Apex, Sydney Airport Car Rental

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Best price car rental
Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Apex - Sydney Airport Information, Car Rental Instructions & Policies

Address

Level 5/338 King St, Mascot NSW 2020, Australia

Telephone

+61296695298 / +611800273922

Pick-up Instructions

The Apex - Sydney Airport car rental location is located out of the airport

‘Park on King' is our Shuttle provider. The shuttle will have 'Park on King' branding on the front, side and back of the van. The van will also have "Apex" branding on both sides of the van. After collecting your luggage, please phone our office toll free on 1800 273 922 (or +61296695298) to arrange a shuttle pick up. From International Terminal 1.On the arrivals level walk out of the main doors. 2.Turn right and follow the footpath towards the shuttle bus holding bay. 3.Wait at Bay 22 for the blue 'Park on king' Shuttle Van. From Domestic Terminal 1.Turn left from T2 (turn right from T3 terminal) and walk across the pedestrian crossing, toward the area marked T2 Shuttle Buses (located behind the glass Redy2Go shelters). 2.Wait at Bay 5 (marked on footpath) for the blue 'Park on King' Shuttle Van.

Drop-off Instructions

Vehicle needs to be returned to our depot at LEVEL 5/338 King St, Mascot.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:30 -13:30	08:00 -16:59	08:00 -16:59	08:00 -16:59	08:00 -16:59	08:00 -16:59	08:00 -16:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 80 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

Original driving licence + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

For local renters, you need to bring:

Full driver's license issued in Australia

Additional Extras

Extras Prices

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

To be confirmed

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

AUD 9999/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

To be confirmed

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

To be confirmed

Cross Border

To be updated

Cross Islands

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Bruny Island, Kangaroo Island, Phillip Island

Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line.Excluded from the protection is driving on beaches or through streams, dams, rivers or flood water.

Must-not:

Taking rental cars to following islands is not allowed：
Fraser Island

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.9 mi from Sydney Kingsford Smith Airport

Hotels

1.1 mi from Ibis Budget St Peters

1.1 mi from Southern Cross Hotel

1.2 mi from Captain Cook Hotel

Other Landmarks

4.3 mi from Sydney Tower Eye

5.3 mi from Sydney Opera House

FIND ME A CHEAP RENTAL

Map view of Apex Store Location

coordinates: -33.929314450572 151.18568179249

Location Images

The Rental Desk

Guest Reviews

Total points： 9.1 / 10 Excellent

Vehicle condition: 6.0
Vehicle cleanliness: 5.8
Spaciousness: 5.8
Counter staff: 6.1
Pick-up location: 5.5
Drop-off location: 5.7
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

