The service was warm and attentive. When the car window got smashed during nighttime parking in Los Angeles, the vehicle replacement was very efficient.
Overall it was a pretty good experience: the car was quite new and smooth to drive. But the information wasn’t very clear. When I booked, it showed Tesla, but when I arrived at SFO they told me there was no Tesla available, only other models, and they even had to double-check if they had any EVs at all. That’s when I realized there was a tiny line in the booking that said Tesla or similar. If you don’t look closely, you’d totally miss that, so I was a bit disappointed. That said, apart from not getting the exact car I was expecting, I was quite happy with everything else and the service overall.
Car only had about 10,000 miles on it, so it was pretty much brand new. Staff at pickup were really friendly and there was zero pushy upselling, which I really appreciated.
It was my first time doing a self-drive trip in the US, and I was worried that renting a car might be complicated, but it turned out to be very simple. They mentioned the car we selected wasn’t available, so they gave us a Jeep. Since the Jeep was a bit old, we requested a change, and the process was very casual and easy. Overall, the first impression was excellent.
Absolutely satisfied! So far, I've completed two trips with this company—one from October 1st to 19th, crossing the U.S., and the other from October 20th to 31st, touring the Great Lakes and southeastern cities in Canada. Both the vehicles and services were top-notch. I just hope they can provide an expense statement (or invoice). Will definitely choose them again next time!
Super easy to find—just followed the instructions from QEEQ and got there with almost no line. Check-in went smoothly, staff were friendly, and the car drove really well, super smooth.
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