I clearly purchased full insurance on Zuzuche, but Hertz couldn't see it. When I arrived at Hertz, I still had to deal with their aggressive upselling. For someone not fluent in English, it's very easy to fall into hidden charges. This time, I was forced to accept Hertz's full insurance and purchase a full tank of fuel.

The communication was not smooth, and they didn’t provide the car model in my booking. It ended up costing much more.

Average service

Pickup and drop-off were both convenient, no insurance upselling, no signing required, and no car inspection upon return. However, my credit card was charged $72 the next day with no explanation. Reported to QEEQ and they are investigating.

The car was in great condition with only 23,000 kilometers on it. Picking up the car was easy. When returning the car with a full tank, we received a fuel receipt, but after discussion, the fee was refunded.