CAR RENTAL REVIEWS ON ROUTES AT CALGARY AIRPORT, YYC

I should appreciate the concern, kindness and support of Nisha and Sunny, the supervisor and their great behaviour and kind advice.

Easy to coordinate with. Always organized and easy to get a hold of shuttle. Staff was super friendly as usual

Super easy to book. The prices are wonderful and very affordable.

Changes price based on local drivers.

The car had invalid printed insurance. When I called Routes, they emailed me an invalid digital copy. I had to scrap my plans that day, took photos of the invalid insurance.

Worked fine.

Excellent service and very proffessionel by Danielle at the front desk.i'm very satisfait.

just a little bit like 12$ about .

I found Nisha on the counter extremely polite, helpful and always smiling. She was very very helpful and knowledgeable. WELL DONE NISHA

I used the app and had plenty of notifications before hand and during the visit. Thank You

This was a fantastic experience! I was even able to get a free upgrade to a Wrangler, which I understand is rare, but was totally appreciated! Although I may have paid more in gas, the luxury of the vehicle was worth it!

This was a great find! And for the price, I don't think anywhere even came close. Especially when it came to the quality. There is a reason I keep using these services.

They close at 8pm. I was late by 5 minutes due to my luggage being lost and had to book a room for the night

The reps in USA were not helpful. Called me the next day to tell me they couldn’t help —I had already had the car for 8 hours.

Got a free upgrade which was nice. Easy to pick up and drop off

Awesome prices and easy to use website

Great service. No real information about insurance on the website. Confusing at the desk.

Booked on the app. Easy. The insurance bought however was covering less than the car price. I had to buy extra at the front desk.

The car rental process was unnecessarily slow. When there was no one else in line, every individual's insurance seemed to have issues, including an American lady whose credit card supposedly had built-in insurance, but they insisted she purchase additional coverage. However, as more people from my flight began lining up, with the queue extending outside the store, suddenly all insurance issues, including hers, were resolved. Additionally, the rental came with numerous restrictions, such as signs everywhere in the store saying you couldn't leave the province or had mileage limits. Don't be fooled by these; they are not reflected in the contract, so don't pay unnecessary fees. I was charged an extra 21.98 CAD and it disrupted my travel plans. Remember, the signage about province restrictions and a 200km mileage limit is misleading and not part of the agreement—just ignore them. Total costs: 65.94 CAD plus an additional driver, 21.98 CAD for leaving the province, and 14.50 CAD airport fee. Next time, I'll stick with Hertz or other major companies. These unexpected restrictions and charges affect your trip, and even with everything added, this isn't the cheapest option. Don't be tempted by low prices.

実際借りれたのはシボレーのSUVでしたが大きさも問題なく、借り出し返却できました。

分かりやすく、またピックアップポイントも間違いありませんでした。

Great experience. Will Definitely return for a future rental!

Thanks for allowing me to find the best deal available. Super easy to manage booking.

I wished i could get winter tire. Because there was only 4 saisons tires, i have not been able to go to Jasper, which was one of my trip purpose. That point was my only deception

The supervisor, Sunny was so kind and helpful and tried his best to make everything in the best way

Overall, Routes gave us a good service. We arrived an hour early for the pick up time but they were able to pick us up at the airport. The car was a little dirty but it did not ruin the experience for us.

It is a good deal. Having an good insurance coverage that came along with the rental is a big relief. We did not have to worry of additional fees on top of the vehicule rental.

Satisfied

Good

Everyone at counter and shuttle were all very nice and helpful. The only small thing was that with the cold conditions the car was washed and there was much ice buildup in the wheels. I needed to pull over and break ice from wheels then everything was ok.

Booking worked well, price seemed good and didn't have the price drop to where the price was adjusted.

As a car rental service, i believe the car rental service should be offered on a 24/7 basis. I had to return the car at 5:30am on 31/12/2019 before they opened shop and had to pay almost CAD20 to UBER to get back to the airport. Not cool at all.