It's all a trick. I booked a Grand Cherokee but got a Kia wagon at the store. They shamelessly claimed it was an upgrade. Being in a foreign country, we had no choice but to accept what they said. Do they really think customers can't tell the difference between a Grand Cherokee and a Kia wagon? I will never rent from this company again! This is how overseas car rentals trap you, and this rental agency is no different!

The company checked the fuel level without being too strict, and didn't mind that the car wasn't washed, as it's hard to find a car wash in winter.

Our flight was cancelled and then delayed. We booked the car to pick up at 8am, but need to delay the pick up to 6:40pm on the same day. We couldn't contact Routes to deferred the pickup time. It was stressful initially not knowing if they will keep our booking or still charge as no show. Otherwise, we are happy with the condition of the car.

I contacted QEEQ help lines couple times, they have been helpful.

Amaing experience. Have booked through them for second time. Got updraded both times. Thanks.

Smooth booking process. Wide variety of car rental companies.

Car was upgraded nice staff but drop off was bit poor not organised and waited too long for the shuttle..