Hertz, Los Angeles Airport Car Rental

Best price car rental
Address
Pick-up
Drop-off
Opening Hours
Security Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Kia Niro
Small SUV
US$37.00/day
Rent a car
- Collision Damage Waiver & TP
- Third Party Liability Insurance
Mazda 3
Compact
US$37.00/day
Rent a car
- Collision Damage Waiver & TP
- Third Party Liability Insurance
Chevrolet Spark
Mini
US$37.00/day
Rent a car
- Collision Damage Waiver & TP
- Third Party Liability Insurance
Jeep Compass
Small SUV
US$39.00/day
Rent a car
- Collision Damage Waiver & TP
- Third Party Liability Insurance
Volkswagen Jetta
Compact
US$39.00/day
Rent a car
- Collision Damage Waiver & TP
- Third Party Liability Insurance
Toyota Camry
Standard
US$39.00/day
Rent a car
- Collision Damage Waiver & TP
- Third Party Liability Insurance
Ford Fusion
Standard
US$39.00/day
Rent a car
- Collision Damage Waiver & TP
- Third Party Liability Insurance
- Chevrolet Malibu
  US$41.00/day
- Ford Focus
  US$45.00/day
- Chevrolet Equinox
  US$49.00/day
Show other 35
Fold up
- Hertz Los Angeles Airport(LAX) Dodge Ram Rental
  US$49.00/day
- Hertz Los Angeles Airport(LAX) Jeep Wrangler Rental
  US$49.00/day
- Hertz Los Angeles Airport(LAX) Dodge Ram 1500 Rental
  US$49.00/day
- Hertz Los Angeles Airport(LAX) Jeep Wrangler Rental
  US$50.00/day
- Hertz Los Angeles Airport(LAX) Nissan Maxima Rental
  US$54.00/day
- Secret deal Los Angeles Airport(LAX) Jeep Compass Rental
  US$56.00/day
- Hertz Los Angeles Airport(LAX) Ford Edge Rental
  US$56.00/day
- Hertz Los Angeles Airport(LAX) Nissan Versa Rental
  US$61.00/day
- Hertz Los Angeles Airport(LAX) Ford Escape Rental
  US$62.00/day
- Hertz Los Angeles Airport(LAX) Toyota RAV4 Rental
  US$62.00/day
- Hertz Los Angeles Airport(LAX) Jeep Patriot Rental
  US$62.00/day
- Hertz Los Angeles Airport(LAX) Nissan Altima Rental
  US$63.00/day
- Hertz Los Angeles Airport(LAX) Kia K4 Rental
  US$64.00/day
- Hertz Los Angeles Airport(LAX) Nissan Rogue Rental
  US$64.00/day
- Hertz Los Angeles Airport(LAX) Kia Niro Rental
  US$69.00/day
- Hertz Los Angeles Airport(LAX) Jeep Wrangler Rental
  US$82.00/day
- Hertz Los Angeles Airport(LAX) Infiniti QX30 Rental
  US$85.00/day
- Hertz Los Angeles Airport(LAX) Infiniti Q50 Rental
  US$92.00/day
- Hertz Los Angeles Airport(LAX) Chrysler Pacifica Rental
  US$100.00/day
- Hertz Los Angeles Airport(LAX) Gmc Yukon Rental
  US$109.00/day
- Hertz Los Angeles Airport(LAX) Chevrolet Suburban Rental
  US$120.00/day

Hertz - Los Angeles Airport Information, Car Rental Instructions & Policies

Address

5251 W 98th St, Los Angeles, CA 90045, USA

Telephone

+13105685100

Pick-up Instructions

Coming out from the airport arrival hall, you can obviously see the purple-red sign of "rental car shuttles", where is the bus stop for various car rental companies. It takes about 5 minutes to the car rental counter by shuttle bus (for every 10 minutes). Friendly Reminder: Starting October 29th, due to construction at Los Angeles International Airport, all customer pick-ups and drop-offs will take place at the airport arrivals level.

Drop-off Instructions

Friendly Reminder: Starting October 29th, due to construction at Los Angeles International Airport, please allow at least 2 hours for returning your vehicle to account for increased traffic congestion compared to usual. Return Location: Hertz, 9000 Airport Blvd, Los Angeles, CA 90045 Google map link: https://maps.app.goo.gl/1XTnNB7prhpjf71M7

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59	00:00 -23:59

Security Deposit

Deposits are depending on which car type your rental car falls into, and can be paid credit cards and debit cards

Representative Car Models	Deposit Amount (approx.)	Business Days Required for Refund
Applicable to all car types, incl. Compact, SUV, Economy, Mini and more. Pack up ^	100% of the rental car rate plus USD 200	30-60
Kia Rio Hb Chevrolet Spark Compact Or Larger Volkswagen Taigo Kia Soluto Subaru Legacy Or Similar Opel Grandland Polestar 2 Mercedes Benz Gle 4matic-4wd Manager Special Ev Volkswagen Vento Volkswagen Virtus Toyota Camry Hybrid Hyundai Tucson Tesla Model 3 Standard Range Toyota Camry Show more > Kia Rio Hb Chevrolet Spark Compact Or Larger Volkswagen Taigo Kia Soluto Subaru Legacy Or Similar Opel Grandland Polestar 2 Mercedes Benz Gle 4matic-4wd Manager Special Ev Volkswagen Vento Volkswagen Virtus Toyota Camry Hybrid Hyundai Tucson Tesla Model 3 Standard Range Toyota Camry Nissan Sentra Ford Taurus Audi A4 Avant Volvo S60 Hybrid Ford Mustang Convertible Toyota Tacoma Ford F 150 Ram 2500 Big Horn Chevrolet Silverado Ev Pack up ^	USD 200	30-60
Kia Rio Hb Chevrolet Spark Compact Or Larger Volkswagen Taigo Kia Soluto Subaru Legacy Or Similar Opel Grandland Polestar 2 Mercedes Benz Gle 4matic-4wd Manager Special Ev Volkswagen Vento Volkswagen Virtus Toyota Camry Hybrid Hyundai Tucson Tesla Model 3 Standard Range Toyota Camry Show more > Kia Rio Hb Chevrolet Spark Compact Or Larger Volkswagen Taigo Kia Soluto Subaru Legacy Or Similar Opel Grandland Polestar 2 Mercedes Benz Gle 4matic-4wd Manager Special Ev Volkswagen Vento Volkswagen Virtus Toyota Camry Hybrid Hyundai Tucson Tesla Model 3 Standard Range Toyota Camry Nissan Sentra Ford Taurus Audi A4 Avant Volvo S60 Hybrid Ford Mustang Convertible Toyota Rav4 Or Similar Buick Encore Toyota Rav4 Hybrid Ford Transit Genesis G70 Or Similar Skoda Kodiaq Toyota Avanza Xle Cvt Toyota Proace Verso Pack up ^	USD 500	30-60
Toyota Rav4 Or Similar Buick Encore Toyota Rav4 Hybrid Pack up ^	USD 300	30-60
Kia Niro Ev Tesla Model Y Toyota Fortuner Ford Edge Subaru Solterra Ev Kia Ev6 Volkswagen T-cross Opel Crossland Jeep Wrangler 2 4 Dr Volvo Xc90 Hybrid Pack up ^	USD 400	30-60
Toyota Highlander Chevrolet Tahoe Description Not Available Pack up ^	USD 750	30-60
B5 Audi Rs3 Sportback Genesis G70 Mercedes E-class Shelby Gt H Fastback Ford Mustang Convertible Ford Mustang Convertible, Ford Mustang Gt Premium Pack up ^	USD 850	30-60
Mercedes Eqa Amg Line Premium Volvo Xc60 Hybrid Prestige Land Rover Defender Ford Explorer-4wd Jeep Grand Wagoneer Mercedes Gls 450 Hybrid Mercedes Gle Prestige Volvo Xc60 Description Not Available Volvo Xc40 Hybrid Prestige Mitsubishi Eclipse Cross Pack up ^	USD 900	30-60

Accepted Cards

Credit cards in the main driver's name from the following issuers are accepted: UnionPay, Visa, Master, DinersClub, JCB, Discover, AMEX

Discover is not accepted.

Car rental with debit cards is also accepted and listed as below: Visa, Master, Debit Mastercard, Discover, Visa Debit

DinersClub,JCB,AMEX,UnionPay,Visa Electron,Maestro are not accepted.

E-voucher

Accepted on mobile, a printout is not required.

Age requirements

20 - 80 years old

Young Driver Fee applies at 20 - 24 years old with charge of USD 25 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

Original Driver's License in Latin/Roman Alphabet

Original Driver's Licenses printed in Latin/Roman alphabet (such as English, French, German, Italian, Spanish, etc.) are acceptable for car rental without the need for an International Driving Permit (IDP). Driver's licenses printed in a non-Roman alphabet (such as Arabic, Chinese, Japanese, Cyrillic, etc.) must be accompanied by an International Driving Permit.

Original South Korea Driving License (English version)

An English translation must be provided on the back of the driver's license.

For local renters, you need to bring:

Full driver's license issued in United States

Additional Extras

To be updated

Cross Border

Conditional:

Depending on which countries to bring the rental cars to, policies differ:
Canada

You can cross the border to Canada without a charge. You must have a valid license and rental record. Rentals from this city do not require presentation of Liability Protection Letters, Certificates or Stickers at Customs for driving into Canada. Canadian law does require that everyone entering the country have a passport, so everyone in the vehicle must have the proper identification.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess:

USD 0

Third Party Liability Insurance Excess:

USD 0

Fuel Policy (what does it mean)

Free Tank

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

2.1 mi from Los Angeles Airport

21.6 mi from Whiteman Airport

Railway Stations

8.8 mi from Wilshire Normandie (LACMTA Station)

9.1 mi from Wilshire / Western (LACMTA Station)

9.3 mi from Westlake / MacArthur Park (LACMTA Station)

Hotels

0.3 mi from The Westin Los Angeles Airport

0.6 mi from Hilton Los Angeles Airport

0.9 mi from Crowne Plaza Los Angeles - International Airport

Other Landmarks

2.2 mi from Hollywood Park Casino & Racetrack

9.7 mi from Paramount Studios

10.8 mi from Hollywood And Vine

CHECK RATES

Map view of Hertz Store Location

coordinates: 33.95003422176 -118.37345671345

Location Images

Hertz-Los Angeles Airport-1445-feeder_bus

Guest Reviews

Total points： 8.2 / 10 Very good

Vehicle condition: 0.3
Vehicle cleanliness: 0.3
Spaciousness: 0.3
Counter staff: 0.3
Pick-up location: 0.3
Drop-off location: 0.3
Pick-up time: 0-10 mins
Drop-off time: 0-10 mins

