Brilliant

Excellent car though it had too large an engine that I was not aware of therefore high fuel consumption. Nevertheless the quality of the car was excellent and service provided by Routes was very good

Clean up your office inside and out. Clean your cars and put gas in them. Extend your hours for pick up and drop off to airport

Vivian at the front desk attend us with smile and gave us excellent service. We was lucky. We got brand new Jeep. Only one thing was not good, they gave us empty tank and we should gave the car back empty but it has quite a bit gas. It's easier when you get it full tank and you return it full. Otherwise it was excellent.

Good site to book the car. Excellent customer service.

Like: Location and shuttle are perfect....no need to rent at airport. This was almost the same experience...without the fancy counter.
Dislike: The airport arrival pickup was not clearly written. I thought I had to walk through the airport rental garage to find shuttle pick up area, when in fact, it was right outside the airport door. I had to call twice to ensireninwas in correct spot. The longest part of the pick-up, was waiting while the agent answered same phone calls over and over. I wasn't the only one confused by the description. Just wait at the shuttle stand, they come frequently!!!