Overall experience was great. The vehicle was great on fuel on the motorway but not great in suburbs

Very good, the staff were enthusiastic and processed everything promptly. Any issues were resolved quickly.

Pick up was relatively easy and instructions and info given clear and concise. However, disappointed with car availability and its size.

Very nice and friendly people. They were anxious to serve and get you on your way. The only three things that I can comment to make things go better is 1} as a city dweller, it would be nice if they could get approval to pick up at Mascot Train Station. As a city dweller, needing a car, I don't really need to go to airport and it would save city dwellers on the gate airport surcharge for the trains. Second, if I was flying into airport, it would be nice to have clearer signage as where the pick up point is at the terminal. Third, signage on the return to facility. The GPS does not take you there and a few signs maybe helpful.

I think it was not much different from other booking sites. Don't know what the price protector is.

Like: Friendly and helpful service
Dislike: Doesn’t run it’s first shuttle back to the airport till 8am. At that time the 8 min ride took us over 40 mins

Like: Service and vehicle
Dislike: Not applicable