CAR RENTAL REVIEWS ON HERTZ IN VANCOUVER

The car pick-up in Vancouver was on time. There was no Toyota RAV4 available, so the rental company provided a Hyundai Tucson. It's a 2023 model, offers good handling, and is fuel-efficient.

We originally booked a Camry but ended up with a Kia K4 instead, which was still in great shape with about 20,000 km on it. Pick-up and drop-off were really quick and easy, and the return lanes at Vancouver Airport are super clearly marked.

The staff at Hertz Vancouver International Airport initially had a very enthusiastic attitude. However, when I declined their offer for an upgraded vehicle and an expensive GPS, their attitude turned indifferent.

We picked up the car in the city center without waiting at all. The process was straightforward. Returning the car was also very smooth—once the staff received the car, they quickly checked it and said everything was fine.

The staff provided excellent service. As I had never driven a Tesla before, they patiently explained how to use the car.

Overall efficient, fast, and trustworthy.

They didn't push sales, but the booster seat we rented was a bit dirty.

The car was in good condition, and the pickup process was efficient.

Pleasant car rental experience with enthusiastic service. Both pick-up and drop-off were smooth and enjoyable. Excellent!

The Hertz front desk staff was very nice. Noticing that my English was limited, they intentionally spoke slower, articulating each word clearly, which was very considerate. During the paperwork process, there were offers to upgrade the vehicle and purchase insurance, but after declining, the service remained warm and enthusiastic. I rented a Corolla but was given a Nissan Sentra instead. The car was good, the seats were very comfortable, though the power was a bit lacking.

They promoted full insurance, but didn't push further after I declined. The service was good.

Very satisfied, everything was explained really clearly.

Easy to locate, cars are new.

This car rental experience was the best I've ever had. Picking up the car was very convenient, and the company upgraded my rental to a Ford ESCAPE, which is a hybrid vehicle. The car was very new, extremely fuel-efficient, and a pleasure to drive. Returning the car was also very easy. I had rented the car for ten days but returned it a day earlier for other reasons. I had expected to be charged for all ten days, but to my surprise, I was only charged for nine days. What a delightful surprise!

Service was pretty good. They did ask if I wanted to add emergency medical coverage, but when I politely declined they didn’t try to hard-sell it.

Arrived early and waited an hour for the car. It was a Hyundai compact car.

Quick and convenient.

Hands-down the best rental company I’ve used. It’ll be my first choice for any future trips abroad, even though the price is a bit on the high side.

Everything was perfect, no extra charges or upselling.

Very satisfied, the process is simple.