CALGARY CAR RENTAL REVIEWS

Satisfied

They respond to any issues promptly and patiently.

Great service. No real information about insurance on the website. Confusing at the desk.

Booked on the app. Easy. The insurance bought however was covering less than the car price. I had to buy extra at the front desk.

The car rental process was unnecessarily slow. When there was no one else in line, every individual's insurance seemed to have issues, including an American lady whose credit card supposedly had built-in insurance, but they insisted she purchase additional coverage. However, as more people from my flight began lining up, with the queue extending outside the store, suddenly all insurance issues, including hers, were resolved. Additionally, the rental came with numerous restrictions, such as signs everywhere in the store saying you couldn't leave the province or had mileage limits. Don't be fooled by these; they are not reflected in the contract, so don't pay unnecessary fees. I was charged an extra 21.98 CAD and it disrupted my travel plans. Remember, the signage about province restrictions and a 200km mileage limit is misleading and not part of the agreement—just ignore them. Total costs: 65.94 CAD plus an additional driver, 21.98 CAD for leaving the province, and 14.50 CAD airport fee. Next time, I'll stick with Hertz or other major companies. These unexpected restrictions and charges affect your trip, and even with everything added, this isn't the cheapest option. Don't be tempted by low prices.

Great service very friendly and took time to step you through it The only thing that was tricky was the wait time to have your sizable deposit returned. When on holidays it would be great if this was quicker especially when returned in a great condition. It just helps with further holiday expenses.

Communication was high and regular

Very good.

Easy to locate.

Great

Convenient and efficient

Satisfied.

The staff was professional and quite helpful. He was not hesitate to repeat the explanation for me. Also, the pick up location was quite a bit confusing but the drop off was quick and swift. Luckily, the staff suggested about the car insurance which put your mind at ease.

The overall process was quick and efficient. Although, you have to be very determined and precise with your booking since the booking modification will cost you a fortune.

The car was in good overall condition and had a full tank of fuel at pickup. Overall driving experience was satisfactory.

Very smooth experience.

The overall process is exceptionally smooth.

Very satisfied.

Prompt and efficient service.

Efficient, straightforward, and smooth.

The car provided was brand new and clean!

Very satisfied with Hertz's efficient service; the car pick-up process was quick and the return confirmation was fast.

Overall satisfactory, but it's difficult to contact the car rental customer service as the phone cannot be reached.