Excellent experience!

I didn’t like the surcharge for early drop-off. Also I didn’t like the surcharge on tolls. They should just be passed on to my credit card.

Very nice and friendly people. They were anxious to serve and get you on your way. The only three things that I can comment to make things go better is 1} as a city dweller, it would be nice if they could get approval to pick up at Mascot Train Station. As a city dweller, needing a car, I don't really need to go to airport and it would save city dwellers on the gate airport surcharge for the trains. Second, if I was flying into airport, it would be nice to have clearer signage as where the pick up point is at the terminal. Third, signage on the return to facility. The GPS does not take you there and a few signs maybe helpful.

I think it was not much different from other booking sites. Don't know what the price protector is.

Lack of communication during pick up. The wait was long and we were not given details of the driver or pickup vehicle. The driver wasn’t informed of who he is picking up as well. There was so much confusion as we kept wondering if we’re boarding the right vehicle. Car was not clean as well, could have been better with a quick wipe down.

Good service and good car but car back seater handle was not good, two or three more plastic cases came out while i use it

Like: Friendly and helpful service
Dislike: Doesn’t run it’s first shuttle back to the airport till 8am. At that time the 8 min ride took us over 40 mins