AVIS CAR RENTAL REVIEWS IN UNITED STATES

Super happy with the whole experience – everything was really quick, and both pickup and return were very easy.

Really loved the whole experience – super convenient and efficient. When you’re traveling in the US, having a car is absolutely essential.

Really good and super efficient.

The rental counter is right at the airport, super easy to find, and returning the car was a breeze. No surprise charges or shady fees at all.

Pretty good overall, the staff had a really nice attitude.

Fast service and no pushy upselling at all.

Pretty good overall.

Very satisfied

Overall pretty happy with the service—just wish the line had been shorter. Picking up and returning the car at the airport was really convenient and easy to find.

Staff were really friendly and helpful. Only pity is I picked the wrong car – a coupe would’ve been way better for Highway 1.

Pretty good overall.

The line was pretty long so the wait felt a bit lengthy, but once you’ve got all your info ready in advance, the whole process goes really fast. Picking up the car itself was quick.

Got off the plane at Kona, waited just a bit at the rental car shuttle stop and the shared Avis/Budget bus showed up. Avis is the first stop at a nearby lot, so it was pretty easy to find. Just note: if you’re not an Avis VIP customer, you have to go in through a different entrance to get to the counter. There were almost no other customers, so I was first in line and didn’t have to wait at all, which really surprised me.

I specifically wanted a Ford Explorer (mainly because it’s 4WD across the lineup), but the Avis rep clearly didn’t want us taking that kind of car up to the observatory. He kept insisting there were no Explorers available and tried to put us in a “similar” KIA. Since it wasn’t 4WD, we refused and said we’d rather come back early the next morning to see if an Explorer showed up. After going back and forth for a while, he suddenly said he’d “go check the garage” – and magically found an Explorer. Honestly, it felt like he’d been bluffing us from the start. Anyway, we ended up getting what we wanted, so at least it all worked out in the end.

That said, the car itself was clearly on the older side and not in great condition. The third row was supposed to fold flat, but the headrest release was broken, so it would never go fully down. We had to wrestle a few 28-inch suitcases into the trunk and ended up sweating through the whole process. Over the next few days, once we drove over to Hilo, the screen suddenly started showing a “Tire Pressure Sensor Fault” warning, which gave us quite a scare on the road. Thankfully it was just the sensor – the tires themselves were fine.

Pretty good overall!

Everything was great.

Pick-up and drop-off were really quick and efficient.

I accidentally left my sunglasses in the car and the rental company helped find them and mailed them back to me, which was great. The only downside was they couldn’t give me the Ford Explorer I booked and switched me to a Kia Sorento instead.

The whole rental process was really smooth and fast.

Service was pretty decent overall. The staff were nice, but the first pickup location they gave me was wrong, so I had to run back and forth twice, and the car I finally got wasn’t the model I originally booked. On the plus side, the line wasn’t long, the car was very new and super clean. All in all, I’d still say the service was good.

Great service, super friendly staff, and the place is really easy to find.