Hertz, San Francisco-mason St Car Rental

Address
Pick-up
Drop-off
Opening Hours
Security Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Hertz - San Francisco-mason St Information, Car Rental Instructions & Policies

Address

325 MASON STREET,SAN FRANCISCO,CA,941020000,US

Telephone

+14157712200

Pick-up Instructions

This location is between Geary Street and O'Farrell Street.

Drop-off Instructions

Please check with the branch staff about the return location and time.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -17:00	07:00 -17:00	07:00 -17:00	07:00 -17:00	07:00 -17:00	07:00 -17:00	07:00 -17:00

Security Deposit

Deposits are depending on which car type your rental car falls into, and can be paid credit cards and debit cards

Representative Car Models	Deposit Amount (approx.)	Business Days Required for Refund
Applicable to all car types, incl. Compact, SUV, Economy, Mini and more. Pack up ^	100% of the rental car rate plus USD 200	30-60
Kia Rio Hb Chevrolet Spark Compact Or Larger Volkswagen Taigo Kia Soluto Subaru Legacy Or Similar Opel Grandland Polestar 2 Mercedes Benz Gle 4matic-4wd Manager Special Ev Volkswagen Vento Volkswagen Virtus Toyota Camry Hybrid Hyundai Tucson Tesla Model 3 Standard Range Toyota Camry Show more > Kia Rio Hb Chevrolet Spark Compact Or Larger Volkswagen Taigo Kia Soluto Subaru Legacy Or Similar Opel Grandland Polestar 2 Mercedes Benz Gle 4matic-4wd Manager Special Ev Volkswagen Vento Volkswagen Virtus Toyota Camry Hybrid Hyundai Tucson Tesla Model 3 Standard Range Toyota Camry Nissan Sentra Ford Taurus Audi A4 Avant Volvo S60 Hybrid Ford Mustang Convertible Toyota Tacoma Ford F 150 Ram 2500 Big Horn Chevrolet Silverado Ev Pack up ^	USD 200	30-60
Kia Rio Hb Chevrolet Spark Compact Or Larger Volkswagen Taigo Kia Soluto Subaru Legacy Or Similar Opel Grandland Polestar 2 Mercedes Benz Gle 4matic-4wd Manager Special Ev Volkswagen Vento Volkswagen Virtus Toyota Camry Hybrid Hyundai Tucson Tesla Model 3 Standard Range Toyota Camry Show more > Kia Rio Hb Chevrolet Spark Compact Or Larger Volkswagen Taigo Kia Soluto Subaru Legacy Or Similar Opel Grandland Polestar 2 Mercedes Benz Gle 4matic-4wd Manager Special Ev Volkswagen Vento Volkswagen Virtus Toyota Camry Hybrid Hyundai Tucson Tesla Model 3 Standard Range Toyota Camry Nissan Sentra Ford Taurus Audi A4 Avant Volvo S60 Hybrid Ford Mustang Convertible Toyota Rav4 Or Similar Buick Encore Toyota Rav4 Hybrid Ford Transit Genesis G70 Or Similar Skoda Kodiaq Toyota Avanza Xle Cvt Toyota Proace Verso Pack up ^	USD 500	30-60
Toyota Rav4 Or Similar Buick Encore Toyota Rav4 Hybrid Pack up ^	USD 300	30-60
Kia Niro Ev Tesla Model Y Toyota Fortuner Ford Edge Subaru Solterra Ev Kia Ev6 Volkswagen T-cross Opel Crossland Jeep Wrangler 2 4 Dr Volvo Xc90 Hybrid Pack up ^	USD 400	30-60
Toyota Highlander Chevrolet Tahoe Description Not Available Pack up ^	USD 750	30-60
B5 Audi Rs3 Sportback Genesis G70 Mercedes E-class Shelby Gt H Fastback Ford Mustang Convertible Ford Mustang Convertible, Ford Mustang Gt Premium Pack up ^	USD 850	30-60
Mercedes Eqa Amg Line Premium Volvo Xc60 Hybrid Prestige Land Rover Defender Ford Explorer-4wd Jeep Grand Wagoneer Mercedes Gls 450 Hybrid Mercedes Gle Prestige Volvo Xc60 Description Not Available Volvo Xc40 Hybrid Prestige Mitsubishi Eclipse Cross Pack up ^	USD 900	30-60

Accepted Cards

Credit cards in the main driver's name from the following issuers are accepted: UnionPay, Visa, Master, DinersClub, JCB, Discover, AMEX

Discover is not accepted.

Car rental with debit cards is also accepted and listed as below: Visa, Master, Debit Mastercard, Discover, Visa Debit

DinersClub,JCB,AMEX,UnionPay,Visa Electron,Maestro are not accepted.

E-voucher

Accepted on mobile, a printout is not required.

Age requirements

20 - 80 years old

Young Driver Fee applies at 20 - 24 years old with charge of USD 25 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

Original Driver's License in Latin/Roman Alphabet

Original Driver's Licenses printed in Latin/Roman alphabet (such as English, French, German, Italian, Spanish, etc.) are acceptable for car rental without the need for an International Driving Permit (IDP). Driver's licenses printed in a non-Roman alphabet (such as Arabic, Chinese, Japanese, Cyrillic, etc.) must be accompanied by an International Driving Permit.

Original South Korea Driving License (English version)

An English translation must be provided on the back of the driver's license.

