SAN FRANCISCO AIRPORT CAR RENTAL REVIEWS

The overall experience was very good.

Very satisfied

Very satisfied

Be cautious at the Hertz/Dollar/Thrifty counters when picking up a car at San Francisco SFO. They automatically add roadside assistance and PAI without asking foreign customers, charging an extra $20 per day. The counter staff deceive customers by claiming these services were already included in the booking and don't require additional payment. Do not click 'agree' on the machine or sign any document without reviewing the contract first. If the deposit exceeds $200, it means extra services have been added that weren't part of your original reservation.

Satisfied and convenient

Satisfied

Very satisfied.

The accident claim process is too inconvenient.

There was an additional charge for the San Francisco Bay Area bridge toll at the counter, but no other hidden fees.

The staff had a good attitude.

Very relaxing, no hassle, the car is new, will choose them again.

Great!

Very satisfied. I forgot to take photos when picking up the car, but AVIS confirmed the scratches were pre-existing when returning it.

Highly satisfied

No Chinese language service provided.

The service reminders were timely.

Very satisfied.

AVIS provides excellent service and the car condition was great.

There was upselling during the car pickup process.

During our car rental experience at San Francisco Airport, we encountered a male staff member with a very poor attitude. The vehicle provided was smaller than expected. We needed to add two additional drivers—one of whom had already been prepaid, and we only needed to pay for the other on-site. However, the staff insisted on charging fees for two additional drivers. Furthermore, he refused to communicate with us over the phone or involve the customer service of the rental platform. After an hour of back-and-forth, the bill was finally corrected.