Overall fine, but even though I proactively provided my credit card info online for highway toll fees, the rental company still charged me for the toll fee in California and added a $10 service fee. Felt a bit like being forced to pay for the service fee.

It feels like the reserved car model is almost impossible to get... When we arrived at the store, they immediately tried to give us an SUV. Since SUVs are in high demand, it didn't seem likely we would take one. Then they said we could either wait an hour for the car or take a smaller model than what we originally reserved. To save time, we agreed. Fortunately, the car was in good condition and worked well throughout the 9 days we used it.

After registering in line, they told us we could get the car in two hours, but we ended up waiting nearly four hours.

Fast, convenient, and friendly service

Very convenient and easy to find. The whole process was smooth. Although the closing time is 6 PM, you can return the car by 7:45 PM.