We rented a car in downtown San Francisco. Our original pickup was booked for Sunday at 11:00 a.m., but we got delayed and didn’t make it there until 2:00 p.m., only to find the Hertz downtown office already closed. We immediately contacted QEEQ customer service and they helped us cancel the original booking smoothly, then quickly arranged another car at a different location within a 10‑minute walk. The car model wasn’t exactly what we’d reserved, but it was still very good. The main thing was the service—fast, helpful, and very convenient.
Booked a Jeep Compass specifically to drive up to the observatory (I’d checked it was 4WD). They didn’t end up giving us that car, but luckily their system showed we needed AWD, so they set us up with a Nissan X-Trail instead. It was actually great to drive—proper 4WD, a bit thirsty on fuel, had CarPlay, and the car was pretty new.
No hidden or extra charges at all, and both pickup and drop-off were really straightforward. Only downside was there was just one person at the counter.
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