Anon
Sydney
9.8 /10 Excellent
Reviewed: Sunday, September 21, 2025
Like: Pleasant helpful staff . No delay . Good value
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H.Kwok
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Like: Good price, smooth and easy process. Friendly staff.
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G.Mangiacasale
Sydney
8 /10 Very good
Reviewed: Sunday, September 21, 2025
Like: great value for money
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K.O'Leary
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Like: Pick-up was efficient and friendly. The airport shuttle service was very convenient and our driver, Leonardo, was friendly and full of useful recommendations for our time in Sydney and the Blue Mountains. He also got us to the airport in plenty of time for departure. We rang ahead to say we our flight was soon when it came to drop-off and they were ready and waiting in the car park for us and had everything was ready to check and hand back. We will definitely be using Apex again due to the excellent and friendly customer service.
Dislike: Nothing - we were happy with every aspect of our rental experience.
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M.Blackbourn
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Like: Service and vehicle
Dislike: Not applicable
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E.Priady
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Like: The car was excellent
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M.Ilham
Sydney
9.4 /10 Excellent
Reviewed: Sunday, September 21, 2025
Like: the information from the staff very clear
Dislike: it takes time for us to find the place for pick us up but after that its all very good
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K.hoe
Sydney
9.8 /10 Excellent
Reviewed: Sunday, September 21, 2025
Like: Great service, and location, also the coutercy service to the airport was excellent idea
Dislike: Try up selling double insurance, Also for Bond $500.00 is reditculous, and the international fee $10.50was not mentioned prior when booking on line, could have done on the phone, and would have save $10.00 on insurance the difference and $10.00 on fee, can’t win it all
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J.Edgar
Sydney
9.6 /10 Excellent
Reviewed: Sunday, September 21, 2025
Like: Good location from airport, so easy to get to M5
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B.McPherson
Sydney
9.8 /10 Excellent
Reviewed: Sunday, September 21, 2025
Like: Friendly and helpful service
Dislike: Doesn’t run it’s first shuttle back to the airport till 8am. At that time the 8 min ride took us over 40 mins
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R.HOOD
Sydney
8.3 /10 Very good
Reviewed: Sunday, September 21, 2025
Car was only 6months old and very appropriate for our long journey, 5k. Extra satnav was vital for a foreigner. Very difficult to locate the pick-up bus at Sydney Airport. Staff excellent once we did and collection staff were superb.
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K.Cheung
Sydney
3 /10 Poor
Reviewed: Sunday, September 21, 2025
BAD SERVICE AND HOTLINE NOT WORKING! Our flight was 10 am at the morning, the staff told us 3 hours prior to returning the car. When we arrived Apex at 7 am in the date of return. The office was only open at 8 am. The staff knew we will take the 10 am flight when we pickup the car, but didn’t remind us the office opening hours and the out side office hours drop off arrangement. And we tried to contact Apex by the hotline number shows at the office front door, which never connected. Very bad service and bad experience. NEVER HIRE APEX CAR AGAIN!!!!!!
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D.Brimelow
Sydney
8.3 /10 Very good
Reviewed: Sunday, September 21, 2025
Great face to face. Shuttle collection process must be improved. I called at opening time and gave my name but it appeared that the shuttle didn't attempt to collect me or it drove past and did not collect me.
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R.Burford
Sydney
8 /10 Very good
Reviewed: Sunday, September 21, 2025
Counter help at pickup was friendly and helpful. I noted that the tire tread was very close to required safety replacement. Then during trip a piece of gravel poked a hole through tread surface and the tire shop would not repair it due to tread depth. I ended up having to buy Apex a new tire. Still waiting, for the return of the $100AUD deposit for toll charges.
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Anonymous
Sydney
9.7 /10 Excellent
Reviewed: Sunday, September 21, 2025
After reading some negative reviews by other car renters I was worried to have the same issues. However, I had an all-around pleasant rental experience with Apex. Both shuttles in Sydney and in Melbourne came after only a short wait, their drivers were very friendly and professional, and so was the rental counter staff, the car I got was a 2018 Accent with $14K miles on it and was very clean. I would rent with Apex again. Why pay much more with other companies?
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Grant Cleveland
Sydney
5.3 /10 Average
Reviewed: Sunday, September 21, 2025
We arrived at sydney airport after 24 hrs of flying and were left waiting on the sidewalk for 40min by apex car hire. We called every 10minutes and each time they said they will be there in 10 more minutes. We had two young kids with us and spent over an hour and 15min just trying to get our car. Awful.
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A.Karny
Sydney
9.7 /10 Excellent
Reviewed: Sunday, September 21, 2025
Fair bit of paper work at pickup, relatively new car only 40K kms, notable fuel efficiency, good ride!
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G.Wood
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
The staff members were courteous, cheerful and very helpful. Pick up and drop off was timely and efficient and the drivers were very professional in their work. Finally, the vehicle was clean and well presented and exceeded our expectations. This was our first experience with Apex and, given our experience, it will not be our last.
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Ashneil
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Yes very good service, quite pleased with overall customer service and experience.
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B.Guinn
Sydney
8 /10 Very good
Reviewed: Sunday, September 21, 2025
