CAR RENTAL REVIEWS ON DOLLAR IN SAN FRANCISCO

As it was my first time renting a car from Dollar, I didn't understand their densely packed paperwork with so many words. When renting, I repeatedly asked about the additional charges. They told me that these fees were included in the insurance I paid for and assured me there would be no extra costs. They also said the amounts listed on the document were estimates. Apart from the airport return fuel charge, which I accepted as part of the service I chose, all other fees felt like hidden charges. They weren't clearly explained and were proactively recommended, then subtly added to the bill using English to force the upsell. When returning the car, I had some time to search online and found out that the fees included insurance types I didn't need, like PAI/PEC (personal effects insurance) and PERM (roadside assistance), as well as Concession Fee Recovery, among others. I confronted the customer service staff who handled my order, but they refused to acknowledge it. When I mentioned I wanted to file a complaint, they said, 'Go ahead.' I even suggested reviewing surveillance footage, and their response was, 'Feel free.' The service experience was extremely poor, and I ended up spending several hundred RMB more than expected! This has also shaken my trust in Zuzuche. I hope Zuzuche headquarters can address this matter, considering the significant customer base they bring to partnering companies. Thank you!

It's fine.

Very satisfied.

The overall experience was very good.

Be cautious at the Hertz/Dollar/Thrifty counters when picking up a car at San Francisco SFO. They automatically add roadside assistance and PAI without asking foreign customers, charging an extra $20 per day. The counter staff deceive customers by claiming these services were already included in the booking and don't require additional payment. Do not click 'agree' on the machine or sign any document without reviewing the contract first. If the deposit exceeds $200, it means extra services have been added that weren't part of your original reservation.

Very satisfied, smooth car rental and return process.

Satisfied

Great!

A large and reliable rental company. The car was nearly new with only around 6,000 miles driven.

Overall service was good, recommended upgrading to a better car model and using the ETC service.

Overall satisfied.

Very satisfied

It's still okay overall. After all, it's the usual routine. They try to sell you some insurance, but you can just decline. It's normal for frontline staff to have pressure, so let's be understanding.

They do try to upsell, so just watch out for any additional fees. Usually, there will just be an extra $200 pre-authorization charge at the counter.

Satisfied

The car pickup service was great, but the return service was very disappointing. Although I returned the car with a full tank, I was still inexplicably charged for fuel. Luckily, I successfully appealed through the Zuzuche platform! However, I have yet to receive the refund!

Very satisfied, simple and fast.

The process was relatively smooth, but they promoted insurance. Without prior knowledge, it can be misleading.

Carro em otimo estado. Muito bom! So o atendimento na dollar na hora da retirada nao foi tao bom, eu nao sabia falar muito bem em ingles e a pessoa que me atendeu parecia nao ter muita paciencia em explicar detalhadamente. E tambem nao me levou ate o carro para me dar as instruções de uso como outras locadoras fazem. Mas na hora da devolucao ocorreu tudo bem e rapido

Foi otimo

Very satisfied