Pretty good and fast service at Apex but car selection is not adequate

Very satisfied, both picking up and dropping off the car were quick and smooth. The front desk staff patiently explained the model and insurance options I had booked and asked if I needed to pay for bridge tolls and other essential questions. Besides requesting the bridge toll service, I also opted for zero-deductible insurance. Everything was quick and convenient.
When returning the car, I mentioned to the front desk that I had accidentally scratched it during the rental period. After asking when and where it happened, they just had me sign a form, and that was it. This is the importance of full insurance.

Picking up and returning the car is very convenient. The rental station is outside the airport, and the shuttle bus service is very efficient.

Fast pick up by their shuttle after i had called them when reached Sydney airport. The car is clean and same spec of the car as what i had chosen.

N/A

Everything okay till I decided to extend the rent of the car for another month spoke to a gentleman on the phone asked if I could get the same rate he said yes when I got there I put it up by 33% not happy

All good

Like: Service and vehicle
Dislike: Not applicable