The car was supplied with visable damage to front fender/guard. When driving above 90km/h the car tended to drift around curves. Other than that it was a good car. Only 91 was used for fuel, it performed well on this. Staff were good, friendly and courteous.
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C.Thompson
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Having rented cars abroad before and come across rogues in this industry who bang on extras at the counter & invent damage, it was so refreshing to deal with a company who were efficient, courteous and above all, trustworthy ! I will definitely use them again !
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K.Ibbotson
Sydney
7.7 /10 Good
Reviewed: Sunday, September 21, 2025
Everything okay till I decided to extend the rent of the car for another month spoke to a gentleman on the phone asked if I could get the same rate he said yes when I got there I put it up by 33% not happy
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M.Bannister
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Apex cars was excellent. From start to finish. Staff fantastic. Car was just what we wanted. Thank you so much. Will be using you again.
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Anonymous
Sydney
9 /10 Excellent
Reviewed: Sunday, September 21, 2025
Car fuel was 3/4(not full) in pickup, i return it full, they need to make sure they have it full before client pickup
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Anonymous
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Counter staff really friendly
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T.Oldham
Sydney
8.7 /10 Very good
Reviewed: Sunday, September 21, 2025
Car was great but we had an early international flight and it was a hassle, almost missed our trip back to the US because the office was not opened before 8am and we had to go to another location to drop the car (and wait 30+ minutes for the next shuttle). Otherwise all was great, loved the car, the support staff was really good, just that drop off and not knowing that we could not drop off early was a pain.
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L.Craig
Sydney
9.7 /10 Excellent
Reviewed: Sunday, September 21, 2025
Wanted to extend the time period and was told I could have the same rate. But when putting basic insurance on it double the price. Even though I had insurance on the first booking included.
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DL
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Fast pick up by their shuttle after i had called them when reached Sydney airport. The car is clean and same spec of the car as what i had chosen.
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R.Dekker
Sydney
8 /10 Very good
Reviewed: Sunday, September 21, 2025
The vehicle was great on fuel on the motorway but not great in suburbs. The automatic gearbox is awful. Space is good. Vehicle has cruise control and bluetooth media connectivity which is great.
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C.Ubani
Sydney
9.3 /10 Excellent
Reviewed: Sunday, September 21, 2025
Amazing experience. Highly recommended
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Vivek Ch
Sydney
7.3 /10 Good
Reviewed: Sunday, September 21, 2025
Good service and good car but car back seater handle was not good, two or three more plastic cases came out while i use it
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c.cercleron
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Le personnel et les véhicules sont en tout point de vue impeccable.
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C.Hooper
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Apex staff were very friendly, polite and extremely helpful.
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M.Weert
Sydney
9.7 /10 Excellent
Reviewed: Sunday, September 21, 2025
After the long flight the staff made me feel welcomed and as some one who is very shy i felt at ease with them. Tea and coffee offered on arrival. Pick up was prompt and within 20 mins of my phone call. Car was clean and staff were in no rush showing me around the car answering any questions i had.
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S.TAN
Sydney
9.7 /10 Excellent
Reviewed: Sunday, September 21, 2025
i was driving Kia Cerato and the car was smooth and easy drive. The car butt able to storage 3 big luggages and 1 small luggage. I was satisfied and have a good time.
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Anonymous
Sydney
9 /10 Excellent
Reviewed: Sunday, September 21, 2025
Excellent staff. Very helpful and caring.
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E.Montreuil
Sydney
9.3 /10 Excellent
Reviewed: Sunday, September 21, 2025
Le fait que les succursales ferment à 17:00 est vraiment le seul point négatif.
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E.Montreuil
Sydney
9.3 /10 Excellent
Reviewed: Sunday, September 21, 2025
Fermeture des bureaux à 17:00... overture à 8:00... pas de possibilités en dehors des heures d’ouverture
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Anonymous
Sydney
7.7 /10 Good
Reviewed: Sunday, September 21, 2025
Lack of communication during pick up. The wait was long and we were not given details of the driver or pickup vehicle. The driver wasn’t informed of who he is picking up as well. There was so much confusion as we kept wondering if we’re boarding the right vehicle. Car was not clean as well, could have been better with a quick wipe down.
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S.Benipal
Sydney
7.3 /10 Good
Reviewed: Sunday, September 21, 2025
Drop off was painful -- not helpful to drop off after hours
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k.kothari
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Yes
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D.Lunn
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Lovely staff. Car suited our needs, was practical and large enough.
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P.MCGRATH
Sydney
6.8 /10 Average
Reviewed: Sunday, September 21, 2025
Didn't have a Hyundai, but a very basic Miisubishi, was OK but very noisy
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M.Romani
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Fantastic service!!!!!
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YuriM
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
