It's okay.

The shuttle driver to pick us up from the airport didn't have our name on his list. After a lot of huffing and puffing, we got on the shuttle and came to the rental company. This could have been avoided.

All good

Everything was really good.

The process was easy.

The staff members were courteous, cheerful and very helpful. Pick up and drop off was timely and efficient and the drivers were very professional in their work. Finally, the vehicle was clean and well presented and exceeded our expectations. This was our first experience with Apex and, given our experience, it will not be our last.

Counter help at pickup was friendly and helpful. I noted that the tire tread was very close to required safety replacement. Then during trip a piece of gravel poked a hole through tread surface and the tire shop would not repair it due to tread depth. I ended up having to buy Apex a new tire. Still waiting, for the return of the $100AUD deposit for toll charges.