APEX CAR RENTAL REVIEWS IN AUSTRALIA

Very good.

The service was excellent.

Pickup was very convenient, and the paperwork was processed quickly. I suggest directly deducting toll fees.

Very satisfied!

Both picking up and returning the car were very convenient and efficient.

Overall satisfied

Very good, although it took a bit of effort.

It felt okay overall, and people in Sydney seemed generally nicer than those in Melbourne. I got a free upgrade to a Mitsubishi Outlander when picking up the car, but during the inspection, I noticed a nail in the tire. They replaced it with a Nissan X-Trail instead. When returning the car, I was worried that their 8 AM opening time might be too late, so I followed the instructions at their office to return the car at the Andrew parking lot next door, only to find they charged me AUD 45. I was speechless, but the service itself was fine. In hindsight, waiting for Apex to open and returning it there would have made no difference in reaching the airport on time. I suggest choosing basic insurance and then upgrading to full coverage for AUD 349 at the car rental location—the total cost is roughly the same. PS: Roadside assistance will cost AUD 250 regardless of the situation. Parking fines are very expensive, so make sure to follow traffic rules and check the signs!

Professional

It's okay.

Since it's a local car rental company, the prices are relatively affordable. Although the rental locations are generally not inside the airport, we still found pickup and drop-off very convenient.

Overall, it’s acceptable.

Very satisfied.

We arrived in the afternoon, there was no queue, and we got the car quickly.

Overall, I am very satisfied because they provided a Volkswagen SUV. The vehicle was in excellent condition, the engine noise was minimal, and it had good climbing capabilities.

The staff were very nice. This is one of the few rental companies that accept 'UnionPay', which makes it an easy choice for the future. I would recommend it to others as well.

Satisfied

Satisfactory

Very satisfied, highly efficient.

The overall service was very satisfying, and the staff were extremely attentive.