For local renters, you need to bring:

Full driver's license issued in United States

Additional Extras

To be updated

Cross Border

Conditional:

Depending on which countries to bring the rental cars to, policies differ:
Canada

You can cross the border to Canada without a charge. You must have a valid license and rental record. Rentals from this city do not require presentation of Liability Protection Letters, Certificates or Stickers at Customs for driving into Canada. Canadian law does require that everyone entering the country have a passport, so everyone in the vehicle must have the proper identification.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess:

USD 0

Third Party Liability Insurance Excess:

USD 0

Fuel Policy (what does it mean)

Free Tank

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

11.5 mi from San Francisco Airport

Railway Stations

0.8 mi from Embarcadero

1.1 mi from San Francisco

1.1 mi from Amtrak Station SFC

Hotels

Nearby Hotel G San Francisco

0.2 mi from White Swan Inn

0.4 mi from InterContinental Mark Hopkins

Other Landmarks

0.3 mi from InterContinental Mark Hopkins San Francisco

0.7 mi from San Francisco City Hall

1.1 mi from Coit Tower

CHECK RATES

Map view of Hertz Store Location

coordinates: 37.786575 -122.409766

Guest Reviews

Total points： 7.9 / 10 Good

Vehicle condition: 0.0
Vehicle cleanliness: 0.0
Spaciousness: 0.0
Counter staff: 0.0
Pick-up location: 0.0
Drop-off location: 0.0
Pick-up time: 10-30 mins
Drop-off time: 10-30 mins

Wanda Copperfield
San Francisco
6 /10 Average
Reviewed: Tuesday, April 12, 2016
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Alfred Tout
San Francisco
10 /10 Excellent
Reviewed: Tuesday, March 3, 2015
The car was in great condition with only 23,000 kilometers on it. Picking up the car was easy. When returning the car with a full tank, we received a fuel receipt, but after discussion, the fee was refunded.
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Kitty Evans
San Francisco
2 /10 Poor
Reviewed: Wednesday, October 19, 2016
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Nelly Johnny
San Francisco
8 /10 Very good
Reviewed: Friday, August 17, 2018
It's okay.
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Miles Judson
San Francisco
10 /10 Excellent
Reviewed: Monday, January 28, 2019
Very convenient and easy to find. The whole process was smooth. Although the closing time is 6 PM, you can return the car by 7:45 PM.
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Amos Ella
San Francisco
10 /10 Excellent
Reviewed: Wednesday, September 12, 2018
Hardly any waiting in line. The service was excellent, and the staff was very friendly.
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Edmund Waters
San Francisco
10 /10 Excellent
Reviewed: Thursday, August 2, 2018
Fast, convenient, and friendly service
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Lee Doyle
San Francisco
10 /10 Excellent
Reviewed: Tuesday, January 7, 2020
Pickup took about 10 minutes and return 3 minutes, very efficient!
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Don Emmie
San Francisco
6 /10 Average
Reviewed: Thursday, August 22, 2019
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Lawrence Christie
San Francisco
8 /10 Very good
Reviewed: Wednesday, August 28, 2019
Pickup and drop-off were both convenient, no insurance upselling, no signing required, and no car inspection upon return. However, my credit card was charged $72 the next day with no explanation. Reported to QEEQ and they are investigating.
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Marcia McCarthy
San Francisco
8 /10 Very good
Reviewed: Thursday, April 11, 2024
Returning the car was simple.
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Yetta Twain
San Francisco
8 /10 Very good
Reviewed: Monday, July 8, 2024
Average service
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Tim Richards
San Francisco
8 /10 Very good
Reviewed: Wednesday, October 16, 2024
It feels like the reserved car model is almost impossible to get... When we arrived at the store, they immediately tried to give us an SUV. Since SUVs are in high demand, it didn't seem likely we would take one. Then they said we could either wait an hour for the car or take a smaller model than what we originally reserved. To save time, we agreed. Fortunately, the car was in good condition and worked well throughout the 9 days we used it.
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Alvin Dolly
San Francisco
8 /10 Very good
Reviewed: Saturday, November 2, 2024
Overall fine, but even though I proactively provided my credit card info online for highway toll fees, the rental company still charged me for the toll fee in California and added a $10 service fee. Felt a bit like being forced to pay for the service fee.
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Lewis Bartholomew
San Francisco
8 /10 Very good
Reviewed: Sunday, October 6, 2024
It's okay, but the service efficiency is average.
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Harriet Finn
San Francisco
10 /10 Excellent
Reviewed: Friday, January 3, 2025
The car rental service was excellent, the car was very new, and the self-driving trip was very enjoyable.
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Hilary Rusk
San Francisco
6 /10 Average
Reviewed: Tuesday, February 4, 2025
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Ferdinand Bart
San Francisco
10 /10 Excellent
Reviewed: Tuesday, February 4, 2025
Hertz is a large and reliable company with a fast process.
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Spring Willard
San Francisco
2 /10 Poor
Reviewed: Sunday, February 9, 2025
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Jonathan Sawyer
San Francisco
4 /10 Average
Reviewed: Wednesday, April 9, 2025
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Noel Ackerman(n)
San Francisco
10 /10 Excellent
Reviewed: Friday, April 25, 2025
Good service, easy and quick pickup and return.
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Rae Needham
San Francisco
6 /10 Average
Reviewed: Sunday, May 4, 2025
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Anonymous
San Francisco
10 /10 Excellent
Reviewed: Monday, April 27, 2026
I booked a Suburban but they upgraded me to a Yukon with only 160 miles on it—basically a brand‑new car.
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Anonymous
San Francisco
10 /10 Excellent
Reviewed: Thursday, April 30, 2026
Hertz was great overall, everything went super smoothly.
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Anonymous
San Francisco
8 /10 Very good
Reviewed: Monday, June 8, 2026
Overall the service was pretty good.
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Anonymous
San Francisco
10 /10 Excellent
Reviewed: Wednesday, July 1, 2026
The overall experience was way better than with Dollar.
Read More >