M.Dickson
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, April 25, 2018
Like: Picking up the vehicle was very easy and everything was explained to us step by step, we were offered different options but with out a hard sell and they weren’t pushed when we said no.
Dislike: Although we were extremely happy with the pick up we had it was a shame we didn’t get the one we booked.
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F.TOMA
Los Angeles
10 /10 Excellent
Reviewed: Sunday, July 1, 2018
Like: The car; the travel card
Dislike: Nothing
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LG
Los Angeles
8.2 /10 Very good
Reviewed: Wednesday, August 15, 2018
Like: I liked being able to rent a Jeep Wrangler.
Dislike: Took way too long to pickup car.
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Mike M
Los Angeles
9.2 /10 Excellent
Reviewed: Monday, August 20, 2018
Like: All was great!
Dislike: Nothing
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M.Koob
Los Angeles
8.4 /10 Very good
Reviewed: Tuesday, September 11, 2018
Like: fast service
Dislike: car was a bit beat but still got the job done
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N.ALMADHI
Los Angeles
10 /10 Excellent
Reviewed: Saturday, September 15, 2018
Like: Help and friends
Dislike: The booking was a long vehicle , unfortunately I was given a small typ !! Not enough for my pages
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E.K.
Los Angeles
8.7 /10 Very good
Reviewed: Sunday, February 17, 2019
Car reserved shouldn't take 30 min to arrive after starting paperwork when they know which car needs to brought up
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S.Duncan
Los Angeles
3.7 /10 Poor
Reviewed: Saturday, June 1, 2019
Car (camaro) has mechanical issues (steering/wheel alignment issues and was overdue for service by 5,000miles) meaning it was dangerous when driving on motorways above 60mph. Swapped the car at Las Vegas the next day. No customer service. Didn’t have a replacement so had to go with a four door even though we had especially booked an American muscle car for our honeymoon. Very disappointed with hertz and wouldn’t bother booking a car with them again given lack of customer service. Had a much better and smoother experience with Dollar.
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M.Shipley
Los Angeles
8.7 /10 Very good
Reviewed: Thursday, June 6, 2019
The member of staff called ‘Atem’ was absolutely fantastic. He sorted us out with evrything we needed and can’t recommend him enough. Top man!
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Anonymous
Los Angeles
9 /10 Excellent
Reviewed: Thursday, June 27, 2019
The car requested was not available. After a lot of discussion with managers, we were eventually given a cabriolet as originally requested which was good. Then halfway through our hire, the front wheel tyres required replacing. Hertz were very good in authorisation of this but we had to go a hundred mikes out of our way and a different route as originally planned to get new tyres put on. The car should have had new tyres from the beginning. I felt that our safety had been compromised
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S.Al-Saraf
Los Angeles
6.3 /10 Average
Reviewed: Wednesday, July 3, 2019
I was pushed hard to take extra insurane that I did not need and they got me to pay for a full tank more money that I pay at pumbing stations in LA.
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Anonymous
Los Angeles
10 /10 Excellent
Reviewed: Sunday, August 11, 2019
Excellent from start to finish
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Paul
Los Angeles
8.3 /10 Very good
Reviewed: Sunday, August 25, 2019
The car was very dirty - not happy with its condition! We arrived at LAX late at night and the inside of the windscreen was filthy which made driving very dangerous. Reported it to the staff at pick up and drop off but no one seemed to care.
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A.Jaber
Los Angeles
7.7 /10 Good
Reviewed: Wednesday, August 5, 2020
I dropped the car off 35 minutes late and was charged 44 dollars for an extra day... how bitter this feeling is indeed... i had dropped the car off to rent another smaller one for one month.. after this charge with never ever use Hertz again and plan to be vocal about it
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Anonymous
Los Angeles
9.7 /10 Excellent
Reviewed: Thursday, August 4, 2022
Hertz is one of the more reliable choices at LAX. The shuttles are frequent and the rental process is pretty straightforward. Lines can be long, but I think this is common now at all rental agencies.
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Anonymous
Los Angeles
8.7 /10 Very good
Reviewed: Thursday, February 16, 2023
Car wheel alignment was waaaay off. When we drove, it felt like the wheels were going to fall off. Unfortunately we were too far away to get the car replaced so had to deal with it.
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Dora Edgeworth
Los Angeles
8 /10 Very good
Reviewed: Friday, August 26, 2016
As expected from the top brand, the parking lot is huge. However, not sure why other brands' shuttle buses came several times, but Hertz's hadn't arrived yet. Returning the car was convenient, with staff right there waiting.
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Beacher Leigh
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 9, 2016
Quite satisfactory
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Ellis Abbot(t)
Los Angeles
2 /10 Poor
Reviewed: Tuesday, July 5, 2016
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Cathy Whit
Los Angeles
6 /10 Average
Reviewed: Monday, April 4, 2016
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Angela Felton
Los Angeles
6 /10 Average
Reviewed: Tuesday, August 23, 2016
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Caesar Dunlop
Los Angeles
10 /10 Excellent
Reviewed: Friday, June 24, 2016
Hertz is a big company with many locations and cars, and the cars are very new. The Los Angeles airport branch is very close to the airport, making pick-up and drop-off very convenient. Our flight was delayed by several hours, and we were worried they wouldn’t hold our reserved car. We arrived at 2 AM, and the staff was very accommodating, and we got the model we reserved. We rented a GMC YUKON XL because we had 4 adults and 2 kids. The car was new, in great condition, and very comfortable for the 5600+ kilometers we drove. The price was reasonable, just over 10,000 RMB for 17 days, and fuel cost was lower than expected, only 400 USD. We will use QEEQ again and will choose Hertz first.
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Arthur Norton
Los Angeles
6 /10 Average
Reviewed: Wednesday, August 3, 2016
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Basil Steinbeck
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, August 3, 2016
Pick-up and drop-off were handled quickly.
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Lynn Partridge
Los Angeles
10 /10 Excellent
Reviewed: Thursday, May 19, 2016
Excellent and very convenient
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Hugo Bridges
Los Angeles
6 /10 Average
Reviewed: Monday, August 3, 2015
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Pandora Harte
Los Angeles
4 /10 Average
Reviewed: Friday, July 31, 2015
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Muriel Aldington
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, June 3, 2015
Hertz is truly a big company; the entire process was very organized and user-friendly. The vehicle provided was in excellent condition. When we picked up the car, we noticed some scratches on the wheel. After showing photos to the service desk, they said it was fine. Upon returning the car, they simply checked the odometer and fuel level and completed the inspection. They had held a $200 deposit when we picked up the car, which was promptly refunded to our card after the inspection. It was really fast.
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John Bellamy
Los Angeles
4 /10 Average
Reviewed: Wednesday, April 8, 2015
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Angelo Woolf
Los Angeles
6 /10 Average
Reviewed: Saturday, December 6, 2014
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Wayne Raymond
Los Angeles
10 /10 Excellent
Reviewed: Monday, October 13, 2014
The company is large and excellent.
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Ella Baldwin
Los Angeles
10 /10 Excellent
Reviewed: Monday, October 13, 2014
The company is large and great.
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Dwight Bauer
Los Angeles
8 /10 Very good
Reviewed: Monday, May 19, 2014
In the end, they provided a car that met my requirements!
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Mamie Jonah
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, June 10, 2014
Great service
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Cynthia Clemens
Los Angeles
10 /10 Excellent
Reviewed: Saturday, June 28, 2014
Very satisfied
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Cedric Flynn
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 5, 2014
Excellent service. Since it was my first time driving on a toll highway and I didn't know how to pay, a Hertz employee was very helpful and called to pay the toll for me when I returned the car. I'm truly grateful; they saved me a lot of money. For future visitors driving in the U.S., if you don't want to take the highway, set the GPS to avoid highways. If you're okay with highways, remember that at toll booths, you have to exit the main line to pay and then merge back in.
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Lynn Partridge
Los Angeles
2 /10 Poor
Reviewed: Tuesday, January 29, 2019
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Yvette Haydn
Los Angeles
10 /10 Excellent
Reviewed: Friday, February 8, 2019
Convenient and fast
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Tyrone Tobias
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, February 19, 2019
The Los Angeles LAX location has VIP and regular areas. This was my first time renting from Hertz, and I was in the regular area. I was assisted by an older Caucasian man, which is unusual as most companies have South Asian individuals in customer service roles. The man was chatty and checked my insurance situation, then told me I didn't need to buy any additional insurance. I asked if I needed to wash the car before returning it, and he said 'just leave it dirty.' The car got quite dirty inside and out, and despite washing it twice, I couldn't get it completely clean. They didn't charge me for it afterwards. I was in a hurry to catch my flight when returning the car and miscalculated the fuel amount—it was just at the Full line. I felt a bit embarrassed, but they didn't charge me extra for that either. I would consider using Hertz again in the future.
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Eleanore Ferguson
Los Angeles
4 /10 Average
Reviewed: Tuesday, February 26, 2019
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Julie Maltz
Los Angeles
8 /10 Very good
Reviewed: Friday, March 1, 2019
Overall it was okay. It might have been due to our limited English proficiency, but we didn't hear the rental company mention anything about changing cars, so we were a bit confused when picking up the car.
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Michael Marner
Los Angeles
6 /10 Average
Reviewed: Tuesday, October 25, 2016
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Antonia Susanna
Los Angeles
2 /10 Poor
Reviewed: Saturday, January 28, 2017
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Rory Kit
Los Angeles
2 /10 Poor
Reviewed: Thursday, October 19, 2017
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Dana Haywood
Los Angeles
2 /10 Poor
Reviewed: Friday, October 20, 2017
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Bert Holt
Los Angeles
10 /10 Excellent
Reviewed: Friday, October 20, 2017
Wide selection of new cars. However, both times they insisted on recommending I purchase a full tank of gas and roadside assistance. It's fine if it’s suitable, but even after I said no a couple of times, they still suggested it. Haha, not sure if it's really necessary.
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Tobey Dorothy
Los Angeles
6 /10 Average
Reviewed: Sunday, October 30, 2016
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Alva Arabella
Los Angeles
2 /10 Poor
Reviewed: Tuesday, January 31, 2017
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Paul Jerome
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, March 12, 2019
Quick deposit refund, excellent service
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Antony Rossetti
Los Angeles
6 /10 Average
Reviewed: Friday, November 11, 2016
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Aurora Rhodes
Los Angeles
10 /10 Excellent
Reviewed: Sunday, November 13, 2016
Clean
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Tracy Mary
Los Angeles
10 /10 Excellent
Reviewed: Thursday, November 23, 2017
Both renting and returning the car were very easy. The shuttle bus was convenient. I left my cigarette lighter USB adapter in the car when returning it, but the staff reminded me and returned it to me.
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Marjorie Nelly
Los Angeles
2 /10 Poor
Reviewed: Friday, November 24, 2017
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Paul Jerome
