VANCOUVER CAR RENTAL REVIEWS

Great service and friendly attitude, minimal wait time, and returning the car was hassle-free. The only downside is that the price is a bit high.

The car pick-up in Vancouver was on time. There was no Toyota RAV4 available, so the rental company provided a Hyundai Tucson. It's a 2023 model, offers good handling, and is fuel-efficient.

The staff at Hertz Vancouver International Airport initially had a very enthusiastic attitude. However, when I declined their offer for an upgraded vehicle and an expensive GPS, their attitude turned indifferent.

The vehicle provided was in great condition, which made our vacation enjoyable.

The car was in good condition, and the pickup process was efficient.

Relatively easy to find.

The car pickup process was slightly slow, but everything else was perfect.

Overall it was okay. There was a line when picking up the car, and the staff were a bit slow, but the car was in great condition.

It was a pleasant surprise to rent a Ford Expedition, an eight-seater full-size SUV that had only driven a little over 6,000 kilometers and was practically brand new. The car is spacious, seating eight people comfortably, and is very practical. It performs great for off-road trips, though it feels a bit large for urban areas and is not very convenient for parking. Still, this vehicle is fantastic, and returning it was very easy.

Easy to locate, cars are new.

This car rental experience was the best I've ever had. Picking up the car was very convenient, and the company upgraded my rental to a Ford ESCAPE, which is a hybrid vehicle. The car was very new, extremely fuel-efficient, and a pleasure to drive. Returning the car was also very easy. I had rented the car for ten days but returned it a day earlier for other reasons. I had expected to be charged for all ten days, but to my surprise, I was only charged for nine days. What a delightful surprise!

Service was pretty good. They did ask if I wanted to add emergency medical coverage, but when I politely declined they didn’t try to hard-sell it.

The staff were very friendly and most helpful on pick up and the whole process was smooth with no issues. And drop off was easy to find and key drop off box was easy to see as it was 4am before the airport location opened.

The whole process was easy and smooth and had no issues throughout the whole process. They were very communicative with any updates and instructions on where to go for pick up and what to do for drop off outside of business hours.

Steven, the manager at Dollar Rent a Car at Vancouver International Airport, proactively helped us locate the car in the parking lot and assisted in placing a 23-kilogram suitcase into the vehicle. During the rental period, when the car key was accidentally locked in the trunk, Steven took the initiative to call Nissan's service hotline and coordinate with Rusty Towing to resolve the issue promptly. Truly commendable service.

When picking up the car, there were scratches on the right side of the body and scuff marks on the wheels. The staff suggested taking photos and uploading them, but the upload didn't work. I contacted QEEQ support and sent the pictures to them, and they assisted in resolving the issue.

Very good, highly recommended.

Super happy with this long-established company.

quality of service is way below what it used to be when located at the airport

Very satisfied

Very satisfied.