DOLLAR CAR RENTAL REVIEWS

Really good experience – big, well-known company with lots of branches.

This rental experience was absolutely excellent.

Right outside the airport, the counter was super easy to find and the staff were really friendly. No hard sell or random add‑ons, just helped me get the car and that was it.

The new location is pretty spacious and comfortable.

Had a minor incident along the way, but they handled everything properly in the end.

Booked a Jeep Compass specifically to drive up to the observatory (I’d checked it was 4WD). They didn’t end up giving us that car, but luckily their system showed we needed AWD, so they set us up with a Nissan X-Trail instead. It was actually great to drive—proper 4WD, a bit thirsty on fuel, had CarPlay, and the car was pretty new. No hidden or extra charges at all, and both pickup and drop-off were really straightforward. Only downside was there was just one person at the counter.

They share the counter with HZ, not sure what the deal is, but it makes everything pretty convenient.

Super friendly service and really smooth pick-up and return, plus the car was in great condition.

Great service

Pretty good overall.

They keep trying to upsell you and even roadside assistance feels like a hassle.

They hooked me up with an upgraded Hyundai—brand new, super spacious, and it even had driver assist. Honestly, it was unbeatable.

Because I wasn’t familiar with the roads, I ended up returning the car about 10 minutes late. There was a lady there who helped me a lot with the return, and I’m really grateful to her—she was like an angel to me.

Pickup was super quick and they explained all the important things in detail.

Most of the branches were pretty decent overall!

Waited about 25 minutes in line in LA, but overall it was fine.

Pretty good overall, mainly because the price was really cheap.

Service was excellent, no extra charges, and pickup/return was really easy.

Really good overall.

Dollar’s customer service was really good.