use this company again

高速道路の説明、保険の勧誘 その他諸々しつこく勧めてきた

Very satisfied, probably because it's off-season, no need to wait in line.

Always friendly staff who take time to chat and make you feel welcome.

One of the best products I have found for my business for many years,

I booked for Ford Fiesta or similar, but at the end I had Toyota Yaris and they told me that’s all we have. So the car was much smaller than I expected

Nice car, the guy at pickup was fantastic!

Staff at Alamo outstanding. Even helped me with my bags to check in counter as I was Carrying sleeping child

Easy to use. Friendly staff when I called to add car seat

Counter staff were excellent, service was great and very friendly and helpful, though very difficult to find.

Almost new vehicle in immaculate condition. Free upgrade. Very easy pickup and drop off. Great value for money

Very easy to use. Price drop feature was active but did not result in any price drop due to the short time booked ahead

The overall service was excellent. The reserved Camry wasn't available, so they provided a brand-new 2024 Skoda Octavia instead. It was great to drive, more powerful than the Toyota, fuel-efficient, and they even upgraded the service package for free.

The staff were very patient.

The car was not clean at all... Stain on the seat and vomit were still on the carpet ...

The car damage policy is a ripped off. The counter staff told me any damage larger than a 50cents coin regardless of fault, I have to pay A$4400. This is utterly unfair and the costs of repair may be much less than that but still I have to pay that amount. The staff told me this is how it is. I had no choice by to buy the comprehensive insurance which is almost equivalent to my car rental price. The counter staff directed me to pick up the car at the parking lot to meet the person checking the car. She didn't call and end up no one is at the parking lot and we have waited 15 minutes and walk all the way back to the counter and she did checking herself finally.

The car they gave us was brilliant and very economical - Skoda Kamiq

Excellent