Los Angeles
10 /10 Excellent
Reviewed: Monday, February 6, 2017
The staff were very nice, but the process was a bit slow and they kept trying to sell insurance.
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Dempsey Aled(k)
Los Angeles
2 /10 Poor
Reviewed: Friday, November 18, 2016
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Rudolf Sophia
Los Angeles
10 /10 Excellent
Reviewed: Monday, February 26, 2018
Very good.
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Abigail Harrod
Los Angeles
6 /10 Average
Reviewed: Wednesday, February 8, 2017
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Laura Larkin
Los Angeles
10 /10 Excellent
Reviewed: Thursday, November 24, 2016
There is a dedicated shuttle from Los Angeles Airport to the rental office. The cars are relatively new and perform well. Overall, the experience was great. There was an attempt to sell additional insurance, but I declined.
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Cathy Dobbin
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, July 25, 2017
Even though I picked up the car at 2 a.m., the staff was still very enthusiastic and friendly.
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Christopher Alsop(p)
Los Angeles
2 /10 Poor
Reviewed: Saturday, October 1, 2016
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Lucien Belle
Los Angeles
8 /10 Very good
Reviewed: Thursday, July 27, 2017
Returning the car was extremely convenient and quick.
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Penny Senior
Los Angeles
10 /10 Excellent
Reviewed: Friday, February 10, 2017
There were a lot of people in line, but the process was quite efficient and the service attitude was very good. I booked an extra day initially but wanted to return the car a day early. The Hertz staff said they wouldn't charge extra and allowed early return, which I found very flexible. The parking lot is huge, and the car condition is excellent.
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Ivan Keppel
Los Angeles
10 /10 Excellent
Reviewed: Monday, July 31, 2017
Returning the car was unbelievably easy. Park the car, and within 5 seconds someone comes to assist. They check the mileage and fuel gauge, and then you're done! When renting, they offer various upgrades like advanced models, fuel purchase options, and extra insurance. Just decline them all.
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Jerome Stephen
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, August 1, 2017
Overall good experience
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Jonathan Sawyer
Los Angeles
8 /10 Very good
Reviewed: Thursday, August 3, 2017
Overall good, but the renewal price is a bit higher than the original booking.
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Jenny Carrie
Los Angeles
6 /10 Average
Reviewed: Tuesday, February 14, 2017
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Bertram Toynbee
Los Angeles
10 /10 Excellent
Reviewed: Thursday, February 16, 2017
The international reputation of this well-known chain brand is trustworthy.
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Lindsay Smollett
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, December 14, 2016
Service is fast and straightforward.
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Dana Haywood
Los Angeles
10 /10 Excellent
Reviewed: Friday, December 16, 2016
As expected from a major company, the service was excellent, the store was large, and they had many car models. Both renting and returning the car were very quick.
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Bishop Franklin
Los Angeles
10 /10 Excellent
Reviewed: Monday, February 20, 2017
The car provided was significantly different from the one I booked!
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Devin Gunther
Los Angeles
2 /10 Poor
Reviewed: Monday, December 19, 2016
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Bruce Hood
Los Angeles
8 /10 Very good
Reviewed: Saturday, February 25, 2017
When picking up the car around 8 PM, there weren't many staff members, so the waiting time was a bit long.
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Lucy Sweet
Los Angeles
10 /10 Excellent
Reviewed: Saturday, March 3, 2018
The service was excellent, and the staff provided thorough explanations.
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Eartha Malthus
Los Angeles
10 /10 Excellent
Reviewed: Sunday, August 27, 2017
Very convenient and smooth
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Otto Bach
Los Angeles
10 /10 Excellent
Reviewed: Sunday, August 27, 2017
Both pickup and drop-off were very quick. We delayed the car pickup by two hours and correspondingly extended the drop-off, and there were no extra charges. After clarifying the unclear fees, we were not forced to buy insurance. Very professional. When inquiring about a children's booster seat, the customer service was very patient in telling us where to buy one. Great service.
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Abigail Harrod
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, August 29, 2017
Very good
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Bernie Faraday
Los Angeles
6 /10 Average
Reviewed: Tuesday, August 29, 2017
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Norma Gibbon
Los Angeles
2 /10 Poor
Reviewed: Thursday, March 23, 2017
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Omar Hazlitt
Los Angeles
10 /10 Excellent
Reviewed: Friday, September 1, 2017
The airport shuttle goes directly to the car rental store, which takes about five minutes. The shuttle driver was very friendly. Upon arrival at the car rental company, there were staff members to guide me, and they were very enthusiastic. There was a line for processing the paperwork, but it didn't take long. The service staff were surprised to see that I was returning the car in Chicago. I told them I was going to drive Route 66. I had booked a Nissan Quest but waited for a long time, so they ended up giving me a Dodge, which I was very happy with. It made me feel more secure for my long trip. The car was almost new, having only driven over 2,000 miles. The fuel tank capacity was also high, more than a Toyota Sienna. While a full tank on a Sienna shows around 300 miles, the Dodge can reach up to 500 miles, which is reassuring when driving long distances without frequent gas stations. Of course, there are plenty of gas stations on Route 66. For Highway 1, I would recommend a vehicle with a large fuel tank. After confirming the vehicle, take the slip, find your assigned parking space number, and then just drive off.
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Murphy Bernard
Los Angeles
8 /10 Very good
Reviewed: Wednesday, January 4, 2017
Unexplained additional charges
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Ursula Landon
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, April 4, 2017
Very good, both picking up and returning the car were very convenient. It's a big company.
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Helen Emerson
Los Angeles
2 /10 Poor
Reviewed: Sunday, September 10, 2017
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Scott Tate
Los Angeles
4 /10 Average
Reviewed: Wednesday, January 11, 2017
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Orville Trevelyan
Los Angeles
2 /10 Poor
Reviewed: Friday, September 15, 2017
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Wendell Nehemiah
Los Angeles
10 /10 Excellent
Reviewed: Saturday, September 16, 2017
Just a bit expensive...
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Laurel Ellis
Los Angeles
8 /10 Very good
Reviewed: Saturday, September 16, 2017
The car is relatively new, only 3800 miles driven
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Queena Symons
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, September 19, 2017
Hertz is quite good. The rental process is convenient, car exchange is fast, and the vehicles are relatively new.
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Louise Rosalind
Los Angeles
10 /10 Excellent
Reviewed: Friday, September 22, 2017
A very pleasant car rental experience. As soon as you exit Los Angeles airport, you can take their free shuttle to the rental office. The cars are nice, and even the same models seem better equipped than those in China. When returning the car in Las Vegas, I didn't know and thought returns could be made in the city, so I took many unnecessary detours and wasted a lot of time. Reminding everyone to handle car returns at the airport in Las Vegas.
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Jeffrey Carnegie
Los Angeles
2 /10 Poor
Reviewed: Thursday, October 20, 2016
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Keith Wyld(e)
Los Angeles
10 /10 Excellent
Reviewed: Friday, October 21, 2016
In a diverse country like the U.S., Hertz should employ staff from different countries to address language barriers for international travelers. Initially rented a convertible sports car, but found it cramped and exchanged it for an SUV at the store without any extra charge and with a full tank of gas.
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Regina Green
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, February 21, 2018
Convenient and fast, no forced insurance. The only drawback was that we didn't get the car we ordered; instead, we got a Buick Encore, which is smaller and had 7,000 miles on it.
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Don Emmie
Los Angeles
8 /10 Very good
Reviewed: Thursday, September 19, 2019
There was actually no service
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Gill Christ
Los Angeles
8 /10 Very good
Reviewed: Tuesday, April 9, 2019
The process is very simple, you can get going in 10 minutes.
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Sharon Walker
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, March 13, 2019
The service was fast, and there were no unexpected fees. We bought the $1 million third-party insurance, which is the second most comprehensive coverage.
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Byron Bertie
Los Angeles
10 /10 Excellent
Reviewed: Sunday, October 7, 2018
I visited during China's National Day holiday. Contrary to some reviews, there weren't long lines for car pickup at night, probably because it wasn't a holiday in the U.S. I had prepaid, and the friendly receptionist, an enthusiastic African American woman, didn't aggressively upsell additional insurance. I was pleased with the service. I chose a Nissan Sentra, which had only a little over 3,000 miles on it. It looked pretty new.
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Cash Stevenson
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, April 10, 2019
Satisfied!
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Albert Irving
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, April 10, 2019
Not bad
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Bill Graham
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, January 8, 2019
Hertz is a well-established rental company with a large store and many staff members, though there are also many customers. Even though we had to wait in line, the staff was very friendly. Overall, highly satisfied.
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Steward Jenkin(s)
Los Angeles
6 /10 Average
Reviewed: Thursday, April 11, 2019
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Channing Dick
Los Angeles
8 /10 Very good
Reviewed: Sunday, December 17, 2023
Satisfied
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Agnes Powell
Los Angeles
2 /10 Poor
Reviewed: Tuesday, October 9, 2018
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Gustave Gold
Los Angeles
2 /10 Poor
Reviewed: Thursday, February 14, 2019
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Rex Hearst
Los Angeles
8 /10 Very good
Reviewed: Wednesday, October 10, 2018
There are many shuttle buses and it's close to the airport. No need to queue, just pick up the order on arrival. However, the order printed on-site only had basic insurance, despite having purchased comprehensive insurance on QEEQ! Then they asked if I wanted to add insurance! I carefully checked the QEEQ order and decided to ignore the on-site order. Didn't add any insurance. Additionally, QEEQ allows adding additional drivers for free. On-site, they informed us that the main driver's insurance only covers the spouse. The third driver was my dad, and they said it couldn't cover him. They asked if I wanted to extend the insurance to cover the third person. After some consideration, I decided not to.
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Cecil Cronin
Los Angeles
8 /10 Very good
Reviewed: Thursday, February 14, 2019
The staff were very friendly
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Vito Clare
Los Angeles
4 /10 Average
Reviewed: Monday, March 26, 2018
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Lorraine Lewis
Los Angeles
8 /10 Very good
Reviewed: Thursday, August 16, 2018
Quick service.
It was too late to check the vehicle when renting, and upon return, I found the left rear light was broken. I was in a hurry to catch a flight, so I only wrote a note. Not sure how the rental company will determine responsibility! Always inspect the car's condition when picking it up!
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Rory Walpole
Los Angeles
10 /10 Excellent
Reviewed: Thursday, October 11, 2018
Not crowded, but everyone speaks English
