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Live chat Email us Service Code: 6228446216
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Reviewed: Thu, Jul 31, 2025
About Routes: 4.0 /10
The car rental process was unnecessarily slow. When there was no one else in line, every individual's insurance seemed to have issues, including an American lady whose credit card supposedly had built-in insurance, but they insisted she purchase additional coverage. However, as more people from my flight began lining up, with the queue extending outside the store, suddenly all insurance issues, including hers, were resolved. Additionally, the rental came with numerous restrictions, such as signs everywhere in the store saying you couldn't leave the province or had mileage limits. Don't be fooled by these; they are not reflected in the contract, so don't pay unnecessary fees. I was charged an extra 21.98 CAD and it disrupted my travel plans. Remember, the signage about province restrictions and a 200km mileage limit is misleading and not part of the agreement—just ignore them. Total costs: 65.94 CAD plus an additional driver, 21.98 CAD for leaving the province, and 14.50 CAD airport fee. Next time, I'll stick with Hertz or other major companies. These unexpected restrictions and charges affect your trip, and even with everything added, this isn't the cheapest option. Don't be tempted by low prices.
About QEEQ: 10.0 /10

Relevant Reviews on Routes Calgary Airport

Reg Moses

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Reviewed: Thu, Feb 7, 2019
About Routes: 10.0 /10
A Canadian local company with a 21-year history and a good reputation!
About QEEQ: 10.0 /10

P.Esquivel

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Medium SUV | Jeep Cherokee or similar
Reviewed: Sun, Dec 6, 2020
“Great. Easy. The way it should be.”
About Routes: 10.0 /10
Great experience. Will Definitely return for a future rental!
About QEEQ: 10.0 /10
Thanks for allowing me to find the best deal available. Super easy to manage booking.

Ai

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Economy | Kia Rio or similar
Reviewed: Mon, Aug 10, 2020
“Hassle free process and good deal”
About Routes: 9.0 /10
Overall, Routes gave us a good service. We arrived an hour early for the pick up time but they were able to pick us up at the airport. The car was a little dirty but it did not ruin the experience for us.
About QEEQ: 10.0 /10
It is a good deal. Having an good insurance coverage that came along with the rental is a big relief. We did not have to worry of additional fees on top of the vehicule rental.

E from MTL

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Intermediate | Honda Civic or similar
Reviewed: Fri, Oct 18, 2019
About Routes: 10.0 /10
Pickup of the rental was smooth and easy. I was given an upgrade because they didn’t have the compact car I had requested.
About QEEQ: 10.0 /10

M.Barker

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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Fri, Apr 19, 2019
“Simple and efficient, I need a hire car so I hire a car. With these guys its what you want you get.”
About Routes: 9.7 /10
Routes seemed to be a local and very friendly run business. Simple and efficient car hire just what you want after a long haul flight.
About QEEQ: 10.0 /10
Simple to use and at the right price.
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