DOLLAR CAR RENTAL REVIEWS

It took two hours of waiting in line to pick up the car, as reservations and walk-in rentals were not separated into different queues. There were so many people that day, but they didn’t add more counters. The staff kept asking whether I wanted extra insurance, even after I explained twice that I had already purchased full coverage through Zuzuche. In comparison, during my other two rentals with Hertz and Budget, the staff proactively acknowledged that I had full coverage, making the process much smoother. Overall, I was extremely dissatisfied with my car pickup experience with Dollar, although this has nothing to do with Zuzuche.

The overall experience was very good.

Excellent service.

Very satisfied

The service should be okay. Previously, there was no queue for car pickup at 8 a.m., but this time the waiting time was long. Additionally, there is an issue that needs to be addressed between QEEQ and the rental company. I purchased full insurance through the QEEQ platform, but the rental company could not see it, so they repeatedly discussed the insurance with me, wasting a lot of time. However, this is not the rental company's fault; they genuinely couldn't see that I had already bought full insurance.

Not bad, they didn't push the insurance much.

Only Bolt cars left, not easy to drive.

Be cautious at the Hertz/Dollar/Thrifty counters when picking up a car at San Francisco SFO. They automatically add roadside assistance and PAI without asking foreign customers, charging an extra $20 per day. The counter staff deceive customers by claiming these services were already included in the booking and don't require additional payment. Do not click 'agree' on the machine or sign any document without reviewing the contract first. If the deposit exceeds $200, it means extra services have been added that weren't part of your original reservation.

Satisfied, nothing to complain about.

Satisfied, nothing to complain about.

The service attitude was excellent.

Overall it's acceptable.

Highly satisfied

The pickup time was relatively long. The vehicle was very new, but the one I got seemed to be smaller than a Camry, roughly the size of a Corolla.

Not a California local license plate.

Excellent

Forced insurance and fuel upselling failed, made customers wait two hours to pick up the car, and tried to mislead by suggesting a downgraded vehicle pickup.

Very satisfied.

Even late at night, other counters are available to assist.

Very good