It felt okay overall, and people in Sydney seemed generally nicer than those in Melbourne. I got a free upgrade to a Mitsubishi Outlander when picking up the car, but during the inspection, I noticed a nail in the tire. They replaced it with a Nissan X-Trail instead. When returning the car, I was worried that their 8 AM opening time might be too late, so I followed the instructions at their office to return the car at the Andrew parking lot next door, only to find they charged me AUD 45. I was speechless, but the service itself was fine. In hindsight, waiting for Apex to open and returning it there would have made no difference in reaching the airport on time. I suggest choosing basic insurance and then upgrading to full coverage for AUD 349 at the car rental location—the total cost is roughly the same. PS: Roadside assistance will cost AUD 250 regardless of the situation. Parking fines are very expensive, so make sure to follow traffic rules and check the signs!

Satisfied

Staff were fantastic. Helpful and friendly. Courtesy bus from and to airport was greatly appreciated. Would have absolutely no trouble booking with Apex again. Seamless experience.

Great booking platform that I will happily use again. No issues or concerns with any of the booking process. Great value.

Everything was really good.

The process was easy.

Great face to face. Shuttle collection process must be improved. I called at opening time and gave my name but it appeared that the shuttle didn't attempt to collect me or it drove past and did not collect me.