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Irma Houston
Los Angeles
8 /10 Very good
Reviewed: Friday, May 3, 2019
Issues with the car were resolved.
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Steven Bush
Los Angeles
4 /10 Average
Reviewed: Sunday, October 14, 2018
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Christ Austen
Los Angeles
8 /10 Very good
Reviewed: Tuesday, August 21, 2018
Very fast! Got the car in fifteen minutes.
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Griselda Eddie
Los Angeles
2 /10 Poor
Reviewed: Tuesday, April 3, 2018
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Eleanore Ferguson
Los Angeles
2 /10 Poor
Reviewed: Thursday, April 5, 2018
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Iris Gallup
Los Angeles
6 /10 Average
Reviewed: Tuesday, February 19, 2019
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Aaron Ricardo
Los Angeles
2 /10 Poor
Reviewed: Monday, May 14, 2018
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Joan Hardy
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, April 17, 2019
Overly enthusiastic... The pickup time was faster than other car rentals I've experienced before. However, they strongly pushed for additional insurance, even though we had already purchased full coverage.
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Tiffany Carl
Los Angeles
8 /10 Very good
Reviewed: Saturday, October 20, 2018
It's okay
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Toby Ellen
Los Angeles
10 /10 Excellent
Reviewed: Thursday, April 18, 2019
Not bad. I bought comprehensive insurance online myself, so there was no need to overly recommend additional insurance.
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Zachary Congreve
Los Angeles
2 /10 Poor
Reviewed: Monday, June 25, 2018
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Marina Pitman
Los Angeles
8 /10 Very good
Reviewed: Friday, October 26, 2018
More convenient than booking directly at the store
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Guy Haywood
Los Angeles
6 /10 Average
Reviewed: Saturday, March 30, 2019
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Isabel Grace
Los Angeles
8 /10 Very good
Reviewed: Thursday, August 30, 2018
Satisfied
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Omar Hazlitt
Los Angeles
10 /10 Excellent
Reviewed: Monday, April 22, 2019
Pickup and drop-off were very convenient. I bought full insurance through QEEQ, and the rental company didn't push any additional insurance. They were very polite and processed everything quickly.
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York Murray
Los Angeles
10 /10 Excellent
Reviewed: Monday, April 22, 2019
Very nice, we met an unconventional rental manager who processed our rental right in the parking lot. It took only five minutes from arrival to getting the car, saving us from waiting in line at the store.
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Ian Zacharias
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, February 26, 2019
No need to queue. The service attitude is very good.
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Elvis Lee
Los Angeles
10 /10 Excellent
Reviewed: Thursday, November 8, 2018
Good
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John Bellamy
Los Angeles
8 /10 Very good
Reviewed: Sunday, November 11, 2018
The handling was not particularly efficient. Average. I didn't receive the car keys and had to wait. I waited and waited, but no one came. When I went back, it turned out the keys had been ready for a while, but no one informed me.
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Faithe Peggy
Los Angeles
10 /10 Excellent
Reviewed: Sunday, November 11, 2018
The customer service was excellent. Our car got broken into midway, and Hertz arranged a tow truck and Uber to their local branch in the middle of the night for us to get a new car.
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Sidney Zimmerman
Los Angeles
2 /10 Poor
Reviewed: Sunday, May 27, 2018
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Vivien Pritt
Los Angeles
8 /10 Very good
Reviewed: Wednesday, April 3, 2019
The process was smooth, took about five minutes.
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Osborn Nico(l)
Los Angeles
4 /10 Average
Reviewed: Wednesday, April 18, 2018
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Laura Joule
Los Angeles
4 /10 Average
Reviewed: Sunday, September 9, 2018
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Xenia Browne
Los Angeles
10 /10 Excellent
Reviewed: Thursday, April 4, 2019
The shuttle from the terminal to the car rental company is very convenient, the staff are very friendly, and the car is in great condition. I will use Hertz again next time.
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Afra Nichol(s)
Los Angeles
10 /10 Excellent
Reviewed: Saturday, March 2, 2019
Efficient
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Dinah Faulkner
Los Angeles
6 /10 Average
Reviewed: Friday, September 14, 2018
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Nicholas Yule
Los Angeles
10 /10 Excellent
Reviewed: Sunday, February 10, 2019
Very good
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Jay Maud
Los Angeles
10 /10 Excellent
Reviewed: Sunday, November 25, 2018
Quick pickup, clear signage within the premises
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Julian Kennedy
Los Angeles
6 /10 Average
Reviewed: Wednesday, May 15, 2019
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Stanley Dillon
Los Angeles
10 /10 Excellent
Reviewed: Sunday, February 10, 2019
The shuttle service to and from the terminal was quick and convenient for pick-up and drop-off.
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Hogan Vogt
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, May 15, 2019
A big company is indeed more reliable.
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Jo Carey
Los Angeles
8 /10 Very good
Reviewed: Saturday, April 27, 2019
We initially went to the wrong place and ended up inside a building (QEEQ's instructions were to find staff directly outside to pick up the car). During registration, the staff inside first told us they didn't have the model we booked and asked us to pay extra for an upgrade, then tried to sell us various insurance policies.
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Jim Blake
Los Angeles
10 /10 Excellent
Reviewed: Sunday, April 28, 2019
Great service, quick pick-up and drop-off. Would recommend.
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Lilith Cissie
Los Angeles
2 /10 Poor
Reviewed: Tuesday, July 24, 2018
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Nina Patrick
Los Angeles
6 /10 Average
Reviewed: Thursday, May 16, 2019
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Abel Pulitzer
Los Angeles
8 /10 Very good
Reviewed: Sunday, September 23, 2018
The service was quite attentive, but they did suggest changing the car model, which I understand was for marketing purposes.
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Ivy Eliot
Los Angeles
2 /10 Poor
Reviewed: Thursday, May 16, 2019
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Polly Spenser
Los Angeles
4 /10 Average
Reviewed: Thursday, May 16, 2019
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Albert Irving
Los Angeles
4 /10 Average
Reviewed: Sunday, July 16, 2023
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Reginald Thoreau
Los Angeles
8 /10 Very good
Reviewed: Sunday, July 9, 2023
It's okay
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Erin Cissie
Los Angeles
10 /10 Excellent
Reviewed: Sunday, September 30, 2018
Before the trip, I was really worried despite extensive research, but picking up the car was super easy! I originally reserved a Nissan Amanda, but ended up getting a Chevrolet Suburban, just like the ones in TV shows with FBI agents. It had a powerful 6.2L V8 engine! Amazing! Hertz really does live up to its reputation!
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Andrea Conrad
Los Angeles
8 /10 Very good
Reviewed: Monday, October 1, 2018
MINA's enthusiastic reception made us very satisfied.
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Egbert Eve
Los Angeles
2 /10 Poor
Reviewed: Thursday, June 22, 2023
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Rosemary Godwin
Los Angeles
8 /10 Very good
Reviewed: Friday, June 16, 2023
The staff were very helpful. They did try to upsell, but respected it when I declined and were still polite.
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Lynn Surrey
Los Angeles
10 /10 Excellent
Reviewed: Thursday, May 25, 2023
Hertz offers great value for money. Thumbs up!
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Rory Walpole
Los Angeles
2 /10 Poor
Reviewed: Friday, April 21, 2023
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Toby Ellen
Los Angeles
10 /10 Excellent
Reviewed: Saturday, February 11, 2023
Very satisfied. It was my first time renting a car in the US. The process was simple, the car was clean, and the service was excellent. If you are staying for a long time, renting a car is the most economical and convenient option!
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Ken Raman
Los Angeles
2 /10 Poor
Reviewed: Wednesday, February 1, 2023
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Perry Lytton
Los Angeles
6 /10 Average
Reviewed: Tuesday, December 6, 2022
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Cherry Zephaniah
Los Angeles
6 /10 Average
Reviewed: Saturday, August 6, 2022
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Madeline Surrey
Los Angeles
6 /10 Average
Reviewed: Tuesday, March 29, 2022
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Mona Lou(ie)
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, August 26, 2020
Satisfied
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Julian Holt
Los Angeles
10 /10 Excellent
Reviewed: Monday, February 10, 2020
There weren't many people in line. Initially, they wanted to upgrade my car, but the price increased by 20%, so I reverted to my original booking. They asked if I wanted extra insurance. After I declined, they didn't push further and quickly processed the paperwork for the car. Overall, the service was pretty good.
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Lee Doyle
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, February 4, 2020
Proactively helped solve the credit card issue by accepting cash instead.
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Zachary Congreve
Los Angeles
6 /10 Average
Reviewed: Monday, February 3, 2020
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Sophia Cook(e)
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, January 29, 2020
First time using international car rental, Hertz's service was excellent and very satisfying.
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Vito Clare
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, December 25, 2019
The service was great. There were quite a few people, and they did try to sell insurance a bit, but after declining, they didn't push further.
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Hubery Silas
Los Angeles
10 /10 Excellent
Reviewed: Friday, December 6, 2019
Highly efficient
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Kerwin Alice
Los Angeles
10 /10 Excellent
Reviewed: Monday, December 2, 2019
Very fast
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Omar Eipstein
Los Angeles
10 /10 Excellent
Reviewed: Friday, November 29, 2019
Quite satisfied
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Chad Kipling
Los Angeles
6 /10 Average
Reviewed: Tuesday, November 19, 2019
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Erin Cissie
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, November 5, 2019
Happened to encounter good sales service
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Francis Lincoln
Los Angeles
10 /10 Excellent
Reviewed: Saturday, November 2, 2019
Prompt
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Clare Catharine
Los Angeles
2 /10 Poor
Reviewed: Saturday, October 19, 2019
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Kim Bennett
Los Angeles
2 /10 Poor
Reviewed: Tuesday, October 15, 2019
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Belle Lynch
Los Angeles
8 /10 Very good
Reviewed: Monday, October 14, 2019
The counter staff was a bit slow and sometimes chatted with the customers in front, but overall it was okay. Maybe it's just that Americans are more enthusiastic and can't help but start chatting?
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Fitch Euphemia
Los Angeles
4 /10 Average
Reviewed: Monday, October 14, 2019
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Linda Nancy
Los Angeles
4 /10 Average
Reviewed: Monday, October 14, 2019
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Godfery Wheatley
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, October 9, 2019
Great service, no insurance upselling, just routine inquiries
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Harlan Law
Los Angeles
10 /10 Excellent
Reviewed: Sunday, July 14, 2019
Large company, excellent service!
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Jo Bessie
Los Angeles
8 /10 Very good
Reviewed: Monday, August 12, 2019
Satisfied, I will go directly to Hertz next time and persuade all my friends to do the same. Sharing on social media to let everyone know.
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Xavier Wright
Los Angeles
6 /10 Average
Reviewed: Thursday, April 18, 2019
