LOS ANGELES AIRPORT CAR RENTAL REVIEWS

Very satisfied

Satisfied

Great service, make sure to read the contract carefully before signing.

The service should be okay. Previously, there was no queue for car pickup at 8 a.m., but this time the waiting time was long. Additionally, there is an issue that needs to be addressed between QEEQ and the rental company. I purchased full insurance through the QEEQ platform, but the rental company could not see it, so they repeatedly discussed the insurance with me, wasting a lot of time. However, this is not the rental company's fault; they genuinely couldn't see that I had already bought full insurance.

Very satisfied, easy pickup and convenient return process.

Not bad, they didn't push the insurance much.

Since Budget has merged with AVIS, I'll address both in my feedback. First segment of the trip: I rented a car in Dallas and returned it in Houston with Budget, booking a Ford Edge, a midsize SUV, through Zuzuche. However, the staff gave me a Honda compact car instead, which was incredibly frustrating. After communicating with the staff, I swapped for the originally booked Ford Edge, as shown in the pictures provided. So, the store actually had the Ford Edge available but didn’t give it to me right away. One key issue to note is that due to the time difference, Zuzuche’s customer service was unavailable when I tried to report the issue. Even when they responded later during business hours, it was meaningless by then. Second segment of the trip: I rented a car in Los Angeles through AVIS. Upon arrival, I waited nearly 40 minutes for vehicle coordination. In the past, if the reserved model wasn’t available, they would upgrade free of charge; now, you're lucky if they don't downgrade you. During the return, they charged me for roadside assistance insurance, miscellaneous fees, and fuel costs—around 70 dollars. Although I refueled the car completely, I unfortunately lost the receipt, and the credit card charge's posting date was after the payment date, hence unusable for filing a dispute. Imagine if all tourists went through this—they could refund the ones who successfully disputed and profit from those who didn’t keep their fuel receipts. This could amount to considerable earnings for them. In summary, think carefully before choosing these two rental car companies, as this likely stems from management-level policies.

Highly satisfied

The pickup time was relatively long. The vehicle was very new, but the one I got seemed to be smaller than a Camry, roughly the size of a Corolla.

Overall very satisfied, brand new car with 300 miles, smooth pick-up and drop-off process, no upselling. Hertz is indeed trustworthy.

Very satisfied, quick and timely responses to any issues.

This car rental experience was excellent. The service was great as well. The car was personally delivered to the terminal, and the return was conveniently arranged at the hotel. The overall experience was outstanding. I will definitely rent again next time.

The service attitude was quite good. I picked up the car around 9 pm and there was no queue. The customer service did not mention insurance, but when I proactively requested full coverage, they added it. After picking up the car in Los Angeles and driving to Irvine, I felt the car was a bit old, so I went to their branch there and exchanged it for another car that was more attractive and newer. It was very comfortable to drive. The car exchange in the San Francisco Stanford area took about 30 minutes in line. The service attitude there was also excellent. They said I could leave after handing over the keys, but I insisted on receiving a receipt on-site. They calculated the fuel cost for the exchange on the spot, and I signed the documentation. The deposit was refunded very quickly, within two to three days. Afterwards, I received toll and service fee invoices gradually.

It took over two hours of waiting in line to pick up the car. There were many service counters, but most were not assisting customers. Since we had 5 people and 5 suitcases, we specifically requested a vehicle with a large trunk. The front desk staff said the original JEEP we booked wasn't available and offered us a larger GMC instead. However, when we went downstairs to pick up the car, the attendant, who was African-American, was extremely unfriendly towards Asians. They blatantly gave the vehicle that had been assigned to us to a white family and pointed to a smaller Dodge, saying that was all they had, take it or leave it. When we asked other staff about it, we were told that this location operates on a first-come, first-served basis, and earlier arrivals get to choose first. Their attitude was horrible! It was infuriating. The service is far worse than in Europe.

Excellent

Forced insurance and fuel upselling failed, made customers wait two hours to pick up the car, and tried to mislead by suggesting a downgraded vehicle pickup.

It was a great experience.

Despite paying in full and confirming the reservation, the entire pickup process took 3.5 hours. First, there was a two-hour wait in line, then the car was not ready, and finally we received a car that was dirty and smelled terrible.

Paid extra to upgrade to a top-tier Mercedes C-class, the car was very new. Truly worth every penny!

Very good