AVIS CAR RENTAL REVIEWS IN UNITED STATES

Staff were super friendly, there weren’t many people, and everything moved really quickly.

Great service from AVIS at Orlando Airport, everyone was really patient and helpful.

Lines were a bit long when queuing up.

Booked a Toyota Corolla but got a free upgrade to a KIA MPV instead. Tons of space and it drove really well.

Super satisfied with the whole rental experience. They even upgraded me for free to a Chrysler with a 3.6L engine—ventilated and heated seats, lane-keep assist, blind-spot monitoring, cruise control, you name it. All the power doors and windows made everything really easy to use. Best part: the car was basically brand-new, super reliable, so I never had to worry about breaking down on the road. Returning the car was just as smooth and easy—drop-off location was easy to find and there were staff on-site guiding the process. Totally recommend!

Pretty good overall.

It was okay.

Very satisfied

The rental company was great too. The car was pretty much brand-new with only about 450 miles on it, and the return process was quick with a fast inspection and paperwork.

They gave us a free upgrade to an SUV, which was great, but the line for pickup took quite a while.

The line was pretty long so the wait felt a bit lengthy, but once you’ve got all your info ready in advance, the whole process goes really fast. Picking up the car itself was quick.

Got off the plane at Kona, waited just a bit at the rental car shuttle stop and the shared Avis/Budget bus showed up. Avis is the first stop at a nearby lot, so it was pretty easy to find. Just note: if you’re not an Avis VIP customer, you have to go in through a different entrance to get to the counter. There were almost no other customers, so I was first in line and didn’t have to wait at all, which really surprised me.

I specifically wanted a Ford Explorer (mainly because it’s 4WD across the lineup), but the Avis rep clearly didn’t want us taking that kind of car up to the observatory. He kept insisting there were no Explorers available and tried to put us in a “similar” KIA. Since it wasn’t 4WD, we refused and said we’d rather come back early the next morning to see if an Explorer showed up. After going back and forth for a while, he suddenly said he’d “go check the garage” – and magically found an Explorer. Honestly, it felt like he’d been bluffing us from the start. Anyway, we ended up getting what we wanted, so at least it all worked out in the end.

That said, the car itself was clearly on the older side and not in great condition. The third row was supposed to fold flat, but the headrest release was broken, so it would never go fully down. We had to wrestle a few 28-inch suitcases into the trunk and ended up sweating through the whole process. Over the next few days, once we drove over to Hilo, the screen suddenly started showing a “Tire Pressure Sensor Fault” warning, which gave us quite a scare on the road. Thankfully it was just the sensor – the tires themselves were fine.

Really good, the staff were super friendly and helpful

Super efficient service.

Service was pretty good. When the car I booked wasn’t available, they immediately helped me find another one.

They gave us an SUV, and it handled perfectly in the snow and ice over these 20 days—I felt totally in control the whole time!

I accidentally left my sunglasses in the car and the rental company helped find them and mailed them back to me, which was great. The only downside was they couldn’t give me the Ford Explorer I booked and switched me to a Kia Sorento instead.

We happened to hit a really busy time around midday, and with only a few counters open the line moved slowly so we ended up waiting quite a while.

It was pretty decent this time.