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Patrick
Los Angeles
8 /10 Very good
Reviewed: Thursday, July 25, 2019
Many service counters
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Byron Bertie
Los Angeles
8 /10 Very good
Reviewed: Saturday, June 22, 2019
The rental agent tried to sell additional insurance at pick-up, but the airport staff were all very friendly and had great service attitudes.
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Beau Bentham
Los Angeles
8 /10 Very good
Reviewed: Sunday, May 19, 2019
There is a shuttle bus from the airport to the Hertz parking lot. The driver was very nice and helped us with our luggage. The parking lot signs are clear. However, the counter staff tried to sell us insurance when we picked up the car.
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Phil Adela
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 31, 2023
Excellent
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Yetta Twain
Los Angeles
10 /10 Excellent
Reviewed: Saturday, June 15, 2024
Very satisfied, the car was in good condition, and I could choose it myself.
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Anna Zechariah
Los Angeles
10 /10 Excellent
Reviewed: Saturday, June 15, 2024
Good
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Werner Bloomer
Los Angeles
8 /10 Very good
Reviewed: Tuesday, July 30, 2019
Clean and spacious environment, friendly staff, and efficient service!
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Vita Hugh
Los Angeles
10 /10 Excellent
Reviewed: Saturday, June 22, 2024
Very good
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Dempsey Aled(k)
Los Angeles
10 /10 Excellent
Reviewed: Saturday, June 22, 2024
Satisfied
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Wayne Franklin
Los Angeles
8 /10 Very good
Reviewed: Saturday, August 10, 2019
Booked online, presented the order, credit card, passport, driver's license, and a translator device at the airport store. Very convenient. However, there was a small trick; they asked us to prepay for a tank of fuel for the return, claiming it would save time since gas stations are hard to find. Later we found out that gas stations in US cities are as common as pharmacies in China, so there's no need to worry about finding a place to refuel.
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Raymond Moulton
Los Angeles
4 /10 Average
Reviewed: Sunday, June 9, 2019
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Abraham Bronte
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, January 16, 2024
Very satisfied.
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Miles Judson
Los Angeles
10 /10 Excellent
Reviewed: Thursday, January 25, 2024
The recommended cars are a bit expensive
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Liz Louise
Los Angeles
2 /10 Poor
Reviewed: Sunday, January 28, 2024
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Clare Catharine
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 28, 2024
Very satisfied
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Dawn Meredith
Los Angeles
10 /10 Excellent
Reviewed: Monday, June 10, 2024
Excellent
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Veromca Juliet
Los Angeles
10 /10 Excellent
Reviewed: Friday, March 22, 2024
Very good. Very patient.
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Hilary Rusk
Los Angeles
8 /10 Very good
Reviewed: Sunday, June 9, 2024
Standard and decent.
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Alston Cecillia
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, March 26, 2024
Satisfied
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Oscar Evelina
Los Angeles
10 /10 Excellent
Reviewed: Saturday, February 3, 2024
Overall service attitude was quite good, but there was constant upselling for a vehicle upgrade, claiming we had too much luggage and that the Ford Focus was too small, recommending a larger vehicle, which we firmly refused. In reality, the car we rented was in zone 3 area, where other cars like CRV4 and Nissan were also available. Therefore, it was possible to get a better car than what we had booked. It was raining heavily, and we didn't bother to choose carefully. The exterior looked fairly new, so we didn't switch. It had around 30,000 to 40,000 miles.
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Edison Chamberlain
Los Angeles
2 /10 Poor
Reviewed: Sunday, February 4, 2024
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Gloria Louisa
Los Angeles
10 /10 Excellent
Reviewed: Thursday, March 28, 2024
Arrived at night, didn't wait long, pretty good.
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Barret Sander
Los Angeles
2 /10 Poor
Reviewed: Friday, August 30, 2019
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Bing Smith
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, June 4, 2024
Very satisfied
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Horace Kennedy
Los Angeles
8 /10 Very good
Reviewed: Sunday, February 11, 2024
Picking up the car was convenient. At Hertz, there was no need to queue, while at the same time, there were many people in line at Thrifty. If the daily price difference isn't significant, consider Hertz. Although they claim 24-hour service, on the last day, I tried multiple times to extend the rental by phone but couldn't get through. The next day, I accidentally went to the service desk next door and was able to extend the rental with an agent. The price was slightly higher than the daily rate on QEEQ. When asked why no one answered the phone, I was told that no one picks up on weekends. So, if you plan to extend your rental, call on a weekday! Also, when I inquired about insurance, it seemed there was no third-party liability insurance, but the reservation on QEEQ included it. Luckily, there were no issues. So, if you're not in a hurry when picking up the car, take the time to inquire about third-party liability insurance!
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Dick Susan
Los Angeles
2 /10 Poor
Reviewed: Tuesday, February 13, 2024
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Keith Reynolds
Los Angeles
10 /10 Excellent
Reviewed: Saturday, June 1, 2024
Very good, the staff helped find the car, reissued a lost parking ticket, and the return process was smooth.
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Honey Meg
Los Angeles
10 /10 Excellent
Reviewed: Friday, February 16, 2024
The staff was very enthusiastic and didn't try to upsell.
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Andre Isabel
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, May 22, 2024
An excellent car rental company
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Kevin MacPherson
Los Angeles
10 /10 Excellent
Reviewed: Friday, February 23, 2024
Good service
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Coral Edward
Los Angeles
8 /10 Very good
Reviewed: Sunday, February 25, 2024
Overall service was good. Initially, they wanted to charge for the second driver, but later said my package included a second driver, so no extra fee was charged.
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Wayne Franklin
Los Angeles
10 /10 Excellent
Reviewed: Thursday, December 28, 2023
It was my first time renting a car in the U.S. It was very convenient.
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Beau Bentham
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, February 28, 2024
Overall experience was great, and charging was convenient.
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Joy Julian
Los Angeles
10 /10 Excellent
Reviewed: Friday, January 5, 2024
Very good, the staff is very friendly!
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Octavia Edith
Los Angeles
10 /10 Excellent
Reviewed: Sunday, March 3, 2024
Quick service, good communication about optional insurance without hassle, everything done swiftly.
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Vito Clare
Los Angeles
2 /10 Poor
Reviewed: Monday, April 22, 2024
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Zoe Charles
Los Angeles
2 /10 Poor
Reviewed: Monday, April 22, 2024
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Lucy Wyat(t)
Los Angeles
10 /10 Excellent
Reviewed: Monday, April 1, 2024
Very satisfied
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Isaac Leigh
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, June 25, 2024
Smooth pick-up
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Yetta Vogt
Los Angeles
10 /10 Excellent
Reviewed: Monday, July 1, 2024
Very satisfied
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Ogden Bill
Los Angeles
10 /10 Excellent
Reviewed: Saturday, June 29, 2024
Very satisfied
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Josephine Irving
Los Angeles
4 /10 Average
Reviewed: Monday, July 8, 2024
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Amanda Veblen
Los Angeles
10 /10 Excellent
Reviewed: Sunday, July 7, 2024
All the staff at each stage were very friendly and efficient, and the instructions given were very clear.
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Joy Julian
Los Angeles
10 /10 Excellent
Reviewed: Sunday, July 14, 2024
Easy to find, shuttle service is very convenient, changing the car was very easy
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Rachel Lucia
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, July 17, 2024
Very satisfied
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Joan Hardy
Los Angeles
8 /10 Very good
Reviewed: Friday, July 19, 2024
When we drove to Palm Springs, we discovered a slow tire leak. We went to the office to exchange cars, and they didn't charge any fees at all. We just got another car.
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Barret Sander
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 20, 2024
Very satisfied!!!
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Doreen Barrie
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 20, 2024
Very satisfied
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Alexander Truman
Los Angeles
10 /10 Excellent
Reviewed: Thursday, July 25, 2024
Very good.
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Buck Minnie
Los Angeles
10 /10 Excellent
Reviewed: Sunday, July 28, 2024
Very good
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Stephanie Smedley
Los Angeles
2 /10 Poor
Reviewed: Tuesday, July 30, 2024
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Yvonne Carllyle
Los Angeles
8 /10 Very good
Reviewed: Sunday, July 28, 2024
During the paperwork process, the Hertz agent from Asia had a constant smile but also tried to persuade me to buy additional insurance and even encouraged an upgrade. Even though I had already purchased full insurance, he still claimed that I didn’t have roadside assistance. After repeatedly emphasizing that I had bought all the necessary insurance, he finally directed me to the car lot. Be cautious, as this is another potential pitfall. There were about five or six different cars parked, but only two of them were actually available for me. The others required an upgrade (if you accidentally took one, you might get stopped when leaving, wasting a lot of time). After taking several photos and confirming repeatedly, I finally got my car (there was no Ford Focus as I had reserved). Instead, I got a Kia Forte, which turned out to be nice to drive with lane-keeping assist. Driving from Los Angeles to Las Vegas was stress-free. American drivers are very disciplined, making the experience very enjoyable.
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Crystal Service
Los Angeles
6 /10 Average
Reviewed: Friday, July 26, 2024
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Matthew Horatio
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, July 31, 2024
Very satisfied
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Lionel Johnson
Los Angeles
10 /10 Excellent
Reviewed: Thursday, August 1, 2024
There were quite a few people, but the service was excellent. No hidden charges.
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M.Stabile
Los Angeles
8 /10 Very good
Reviewed: Sunday, October 6, 2024
Although I have paid $126.66 for insurance, Hertz charged me $130,80 for LIS (liability insurance) Could you please reimburse me for this double charge?
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Anonymous
Los Angeles
7 /10 Good
Reviewed: Wednesday, December 4, 2024
The person at the counter kept trying to sell additional insurance policies. He kept saying things like "we have flat tires all the time" and "people lose keys all the time". It made me wonder what kind of cars and customers Hertz has.
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Adam Bloomfield
Los Angeles
10 /10 Excellent
Reviewed: Saturday, August 3, 2024
Convenient and efficient
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Stanford Garcia
Los Angeles
8 /10 Very good
Reviewed: Sunday, August 4, 2024
Overall service was quite good. Recommend purchasing insurance at the car rental company, checking the number of passengers and luggage, and upgrading the vehicle model.
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Atwood Walsh
Los Angeles
10 /10 Excellent
Reviewed: Sunday, August 4, 2024
Very satisfied
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Valentine Johnston(e)
Los Angeles
8 /10 Very good
Reviewed: Monday, August 5, 2024
There were recommended services during vehicle pickup, but it's better to make a rational choice.
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Nathan Thomson