First time to rent from Apex Sydney Airport and drop off to Coolangatta airport. Sydney opens at 8am so don’t panic if you are on an early morning flight and can’t get hold of them. They will answer at 8 on the dot and come pick you up :) GC branch opens at 7am so we were a little surprised that they don’t consider earlier hours considering how much busier Sydney airport is. As always perfect service and no hassle pick up and drop off. They have very nice new cars with all the upgrade features! Why rent elsewhere? Lower prices, lower insurance excess and better cars than all the other places we have rented from. I don’t even want to leave a good review because it means they will get more popular and busier and may not have a car when I want one next :D But really, you guys are doing a great job keep it up!
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K.Huang
Sydney
8.7 /10 Very good
Reviewed: Sunday, September 21, 2025
Car was very spacious Got the oldest of the fleet. But car was reliable despite age
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E.McKeown
Sydney
9.3 /10 Excellent
Reviewed: Sunday, September 21, 2025
All of the staff from pickup at airport, issueing the vehicle, returning the vehicle and finally dropoff at airport were fantastic
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Anonymous
Sydney
9.3 /10 Excellent
Reviewed: Sunday, September 21, 2025
Friendly staff, no issues
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Anonymous
Sydney
8.7 /10 Very good
Reviewed: Sunday, September 21, 2025
Shuttle bus take longer than expected in arrival
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Golfmacca
Sydney
9.7 /10 Excellent
Reviewed: Sunday, September 21, 2025
There was a delay of around 30 minutes for the vehicle. It had some marks on it which were duly noted by staff. Due to the delay, Apex Car Rentals, offered and provided us an extra 1.5 hours return time and refunded 20% of the rental cost. The staff member looking after us was excellent.
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a.jackson
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Excellent company with excellent prices. Will use this company again.
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H.OFriel
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Great
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M.AB DULLAH
Sydney
7.7 /10 Good
Reviewed: Sunday, September 21, 2025
Good service and car
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Allen
Sydney
8 /10 Very good
Reviewed: Sunday, September 21, 2025
Good service. Excellent value car.
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J.Clark
Sydney
9 /10 Excellent
Reviewed: Sunday, September 21, 2025
The staff were AMAZING! They really went above and beyond for helping me to change my plans due to covid influences. They were very chatty and friendly and gave a shuttle bus to the airport
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C.Oyarzun Araya
Sydney
7.7 /10 Good
Reviewed: Sunday, September 21, 2025
Personal muy amable, principalmente Peter al momento de la recepción.
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Anonymous
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Really helpful staff, car was in excellent condition. Whole process was very smooth, would use again.
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L.Myers
Sydney
9.3 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very nice and friendly people. They were anxious to serve and get you on your way. The only three things that I can comment to make things go better is 1} as a city dweller, it would be nice if they could get approval to pick up at Mascot Train Station. As a city dweller, needing a car, I don't really need to go to airport and it would save city dwellers on the gate airport surcharge for the trains. Second, if I was flying into airport, it would be nice to have clearer signage as where the pick up point is at the terminal. Third, signage on the return to facility. The GPS does not take you there and a few signs maybe helpful.
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W.Kwek
Sydney
9.7 /10 Excellent
Reviewed: Sunday, September 21, 2025
Fast and great service. Fuss free for the entire process to get and return the car. Pick up was fast too.
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B.Goergen
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Everything was really good.
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barry
Sydney
8.7 /10 Very good
Reviewed: Sunday, September 21, 2025
The car had rubbish under seat and in back
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C.Turner
Sydney
8.7 /10 Very good
Reviewed: Sunday, September 21, 2025
Surprisingly excellent!
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KJG
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Excellent customer service from beginning to end.
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Arthur Siakimotu
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
The staff member we dealt with was friendly, helpful and informative, he was courteous and accommodating despite how busy it all was when we attended the business.
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T.Ward
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
The service was amazing and professional. The shuttle bus picked us up and dropped us off right where we needed to be. The car was clean , modern and great to drive.
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Logan
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Staff were fantastic. Helpful and friendly. Courtesy bus from and to airport was greatly appreciated. Would have absolutely no trouble booking with Apex again. Seamless experience.
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D from Nelson
Sydney
7.7 /10 Good
Reviewed: Sunday, September 21, 2025
I didn’t like the surcharge for early drop-off. Also I didn’t like the surcharge on tolls. They should just be passed on to my credit card.
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Hafiz
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Fast pickup and smooth registration when collecting. Drop off was hassle free as well. Appreciate the complimentary transport back to the airport.
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K.Hughes
Sydney
9.7 /10 Excellent
Reviewed: Sunday, September 21, 2025
Car excellent, no issues, APEX excellent throughout
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S.Johnson
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Excellent service! Needed vehicle for an additional day and was able to do it quickly over the phone.
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gandcf
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Great prompt friendly service.
