CAR RENTAL REVIEWS ON AVIS AT LOS ANGELES AIRPORT, LAX

Very satisfied

The vehicle's condition and driving experience were great. When picking up the car, I asked about charges for additional drivers and toll fees. The staff said that spouses are considered as joint drivers, so there would be no extra charges, and all toll fees were included—no need to worry. However, after returning the car, extra charges were applied, including toll fees, charges for additional drivers, and unused towing fees, totaling around $300!

Terrible! Can you believe that the front desk staff at AVIS in Los Angeles International Airport were actually scammers! Here’s how they tricked people: Even though I clearly stated I didn’t want the refueling service, they claimed it was mandatory but assured me that the fee would automatically be canceled as long as I returned the car with a full tank. Since this wasn’t my first time renting a car abroad, I repeatedly told them that I had never heard of such a rule. However, the staff insisted, saying there was a long line of customers waiting and urging me to decide quickly. When I returned the car, even though I had refueled it to a full tank, the staff initially refused to cancel the refueling fee, claiming that since I bought the empty tank return service, I shouldn’t have refueled myself. After much argument, someone mentioned that AVIS in Los Angeles often pulls this kind of stunt, and only then did they agree to cancel the charge. Additionally, I had researched online before renting and confirmed that a couple is not required to purchase an additional driver option. At the rental desk, I asked again, but the front desk outright claimed this wasn’t true and insisted we needed to pay for an extra driver—another scam! My other frustration is with QEEQ (the platform I booked through). Before returning the car, I asked QEEQ again, and at first, their customer service also said that couples don’t need to purchase the extra driver option, but when they realized a refund might be involved (likely a different representative by this point), they changed their stance and said I had to follow the rental desk’s policy. I’m not sure if QEEQ’s customer service genuinely didn’t know the rule or just wanted to avoid trouble, but they basically told the customer to give in. In the end, I confirmed that couples indeed don’t need to buy the additional driver option. AVIS is forever on my blacklist! For such a big rental company to blatantly deceive customers like this is practically illegal. I regret not recording the conversation! Also, the wait time was ridiculous—it took me an hour and a half just to pick up the car.

Very satisfied, easy pickup and convenient return process.

Satisfied

Service was enthusiastic, and there were multiple communication channels available (they were proficient in using mobile translation apps). We arrived late at night, but the service desk was almost fully staffed, so there was no need to queue to process our order.

Satisfied

Since Budget has merged with AVIS, I'll address both in my feedback. First segment of the trip: I rented a car in Dallas and returned it in Houston with Budget, booking a Ford Edge, a midsize SUV, through Zuzuche. However, the staff gave me a Honda compact car instead, which was incredibly frustrating. After communicating with the staff, I swapped for the originally booked Ford Edge, as shown in the pictures provided. So, the store actually had the Ford Edge available but didn’t give it to me right away. One key issue to note is that due to the time difference, Zuzuche’s customer service was unavailable when I tried to report the issue. Even when they responded later during business hours, it was meaningless by then. Second segment of the trip: I rented a car in Los Angeles through AVIS. Upon arrival, I waited nearly 40 minutes for vehicle coordination. In the past, if the reserved model wasn’t available, they would upgrade free of charge; now, you're lucky if they don't downgrade you. During the return, they charged me for roadside assistance insurance, miscellaneous fees, and fuel costs—around 70 dollars. Although I refueled the car completely, I unfortunately lost the receipt, and the credit card charge's posting date was after the payment date, hence unusable for filing a dispute. Imagine if all tourists went through this—they could refund the ones who successfully disputed and profit from those who didn’t keep their fuel receipts. This could amount to considerable earnings for them. In summary, think carefully before choosing these two rental car companies, as this likely stems from management-level policies.

Avis, Budget, and Priceless are in the same building, and the wait to confirm an order exceeded one and a half hours, all while standing. Not recommended.

The local Avis branch asked if I wanted the highway toll pass, and I said yes, but they didn't explain the costs. In the end, after 21 days of rental, they charged over $300 extra on my credit card. They also upgraded the insurance without my consent.

Very satisfied, quick and timely responses to any issues.

Very satisfied

Both car pickup and drop-off were well-organized and orderly.

There are over 20 counters, but fewer than 10 were open. The efficiency could be improved. Despite fewer than 10 counters being open, I still had to wait about 40 minutes.

Very satisfied.

Very satisfied, the entire process was quick!

Very satisfied, highly recommend this car rental company.

Despite paying in full and confirming the reservation, the entire pickup process took 3.5 hours. First, there was a two-hour wait in line, then the car was not ready, and finally we received a car that was dirty and smelled terrible.

Satisfied.

We picked up the car more than two hours later than the scheduled time, which made us unsatisfied with Avid. When picking up the car, we verbally asked if there were any other fees besides the additional driver fee. The staff said no, so we kept agreeing and signed. Since we had already waited for over two hours and were very tired at the time, we didn't read carefully. However, when returning the car, we examined the bill and found they had charged us extra for full roadside assistance insurance. But I had already purchased that full insurance from a Chinese insurance company when booking through Zuzuche.