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, August 6, 2024
The car pickup service was very convenient, and the staff were enthusiastic and friendly.
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Phoebe Hicks
Los Angeles
8 /10 Very good
Reviewed: Monday, August 5, 2024
Satisfied, convenient pick-up and drop-off process.
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Vivian Ezekiel
Los Angeles
8 /10 Very good
Reviewed: Saturday, August 3, 2024
Good
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Peter Wallace
Los Angeles
10 /10 Excellent
Reviewed: Friday, August 9, 2024
Fast and efficient.
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Joan Hardy
Los Angeles
8 /10 Very good
Reviewed: Sunday, August 11, 2024
Quite satisfied, the staff at the store provided insurance recommendations and the necessary items for self-pickup.
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Cornelius Gill
Los Angeles
10 /10 Excellent
Reviewed: Monday, August 12, 2024
I've used QEEQ many times and it's very convenient.
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Jocelyn Wild
Los Angeles
8 /10 Very good
Reviewed: Tuesday, August 13, 2024
It's okay.
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Bess Ralph
Los Angeles
8 /10 Very good
Reviewed: Friday, August 16, 2024
The shuttle bus was waiting near the 3E pillar in the purple zone for about 10 minutes.
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Vic Ezekiel
Los Angeles
4 /10 Average
Reviewed: Saturday, August 17, 2024
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Moira Fowler
Los Angeles
10 /10 Excellent
Reviewed: Sunday, August 18, 2024
Highly satisfied
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Harley Marcellus
Los Angeles
8 /10 Very good
Reviewed: Sunday, August 18, 2024
It's okay.
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Miranda III.
Los Angeles
6 /10 Average
Reviewed: Wednesday, August 21, 2024
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Yale Valentine
Los Angeles
8 /10 Very good
Reviewed: Thursday, August 22, 2024
Not bad
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Janet Bob
Los Angeles
10 /10 Excellent
Reviewed: Thursday, August 15, 2024
Very satisfied
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Don Emmie
Los Angeles
10 /10 Excellent
Reviewed: Saturday, August 10, 2024
Very satisfied, no upselling.
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Leopold Chapman
Los Angeles
10 /10 Excellent
Reviewed: Monday, August 26, 2024
The front desk staff are professional and efficient.
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Marico Wagner
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, August 27, 2024
Pretty good, no upselling, no waiting, no crowds, no queues.
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Marcia McCarthy
Los Angeles
10 /10 Excellent
Reviewed: Thursday, August 29, 2024
Very satisfied.
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Jenny Carrie
Los Angeles
10 /10 Excellent
Reviewed: Thursday, August 29, 2024
Satisfied
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Elsie Agnes
Los Angeles
8 /10 Very good
Reviewed: Friday, August 30, 2024
Except for the long queue during pickup, everything else was very satisfactory.
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Martin Richardson
Los Angeles
10 /10 Excellent
Reviewed: Saturday, August 31, 2024
Pretty good overall, except for one receptionist who was a bit arrogant, everyone else was nice.
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Arlen Tracy
Los Angeles
10 /10 Excellent
Reviewed: Monday, September 2, 2024
The most amazing part is that you can choose a better car than the one you reserved from a row of vehicles.
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Sherry Electra
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, September 11, 2024
Very satisfied
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Felix Hume
Los Angeles
10 /10 Excellent
Reviewed: Saturday, September 14, 2024
Very good.
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Tina Judd
Los Angeles
10 /10 Excellent
Reviewed: Thursday, September 19, 2024
Quick service with some upselling.
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Les Strong
Los Angeles
10 /10 Excellent
Reviewed: Thursday, September 19, 2024
Very satisfied.
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Kim Bennett
Los Angeles
10 /10 Excellent
Reviewed: Friday, September 20, 2024
No waiting in line at all, very polite and helpful.
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Pag Christiana
Los Angeles
8 /10 Very good
Reviewed: Wednesday, September 25, 2024
Overall satisfied. The car was relatively new with just over 6,000 miles, equipped with good driver-assistance features and CarPlay. When picking up the car, the staff noticed a marijuana smell inside and provided a written proof. The smell got worse after being exposed to sunlight the following day, almost making me consider changing the car. Fortunately, the smell faded after three or four days.
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Queena Symons
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, September 25, 2024
The originally booked car model in the same group did not meet my requirements, and there were no alternative options. They suggested adding some extra fees but eventually provided a Volvo XC 40 with navigation, which was very useful in the signal-less national park. Overall, I am quite satisfied.
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Kenneth Temple
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, September 25, 2024
Requires attentive hearing.
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Toby Ellen
Los Angeles
10 /10 Excellent
Reviewed: Friday, September 27, 2024
The customer service was excellent.
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Harriet Finn
Los Angeles
10 /10 Excellent
Reviewed: Friday, September 27, 2024
No hidden charges and no sales pitches. The wait time was a bit long—over an hour—but that's understandable since there were likely many flights arriving at the same time. I booked a Corolla, but when choosing the car, there were actually SUVs available. To save on fuel and for safety, I opted for the Altima, which can be considered an upgrade. The return process was very efficient; while we were moving our luggage, the staff member had already completed the inspection and sent the final bill to my email.
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Elmer Frederick
Los Angeles
8 /10 Very good
Reviewed: Saturday, September 28, 2024
The service was fine, but the airport location is always crowded, and there's always a line.
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Hannah Laurie
Los Angeles
10 /10 Excellent
Reviewed: Monday, September 30, 2024
Very satisfied!
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Cornelia Elizabeth
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, October 1, 2024
Overall service was excellent. Both pickup and drop-off were very smooth. Staff were friendly, and the process was efficient and convenient. Will definitely recommend to friends!
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Myron Hewlett
Los Angeles
10 /10 Excellent
Reviewed: Thursday, October 3, 2024
Satisfied.
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Saxon Dulles
Los Angeles
10 /10 Excellent
Reviewed: Thursday, October 3, 2024
Great, the procedures for picking up and returning the car are convenient.
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Ursula Partridge
Los Angeles
6 /10 Average
Reviewed: Thursday, October 3, 2024
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Magee Cooper
Los Angeles
8 /10 Very good
Reviewed: Friday, October 4, 2024
The car rental company's queue management is well-organized. They promote insurance and full-tank services, but once you decline, they generally don't push further. Returning the car is simple—just hand in the keys. The deposit pre-authorization hasn't been released yet, and I'm not sure how long it will take. I'll update my review once I find out.
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Lilith Cissie
Los Angeles
10 /10 Excellent
Reviewed: Friday, October 4, 2024
The shuttle bus to Hertz was easy to find right after exiting the airport, and both pick-up and drop-off were very quick.
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Colin Shelley
Los Angeles
10 /10 Excellent
Reviewed: Saturday, October 5, 2024
There was a system issue, and I waited for over 2 hours.
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Faithe Finger
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, October 8, 2024
Efficient and excellent service.
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Howar Raleign
Los Angeles
6 /10 Average
Reviewed: Wednesday, October 9, 2024
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Tammy Macaulay
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, October 9, 2024
Very convenient.
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Arlene Christopher
Los Angeles
10 /10 Excellent
Reviewed: Thursday, October 10, 2024
Satisfied
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Clare Catharine
Los Angeles
4 /10 Average
Reviewed: Friday, October 11, 2024
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Stanford Garcia
Los Angeles
10 /10 Excellent
Reviewed: Saturday, October 12, 2024
Overall good. Most vehicles of the same type are Chevrolet Malibu, but the trunk is relatively small. The car is slightly smaller in size compared to similar models.
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Joan Hardy
Los Angeles
10 /10 Excellent
Reviewed: Saturday, October 12, 2024
Very good
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Nathaniel Kell(e)y
Los Angeles
10 /10 Excellent
Reviewed: Sunday, October 13, 2024
Warm and friendly service even late at night.
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Michell Pullman
Los Angeles
10 /10 Excellent
Reviewed: Monday, October 14, 2024
The service from Hertz is quite reliable. The car was relatively new, having only 16,000 miles on it, and it was very easy to drive.
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Rachel Lucia
Los Angeles
8 /10 Very good
Reviewed: Tuesday, October 15, 2024
It was a great experience. Even though my chip card wasn't authorized by the system, I was able to use the regular card swipe service afterward.
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Alva Dupont
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, October 15, 2024
Very satisfied.
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Ina Attlee
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, October 15, 2024
Excellent
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Modesty Martin
Los Angeles
10 /10 Excellent
Reviewed: Thursday, October 17, 2024
Good
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Vanessa Lew
Los Angeles
8 /10 Very good
Reviewed: Friday, October 18, 2024
Hertz has much shorter waiting times compared to others.
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Charlotte Birrell
Los Angeles
8 /10 Very good
Reviewed: Sunday, October 20, 2024
The queue at Hertz is usually short since they have more counters open; you can generally get things done quickly. The nearby 'Triple-One' isn't as efficient, but it's cheaper. Hertz's insurance is slightly less aggressive with their upselling; they offered $10 per day and I went ahead and purchased it. 'Triple-One,' on the other hand, tries to upsell everything. While their orders are cheaper, their insurance often makes up the difference. Hertz strikes a better balance overall.
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Salome Wheeler
Los Angeles
6 /10 Average
Reviewed: Monday, October 21, 2024
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Egbert Eve
Los Angeles
10 /10 Excellent
Reviewed: Monday, October 21, 2024
Excellent.
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Josephine Chaucer
Los Angeles
2 /10 Poor
Reviewed: Tuesday, October 22, 2024
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Hayden Johnson
Los Angeles
2 /10 Poor
Reviewed: Wednesday, October 23, 2024
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Orville Trevelyan
Los Angeles
10 /10 Excellent
Reviewed: Thursday, October 24, 2024
It's acceptable.
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Lambert Jennings
Los Angeles
10 /10 Excellent
Reviewed: Friday, October 25, 2024
There is a shuttle bus from the airport to the rental company, which is very convenient. Once you get off, you can go straight to the counter to complete the formalities, and the process is very fast, taking about five minutes per person. They simply asked if the car would be returned with a full tank, without trying to upsell anything. The most noteworthy incident during this car rental was that the car window was smashed on the second day, and my backpack was stolen. Fortunately, all valuables and important documents had been safely stored and were not stolen. After calling the police, the officers who arrived on the scene handled the case efficiently. It seemed like they were used to car window smashings and treated it as routine. The staff at the supermarket entrance even took me to another spot to see the shattered glass from the smashed car window, and they seemed very calm about the whole situation.
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Darcy Hill
Los Angeles
10 /10 Excellent
Reviewed: Monday, October 28, 2024