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Stella Blanusa
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Totally satisfied with everything great service my staff and car was amazing to drive
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C.Lau
Sydney
8.7 /10 Very good
Reviewed: Sunday, September 21, 2025
Pick up was relatively easy and instructions and info given clear and concise. However, disappointed with car availability and its size.
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V.Keig
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Staff were so helpful and friendly
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Suku
Sydney
7.7 /10 Good
Reviewed: Sunday, September 21, 2025
The shuttle driver to pick us up from the airport didn't have our name on his list. After a lot of huffing and puffing, we got on the shuttle and came to the rental company. This could have been avoided.
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Maz
Sydney
9.3 /10 Excellent
Reviewed: Sunday, September 21, 2025
Exceedingly helpful and courteous staff who made the check-out and check-in process simple and quick. Also the shuttle bus operators Tom and Justin were just amazing in their attitudes, helpfulness and friendliness, they're a perfect example of excellent customer service.
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M.Bakouri
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Lovely staff
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Anonymous
Sydney
9.7 /10 Excellent
Reviewed: Sunday, September 21, 2025
The customer service and shuttle drivers were excellent and helpful. There was some confusion on my pick up point as they were under the thought my flight was a domestic one, but they contacted me, rearranged pick up, and gave me easy, specific directions on where to meet the driver. Overall very pleased with the service.
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G.Davis
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Excellent customer experience from the team at Apex. Very easy to complete pickup and drop off. Would highly recommend Apex and especially Ian who dealt with our hire with exceptional quality
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E.Vaele
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Its was an awesome car and excellent Customer service
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Y.Teo
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
The car is a new version and bigger size model. Condition of the car is good and the smell is pleasant upon entering the car. Free baby seats and additional driver are bonus as well
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S Agarwal
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Excellent car and experience
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D.Esteven
Mascot
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Great customer service and car condition
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Elma Ferdinand
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Good value for money
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Bart Ernest
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
The car rental company was excellent, greeted us with smiles throughout, the return process was simple, and they quickly brought us to the airport departure gate, also proactively helping with luggage. A great car rental experience.
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Angelo Woolf
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
The staff member Peter was very professional during pickup. He didn't try to sell any additional products and informed us that any tolls on highways would be automatically deducted from the credit card on file, which was very convenient.
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Rosalind Wilmot(t)
Sydney
6 /10 Average
Reviewed: Sunday, September 21, 2025
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Baldwin Johnson
Sydney
8 /10 Very good
Reviewed: Sunday, September 21, 2025
Good service
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Honey Meg
Sydney
2 /10 Poor
Reviewed: Sunday, September 21, 2025
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Devin Gunther
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Satisfactory
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Reginald Thoreau
Sydney
8 /10 Very good
Reviewed: Sunday, September 21, 2025
It was okay.
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Hedy Michelson
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Excellent! Easy to communicate with and the car is great.
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Leif
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very good, the staff were enthusiastic and processed everything promptly. Any issues were resolved quickly.
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Lynn Surrey
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very satisfied, free upgrade of the vehicle type, and free child seat. Excellent service.
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Ronald Augustus
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very satisfied. They upgraded our car for free and also provided a free child seat. Excellent service.
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Randolph Titus
Sydney
2 /10 Poor
Reviewed: Sunday, September 21, 2025
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Edgar Dewey
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Picking up and returning the car is very convenient. The rental station is outside the airport, and the shuttle bus service is very efficient.
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Heloise Esther
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very enthusiastic
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Ruby Micah
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
I am extremely satisfied.
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Matthew Horatio
Sydney
8 /10 Very good
Reviewed: Sunday, September 21, 2025
Pretty good.
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Vito Clare
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
The staff has a great attitude.
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Tom Funk
Sydney
8 /10 Very good
Reviewed: Sunday, September 21, 2025
Okay
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Flora Bess
