This was our first time renting from Hertz. We rented two MPVs, one Kia and one Chrysler Pacifica. Overall, the experience was okay. Both cars had many scratches on the body, which we documented with photos. The store wasn't too crowded when we arrived, and the car pickup process went smoothly. The counter staff, a woman, suggested that we purchase the toll pass, but since it wasn't my first time in the U.S., I knew the toll roads could be avoided. We decided not to buy it and no additional fees were charged during the booking. When returning the car, I had already refueled, but they still charged me 10% for the fuel level being slightly below full. Honestly, I was quite annoyed. Chrysler Pacifica itself is fuel-intensive, and after visiting the U.S. three times, I've never encountered a rental company that would deduct fees for just being down one fuel bar. Overall, the impression was not great. If other rental companies weren't more expensive, I wouldn't choose Hertz.