Pretty good.
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Pamela Crofts
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, October 29, 2024
Satisfied, no upselling, short queues.
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Fabian Victor
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, November 5, 2024
Highly satisfied! Hertz service is excellent. The self-service car selection is super convenient; you are given a designated area where you can choose any car. It's safe to say they are among the best rental companies. The full insurance price is reasonable, there is no upselling of other services, and the return process is quick and hassle-free. Highly recommended.
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Novia Springhall
Los Angeles
8 /10 Very good
Reviewed: Friday, November 8, 2024
Overall, the process is efficient and quick. After completing the paperwork, you can directly go to the designated area and select a car by yourself; no specific vehicle is assigned to you.
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Regina Green
Los Angeles
10 /10 Excellent
Reviewed: Sunday, November 10, 2024
The service was excellent.
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Calvin Joan
Los Angeles
6 /10 Average
Reviewed: Wednesday, November 13, 2024
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Ansel Blume
Los Angeles
4 /10 Average
Reviewed: Thursday, November 14, 2024
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Prima Maltz
Los Angeles
8 /10 Very good
Reviewed: Thursday, November 14, 2024
Overall not bad, the waiting time for picking up the car was about 20 minutes. During this time, the staff asked if we wanted to add insurance options, but since we had already purchased full insurance through the QEEQ platform, we declined. The staff remained polite. However, there was a miscommunication—possibly due to language barriers—which led to an issue where the 'No need for a full-tank return' option might have been selected. Thankfully, the issue was resolved smoothly through the QEEQ platform. Additionally, it is highly recommended to purchase full insurance. Don’t try to save a little money and neglect it—minor scratches or dents can be fully covered. Also, make sure to record a video of the car's condition before picking it up, as some cars might already have scratches. Protect your own rights.
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Joanne Spencer
Los Angeles
2 /10 Poor
Reviewed: Monday, November 18, 2024
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Karen Jackson
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, November 19, 2024
Very good, highly recommended.
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Sophia Cook(e)
Los Angeles
2 /10 Poor
Reviewed: Friday, November 15, 2024
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Darlene Leopold
Los Angeles
10 /10 Excellent
Reviewed: Thursday, October 17, 2024
Satisfied
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Nick Dickens
Los Angeles
10 /10 Excellent
Reviewed: Thursday, October 17, 2024
Satisfied
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Truda Jones
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, October 16, 2024
Simple procedures, wide range of vehicle choices, good car conditions, and friendly staff.
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Augus Toby
Los Angeles
8 /10 Very good
Reviewed: Tuesday, October 15, 2024
It's okay. The staff asked if I needed additional insurance services, which I politely declined.
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Edith Henry
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, October 15, 2024
The instructions for renting and returning the car are very detailed.
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Ella Baldwin
Los Angeles
10 /10 Excellent
Reviewed: Monday, October 14, 2024
Pretty good.
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Regina Green
Los Angeles
10 /10 Excellent
Reviewed: Sunday, October 13, 2024
Excellent experience. The staff confirmed that insurance was purchased with no upselling at all. You can freely choose any available vehicle in the designated area! The cars are very new, and the keys are inside, so you can just drive off.
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Doris Ingersoll
Los Angeles
10 /10 Excellent
Reviewed: Thursday, October 10, 2024
Excellent
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Leonard Clark(e)
Los Angeles
10 /10 Excellent
Reviewed: Saturday, October 5, 2024
Satisfied
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Dolores Samuel
Los Angeles
10 /10 Excellent
Reviewed: Sunday, September 29, 2024
I initially booked a Toyota Sienna, but they gave me two Kia cars instead. However, each Kia had one tire that was underinflated. Eventually, they provided me with the Toyota Sienna I originally booked.
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Hilary Rusk
Los Angeles
10 /10 Excellent
Reviewed: Sunday, August 25, 2024
Highly satisfied.
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Alston Cecillia
Los Angeles
10 /10 Excellent
Reviewed: Friday, November 22, 2024
The waiting time in line was very long, but the service was quite good. You need to allocate plenty of time for waiting. The car was upgraded to a GMC SUV, which was great. It was my first time in the U.S. and I couldn't speak English at all, but it was okay. QEEQ provided some customer service throughout the process, which was helpful. Not bad overall, I'll rent from here again next time.
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Pandora Harte
Los Angeles
6 /10 Average
Reviewed: Monday, November 25, 2024
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Lilith Maria
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
It was pretty good, the process was quite fast.
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Hiram Gresham
Los Angeles
10 /10 Excellent
Reviewed: Monday, November 25, 2024
Satisfied.
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Roy Daniell
Los Angeles
10 /10 Excellent
Reviewed: Friday, November 29, 2024
The pickup and return process was simple and efficient, and the car was in good condition.
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Kirk North
Los Angeles
10 /10 Excellent
Reviewed: Saturday, December 7, 2024
The whole process was very smooth.
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Avery Morris
Los Angeles
8 /10 Very good
Reviewed: Sunday, December 8, 2024
Overall it's fine, they tried to upsell other services, just say no if you don't need them.
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Cecil Cronin
Los Angeles
10 /10 Excellent
Reviewed: Monday, December 9, 2024
Very satisfied with the excellent service.
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Owen Thorndike
Los Angeles
10 /10 Excellent
Reviewed: Monday, December 16, 2024
Upgraded to an X3 with additional payment. The car was new and easy to drive. No thorough check was done during drop-off.
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Murray Isaac
Los Angeles
6 /10 Average
Reviewed: Tuesday, December 17, 2024
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Sheila Warren
Los Angeles
10 /10 Excellent
Reviewed: Saturday, December 21, 2024
Very satisfied.
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Hiram Chaplin
Los Angeles
10 /10 Excellent
Reviewed: Monday, December 23, 2024
The staff were very patient and processed the paperwork quickly!
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Lewis Bartholomew
Los Angeles
8 /10 Very good
Reviewed: Saturday, December 28, 2024
They claimed our insurance was incomplete and asked us to pay extra for additional insurance. It was a bit confusing, but after refusing, they still allowed us to pick up the car.
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Simon Gibson
Los Angeles
10 /10 Excellent
Reviewed: Thursday, January 2, 2025
Not bad, better than Sixt, Sixt is a huge rip-off.
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Elsie Agnes
Los Angeles
10 /10 Excellent
Reviewed: Friday, January 3, 2025
Satisfied
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Astrid Owen
Los Angeles
10 /10 Excellent
Reviewed: Monday, January 6, 2025
Very satisfied
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Miriam Lily
Los Angeles
6 /10 Average
Reviewed: Tuesday, January 7, 2025
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Josephine Chaucer
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, January 7, 2025
Excellent
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Jamie Wolf
Los Angeles
10 /10 Excellent
Reviewed: Friday, January 10, 2025
I always choose Hertz, very satisfied.
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Bishop Franklin
Los Angeles
10 /10 Excellent
Reviewed: Friday, January 10, 2025
Satisfied
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Miles Bell
Los Angeles
10 /10 Excellent
Reviewed: Friday, January 10, 2025
Very smooth process, returning the car was very convenient.
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Asa Peg
Los Angeles
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
Efficient and very satisfying.
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Xavier Wright
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, January 14, 2025
The overall service was quite good.
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Ryan Malan
Los Angeles
8 /10 Very good
Reviewed: Wednesday, January 15, 2025
It's okay.
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Rachel Lucia
Los Angeles
10 /10 Excellent
Reviewed: Friday, January 17, 2025
The process is simple and efficient, and the staff are friendly.
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Cornelia Palmer
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 19, 2025
The front desk staff were very professional, and both the pickup and return processes were quick and efficient.
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Jim Blake
Los Angeles
10 /10 Excellent
Reviewed: Monday, January 20, 2025
Satisfied.
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Truman Colclough
Los Angeles
10 /10 Excellent
Reviewed: Sunday, January 26, 2025
Comprehensive
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Donahue Rudolph
Los Angeles
6 /10 Average
Reviewed: Tuesday, January 28, 2025
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Maxwell Daniell
Los Angeles
8 /10 Very good
Reviewed: Saturday, February 8, 2025
Overall, it was pretty good. I'm just not sure if they'll find excuses to deduct money later. I didn't buy the collision damage waiver. When I arrived, an elderly lady told me that it's illegal not to buy it in Los Angeles. I directly replied, 'I just want to break the law, is that not allowed?' She was speechless afterward.
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Dorothy Hansom
Los Angeles
10 /10 Excellent
Reviewed: Sunday, February 9, 2025
Very satisfied, efficient, always use Hertz for car rentals.
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Antony Rossetti
Los Angeles
6 /10 Average
Reviewed: Monday, February 10, 2025
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Lou Zangwill
Los Angeles
8 /10 Very good
Reviewed: Wednesday, February 12, 2025
The overall service was fine. We switched to a Honda SUV halfway in San Francisco because the original car reported an oil warning. Although it felt like an upgrade, the oil warning appeared again after arriving in Los Angeles. Thankfully, there were no issues and the car ran smoothly. The service was satisfactory.
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Page Kitty
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, February 12, 2025
Both pickup and drop-off were very convenient.
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Sean Jonson
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, February 18, 2025
A big company that is trustworthy.
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Henry Reed
Los Angeles
8 /10 Very good
Reviewed: Thursday, February 20, 2025
Pretty good
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Florence Tennyson
Los Angeles
8 /10 Very good
Reviewed: Thursday, February 20, 2025
Very satisfied.
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Abner Timothy
Los Angeles
6 /10 Average
Reviewed: Thursday, February 20, 2025
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Madeline Surrey
Los Angeles
8 /10 Very good
Reviewed: Thursday, February 20, 2025
It's okay.
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Christian Kingsley
Los Angeles
10 /10 Excellent
Reviewed: Saturday, February 22, 2025
Pretty good, Chevrolet.
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Armand Church
Los Angeles
10 /10 Excellent
Reviewed: Thursday, March 13, 2025
Very satisfied
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Yvette Haydn
Los Angeles
10 /10 Excellent
Reviewed: Friday, March 14, 2025
Very satisfied.
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Gustave Hughes
Los Angeles
10 /10 Excellent
Reviewed: Thursday, February 20, 2025
Very satisfied
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Belinda O'Neil
Los Angeles
8 /10 Very good
Reviewed: Monday, February 17, 2025
Purchasing full insurance is definitely necessary, as it makes handling any issues much easier.
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Primo Maxwell
Los Angeles
10 /10 Excellent
Reviewed: Thursday, March 20, 2025
Pretty good!
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Doreen Barrie