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very satisfied, both picking up and dropping off the car were quick and smooth. The front desk staff patiently explained the model and insurance options I had booked and asked if I needed to pay for bridge tolls and other essential questions. Besides requesting the bridge toll service, I also opted for zero-deductible insurance. Everything was quick and convenient.
When returning the car, I mentioned to the front desk that I had accidentally scratched it during the rental period. After asking when and where it happened, they just had me sign a form, and that was it. This is the importance of full insurance.
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Jenny Carrie
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very satisfied
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Monroe Henley
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Average attitude
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Lionel Pope
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
The staff were patient and didn't try to upsell.
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Liz Louise
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Thank you very much
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S.Taylor
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Car different to that booked however alternative was great no problems with qeeq or supplier apex
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Ben.C
Sydney
9 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very good condition in general. HOWERE THE CAR DID LOSE POWER ON THE EASTERN DISTRIBUTOR ONCE. THIS WAS HIGHLY DANGEROUS. It happened about 15 minutes after pickup, however after a restart never happened again for the following 20+hours of highway driving.
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Colleen
Sydney
9 /10 Excellent
Reviewed: Sunday, September 21, 2025
We had our choice of models, but we went with the Mitsubishi - wrong choice - horrendous auto. But, we got to choose, so just bad selection. The car was nice and modern and did the job. The people at Apex were brilliant
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R.Davison
Sydney
7 /10 Good
Reviewed: Sunday, September 21, 2025
Apex was fine
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Melissa Becher
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Although it's not an international chain, the service is still good, and there was no upselling.
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Jo Carey
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Excellent service.
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Trista Cromwell
Sydney
6 /10 Average
Reviewed: Sunday, September 21, 2025
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Blithe Petty
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very satisfied with smooth communication and convenient car pickup.
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Tina Robbins
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Excellent service, very thorough and considerate support. A great car rental experience.
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Riva Walkley
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very convenient.
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Humphrey Marlowe
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very satisfied!
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Gabriel Frances
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Satisfied
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Marsh Price
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very satisfied.
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Lambert Southey
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Great service.
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Jacob Jennings
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
After arriving at Sydney Airport's T1 International Terminal, there is a shuttle loop to the parking building. The paperwork is processed instantly on-site, and you can pick up the car directly within five minutes. Returning the vehicle is also quick and hassle-free with on-site processing.
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Adelaide Rayleign
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Good service attitude, but the closing time is early.
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Oswald Norris
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
The staff were very nice. This is one of the few rental companies that accept 'UnionPay', which makes it an easy choice for the future. I would recommend it to others as well.
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Leila Tommy
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Both picking up and returning the car were very convenient and efficient.
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Rachel Rose
Sydney
8 /10 Very good
Reviewed: Sunday, September 21, 2025
It's okay.
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Payne Camilla
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very satisfied!
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Bartholomew Ward
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very good.
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Heloise Esther
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
It felt okay overall, and people in Sydney seemed generally nicer than those in Melbourne. I got a free upgrade to a Mitsubishi Outlander when picking up the car, but during the inspection, I noticed a nail in the tire. They replaced it with a Nissan X-Trail instead. When returning the car, I was worried that their 8 AM opening time might be too late, so I followed the instructions at their office to return the car at the Andrew parking lot next door, only to find they charged me AUD 45. I was speechless, but the service itself was fine. In hindsight, waiting for Apex to open and returning it there would have made no difference in reaching the airport on time. I suggest choosing basic insurance and then upgrading to full coverage for AUD 349 at the car rental location—the total cost is roughly the same. PS: Roadside assistance will cost AUD 250 regardless of the situation. Parking fines are very expensive, so make sure to follow traffic rules and check the signs!
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Cornelia Palmer
Sydney
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Professional
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Clare Catharine
Sydney
8 /10 Very good
Reviewed: Sunday, September 21, 2025
Overall, it’s acceptable.
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