It felt okay overall, and people in Sydney seemed generally nicer than those in Melbourne. I got a free upgrade to a Mitsubishi Outlander when picking up the car, but during the inspection, I noticed a nail in the tire. They replaced it with a Nissan X-Trail instead. When returning the car, I was worried that their 8 AM opening time might be too late, so I followed the instructions at their office to return the car at the Andrew parking lot next door, only to find they charged me AUD 45. I was speechless, but the service itself was fine. In hindsight, waiting for Apex to open and returning it there would have made no difference in reaching the airport on time. I suggest choosing basic insurance and then upgrading to full coverage for AUD 349 at the car rental location—the total cost is roughly the same. PS: Roadside assistance will cost AUD 250 regardless of the situation. Parking fines are very expensive, so make sure to follow traffic rules and check the signs!

We had our choice of models, but we went with the Mitsubishi - wrong choice - horrendous auto. But, we got to choose, so just bad selection. The car was nice and modern and did the job. The people at Apex were brilliant

Brilliant - much cheaper than anywhere else and through a reputable car hire company.

Car was great but we had an early international flight and it was a hassle, almost missed our trip back to the US because the office was not opened before 8am and we had to go to another location to drop the car (and wait 30+ minutes for the next shuttle). Otherwise all was great, loved the car, the support staff was really good, just that drop off and not knowing that we could not drop off early was a pain.

Like: The car was excellent