Los Angeles
10 /10 Excellent
Reviewed: Thursday, March 20, 2025
Efficient service without aggressive insurance upselling.
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Armand Church
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, April 8, 2025
Very good.
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Evan Morley
Los Angeles
10 /10 Excellent
Reviewed: Thursday, April 10, 2025
Satisfied
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King Ford
Los Angeles
10 /10 Excellent
Reviewed: Sunday, April 20, 2025
Arrived in the morning, no need to queue.
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Yehudi Back
Los Angeles
10 /10 Excellent
Reviewed: Monday, April 21, 2025
Overall, it's great. The highlight is that you can choose your own car. All the cars of the same type have their trunks open and keys inside the car—just pick one and drive off.
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Antonia Susanna
Los Angeles
10 /10 Excellent
Reviewed: Friday, May 2, 2025
Perfect
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Herbert Ted
Los Angeles
10 /10 Excellent
Reviewed: Sunday, May 4, 2025
Simple and efficient
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Viola Augustine
Los Angeles
8 /10 Very good
Reviewed: Thursday, May 8, 2025
Car rental is fast and easy.
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Harriet Finn
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, May 13, 2025
It was okay, but there was a queue due to a power outage.
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Mark Kathleen
Los Angeles
10 /10 Excellent
Reviewed: Friday, May 16, 2025
Very convenient, the car was basically new and very easy to drive.
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Eunice Hodge
Los Angeles
8 /10 Very good
Reviewed: Sunday, May 18, 2025
The check-out process was slow, and they kept trying to upsell. Returning the car was very convenient, navigation was accurate, just dropped off the key and left, very efficient.
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Thomas Sinclair
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, May 20, 2025
It was okay. I arrived in Los Angeles at 11 PM, and when I found the rental office, there were only two counters open. I waited nearly two hours to get the car. However, the process of giving me the car was straightforward, unlike some companies that secretly downgrade you a level. The car was relatively new as well.
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Gabrielle Tuttle
Los Angeles
8 /10 Very good
Reviewed: Thursday, May 22, 2025
The Tesla Model 3 I booked was unavailable, quite disappointing.
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Sandra Edison
Los Angeles
10 /10 Excellent
Reviewed: Friday, May 23, 2025
Satisfied
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Alberta Job
Los Angeles
10 /10 Excellent
Reviewed: Friday, May 30, 2025
Very good, short queue, quick car pickup.
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Enid I.
Los Angeles
4 /10 Average
Reviewed: Tuesday, June 3, 2025
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Hermosa Charlotte
Los Angeles
2 /10 Poor
Reviewed: Thursday, June 5, 2025
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Rory Kit
Los Angeles
10 /10 Excellent
Reviewed: Monday, June 23, 2025
Overall good experience. They did try to upsell, but they were not pushy when I declined. They just have a duty to inform about the high costs of towing and labor, etc.
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Patricia Whitehead
Los Angeles
10 /10 Excellent
Reviewed: Friday, June 27, 2025
Extremely satisfied!
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Enoch Dodd
Los Angeles
8 /10 Very good
Reviewed: Saturday, June 28, 2025
The return location was too inconvenient.
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Sarah Whyet
Los Angeles
10 /10 Excellent
Reviewed: Saturday, June 28, 2025
Very satisfied.
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Caroline Polly
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, July 1, 2025
Satisfied
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Wright Jasper
Los Angeles
10 /10 Excellent
Reviewed: Thursday, July 10, 2025
The service is excellent.
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Geoffrey Fanny
Los Angeles
10 /10 Excellent
Reviewed: Thursday, July 10, 2025
Very good and efficient. The process is simple and straightforward.
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Maurice Edie
Los Angeles
8 /10 Very good
Reviewed: Saturday, July 12, 2025
Very satisfied
Read More >
Cora Caroline
Los Angeles
4 /10 Average
Reviewed: Sunday, July 13, 2025
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Lilith Cissie
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, July 15, 2025
Very considerate.
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Jim Blake
Los Angeles
10 /10 Excellent
Reviewed: Sunday, July 27, 2025
It was a satisfactory car rental experience.
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Steven Bush
Los Angeles
10 /10 Excellent
Reviewed: Friday, August 1, 2025
Paid extra to upgrade to a top-tier Mercedes C-class, the car was very new. Truly worth every penny!
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Ivan Keppel
Los Angeles
10 /10 Excellent
Reviewed: Sunday, August 3, 2025
Overall very satisfied, brand new car with 300 miles, smooth pick-up and drop-off process, no upselling. Hertz is indeed trustworthy.
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Nigel Jane
Los Angeles
10 /10 Excellent
Reviewed: Sunday, August 3, 2025
The service attitude was quite good. I picked up the car around 9 pm and there was no queue. The customer service did not mention insurance, but when I proactively requested full coverage, they added it. After picking up the car in Los Angeles and driving to Irvine, I felt the car was a bit old, so I went to their branch there and exchanged it for another car that was more attractive and newer. It was very comfortable to drive. The car exchange in the San Francisco Stanford area took about 30 minutes in line. The service attitude there was also excellent. They said I could leave after handing over the keys, but I insisted on receiving a receipt on-site. They calculated the fuel cost for the exchange on the spot, and I signed the documentation. The deposit was refunded very quickly, within two to three days. Afterwards, I received toll and service fee invoices gradually.
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Kitty Evans
Los Angeles
8 /10 Very good
Reviewed: Sunday, August 17, 2025
The customer service was excellent.
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Omar Eipstein
Los Angeles
8 /10 Very good
Reviewed: Friday, August 22, 2025
The overall process was simple, and the instructions for picking up and returning the car were clear.
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Franklin Raphael
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, August 26, 2025
Very satisfied.
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Grace Grey
Los Angeles
8 /10 Very good
Reviewed: Friday, August 29, 2025
Satisfied
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Louis Barney
Los Angeles
10 /10 Excellent
Reviewed: Friday, September 26, 2025
Picking up and returning the car was very convenient.
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Norman Rockefeller
Los Angeles
10 /10 Excellent
Reviewed: Sunday, September 28, 2025
The service was excellent.
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Regina Green
Los Angeles
8 /10 Very good
Reviewed: Wednesday, October 8, 2025
The waiting time in line was extremely long.
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Steven Bush
Los Angeles
10 /10 Excellent
Reviewed: Sunday, October 19, 2025
Satisfied
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Elmer Frederick
Los Angeles
10 /10 Excellent
Reviewed: Monday, October 20, 2025
The queue at the airport was quite long, but the service attitude was good. The translation document was actually not needed.
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Anonymous
Los Angeles
10 /10 Excellent
Reviewed: Sunday, November 2, 2025
Amazing experience, they even gave me a free car upgrade!
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Anonymous
Los Angeles
10 /10 Excellent
Reviewed: Friday, November 7, 2025
The queue was quite long, waited for about half an hour, but got all the paperwork done in just 5 minutes. Purchased full insurance from the rental company for peace of mind. Got a spacious Kia, not sure of the model, but very satisfied—it fit three people, four large suitcases, and two small ones perfectly.
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Anonymous
Los Angeles
10 /10 Excellent
Reviewed: Sunday, November 9, 2025
Even though I had to purchase additional local insurance, the car I got was excellent—an upgraded, almost brand-new Hyundai Sonata with only 10,000 kilometers on it.
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Anonymous
Los Angeles
10 /10 Excellent
Reviewed: Sunday, November 30, 2025
Quick car pickup and excellent service.
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Anonymous
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, December 10, 2025
I just showed him those two lines on the platform booking page, he glanced at it, said “Perfect,” and immediately stopped trying to upsell anything.
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Anonymous
Los Angeles
10 /10 Excellent
Reviewed: Sunday, December 28, 2025
The whole process was pretty quick, but there’s no shuttle service so you have to grab your own taxi to get there and back yourself.
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Anonymous
Los Angeles
10 /10 Excellent
Reviewed: Monday, December 29, 2025
It was okay overall, just your typical standard American-style service.
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Anonymous
Los Angeles
10 /10 Excellent
Reviewed: Monday, January 5, 2026
Really good overall.
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Anonymous
Los Angeles
8 /10 Very good
Reviewed: Monday, February 23, 2026
Big, well-known company and easy to find.
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Anonymous
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, February 25, 2026
Really great overall
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Anonymous
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, March 4, 2026
Pretty good overall.
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Anonymous
Los Angeles
10 /10 Excellent
Reviewed: Saturday, April 4, 2026
Very satisfied with the rental company.
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Anonymous
Los Angeles
10 /10 Excellent
Reviewed: Friday, May 15, 2026
Super efficient service and the car was pretty new and really easy to drive!
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Anonymous
Los Angeles
10 /10 Excellent
Reviewed: Saturday, May 16, 2026
Pretty good overall.
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Anonymous
Los Angeles
10 /10 Excellent
Reviewed: Tuesday, May 26, 2026
Super satisfied – got the car within just a few minutes.
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Anonymous
Los Angeles
10 /10 Excellent
Reviewed: Monday, June 8, 2026
Fair prices and really good service.
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Anonymous
Los Angeles
10 /10 Excellent
Reviewed: Sunday, June 14, 2026
Super satisfied with everything from start to finish.
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Anonymous
Los Angeles
10 /10 Excellent
Reviewed: Sunday, July 12, 2026
Super professional service – I’m sticking with Her t z every time.
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Anonymous
Los Angeles
10 /10 Excellent
Reviewed: Friday, July 24, 2026
Fantastic rental experience overall. The pickup line was a bit long, but to make up for the wait they upgraded us to the exact Sienna we wanted instead of a similar Carnival. The car was almost brand new, with only about 8,000 miles on it.
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Anonymous
Los Angeles
10 /10 Excellent
Reviewed: Saturday, July 25, 2026
Absolutely satisfied.
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Anonymous
Los Angeles
10 /10 Excellent
Reviewed: Sunday, August 2, 2026
Plenty of cars to choose from and the staff were really helpful and friendly.
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Anonymous
Los Angeles
10 /10 Excellent
Reviewed: Thursday, August 13, 2026
They processed the final invoice right after I dropped off the car and released the credit card deposit immediately. Really impressive.
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Anonymous
Los Angeles
8 /10 Very good
Reviewed: Saturday, August 22, 2026
Line was a bit long.
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Anonymous
Los Angeles
10 /10 Excellent
Reviewed: Thursday, September 3, 2026
The car was in great condition and the whole process was smooth. Not much paperwork and no pushy upselling at all.
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Anonymous
Los Angeles
6.7 /10 Average
Reviewed: Tuesday, July 30, 2019
Waited 30 min. to get the car. Had to walk another 10 min with luggage to get to the car. Car condition was good.
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Charlotte Birrell
Los Angeles
2 /10 Poor
Reviewed: Tuesday, August 28, 2018
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