CAR RENTAL REVIEWS ON AVIS IN SAN FRANCISCO

Very satisfied

Satisfied.

Satisfied and convenient

Satisfied

The accident claim process is too inconvenient.

There was an additional charge for the San Francisco Bay Area bridge toll at the counter, but no other hidden fees.

The check-in process was quick and efficient, without any upselling of additional products.

Great!

Satisfied

Very convenient.

The rental process is a bit complicated, but everything else is fine.

The pickup process was quick. Although the specified model wasn't available, the alternative car provided was spacious and very new.

Very satisfied. I forgot to take photos when picking up the car, but AVIS confirmed the scratches were pre-existing when returning it.

Highly satisfied

No Chinese language service provided.

The service reminders were timely.

Very satisfied.

AVIS provides excellent service and the car condition was great.

Overall service was satisfactory, no time wasted.

During our car rental experience at San Francisco Airport, we encountered a male staff member with a very poor attitude. The vehicle provided was smaller than expected. We needed to add two additional drivers—one of whom had already been prepaid, and we only needed to pay for the other on-site. However, the staff insisted on charging fees for two additional drivers. Furthermore, he refused to communicate with us over the phone or involve the customer service of the rental platform. After an hour of back-and-forth, the bill was finally corrected.