CAR RENTAL REVIEWS ON HERTZ IN SAN FRANCISCO

Very satisfied

I clearly purchased full insurance on Zuzuche, but Hertz couldn't see it. When I arrived at Hertz, I still had to deal with their aggressive upselling. For someone not fluent in English, it's very easy to fall into hidden charges. This time, I was forced to accept Hertz's full insurance and purchase a full tank of fuel.

Satisfied

Thank you very much, the staff thoroughly explained the car rental and return process.

The service was satisfactory, with no additional sales of extra charges.

Excellent

Very satisfied. Just one request: no additional services needed.

Take my advice, book your car early and choose the largest size available if possible! Don't make the mistake I did—five people squeezing into a full-size SUV. After loading the luggage, it still felt cramped, and some of us are on the heavier side. I ended up paying extra to upgrade to a minivan. The staff member at pickup was very helpful, and the upgrade cost was reasonable within company policy. They provided us with a brand-new limited edition vehicle with only 200 miles on it. Luckily, we switched cars—my travel companions were very satisfied with the rest of the trip.

Still very satisfied.

The wait time was very long. I reserved the car for 1 PM, arrived at 12:30 PM, but only got the car at 2 PM.

The wait in line for pickup was quite long, but everything else was smooth, and there was no hard selling.

Very relaxing, no hassle, the car is new, will choose them again.

The communication was not smooth, and they didn’t provide the car model in my booking. It ended up costing much more.

I had already informed the rental company that I did not need any insurance, yet they forcibly added PAI/PEC. Additionally, they charged two deposits of $200 each, totaling $400, but the rental paperwork only shows a deposit of $200. However, my credit card records indicate two $200 charges. When returning the car, I was told the deposit authorization would be released on the same day, but it's already been two days and it hasn't been lifted yet. I hope QEEQ can help coordinate the refund of the deposit.

Quick and easy car rental without unnecessary chatter or hidden fees.

On the highway, the tire burst, and they made us wait on the roadside for over an hour before the tow truck arrived. Instead of towing the car to a nearby location just a few kilometers away, they insisted on taking it to San Jose Airport, which is more than 100 kilometers away. It was completely unreasonable. We tried to explain to Hertz customer service that we were stranded on a dangerous highway and rushing to Los Angeles Airport to catch a flight, but they stuck to their standard responses and ignored our requests. We had no choice but to call the police and arrange for a nearby repair shop ourselves. In the end, we had to pay for the tow and tire replacement out of pocket, wasting time and costing us over 12,000 yuan in plane tickets. On that day, it was pouring rain in Monterey, and we got completely soaked while checking the tire. Even now, I still feel furious when I think about it! A few days ago, we received a charge of $465 on my credit card from Hertz. This was an additional fee (we were told at the time of return that there would be a $47 refueling charge, but other fees would be determined later).

Very satisfying.

There was upselling during the car pickup process.

The instructions were clear enough to complete the entire process.

Good service, easy and quick pickup and return.