HERTZ CAR RENTAL REVIEWS IN UNITED STATES

Good

The staff seemed inexperienced. Even after I mentioned that I had already purchased full insurance from a third party, they still tried to sell me additional insurance. When I presented my driver's license to the staff, they used a translator and incorrectly claimed that my license had expired. It wasn't until I provided Hertz's official translation that they accepted my license as valid and within its expiration date. This caused significant delays at the counter when picking up the car.

Very satisfied

Very relaxing, no hassle, the car is new, will choose them again.

It was a satisfactory car rental experience.

Quick vehicle pickup with short queues.

Very satisfied

Overall very satisfied, brand new car with 300 miles, smooth pick-up and drop-off process, no upselling. Hertz is indeed trustworthy.

Hertz is a well-known brand with affordable prices and much better service compared to smaller companies.

Dishonest company with overcharging practices. Before returning the car, I made sure to fill the tank completely. I drove approximately 270 miles and spent over $50 on gas (hybrid vehicle). Then, I drove about 25 miles to the airport to return the car. The attendant checked the vehicle and said everything was fine. However, later I received a bill stating that I was charged for 3 gallons of gas at a cost of over $40. Driving 270 miles used just 13.3 gallons of gas, but they claimed I needed 3 gallons for a 25-mile drive to the airport. This is truly a dishonest company.

The service attitude was quite good. I picked up the car around 9 pm and there was no queue. The customer service did not mention insurance, but when I proactively requested full coverage, they added it. After picking up the car in Los Angeles and driving to Irvine, I felt the car was a bit old, so I went to their branch there and exchanged it for another car that was more attractive and newer. It was very comfortable to drive. The car exchange in the San Francisco Stanford area took about 30 minutes in line. The service attitude there was also excellent. They said I could leave after handing over the keys, but I insisted on receiving a receipt on-site. They calculated the fuel cost for the exchange on the spot, and I signed the documentation. The deposit was refunded very quickly, within two to three days. Afterwards, I received toll and service fee invoices gradually.

Too many people, waited too long. The store is shared by three car rental companies.

It's okay.

There was upselling during the car pickup process.

Excellent service.

Not bad.

Satisfied

Overall satisfied, a great car rental experience.

Paid extra to upgrade to a top-tier Mercedes C-class, the car was very new. Truly worth every penny!

Very satisfied