CAR RENTAL REVIEWS ON HERTZ AT LOS ANGELES AIRPORT, LAX

It was okay. I arrived in Los Angeles at 11 PM, and when I found the rental office, there were only two counters open. I waited nearly two hours to get the car. However, the process of giving me the car was straightforward, unlike some companies that secretly downgrade you a level. The car was relatively new as well.

Too many people and unclear instructions.

Very considerate.

Satisfied

The Tesla Model 3 I booked was unavailable, quite disappointing.

Scam to make people spend money.

The service is excellent.

Very good and efficient. The process is simple and straightforward.

It was a satisfactory car rental experience.

Overcharged for fuel. The vehicle's condition was not clearly documented at pickup. Returned with a full tank but was still charged over 80 dollars for fuel.

Overall very satisfied, brand new car with 300 miles, smooth pick-up and drop-off process, no upselling. Hertz is indeed trustworthy.

The service attitude was quite good. I picked up the car around 9 pm and there was no queue. The customer service did not mention insurance, but when I proactively requested full coverage, they added it. After picking up the car in Los Angeles and driving to Irvine, I felt the car was a bit old, so I went to their branch there and exchanged it for another car that was more attractive and newer. It was very comfortable to drive. The car exchange in the San Francisco Stanford area took about 30 minutes in line. The service attitude there was also excellent. They said I could leave after handing over the keys, but I insisted on receiving a receipt on-site. They calculated the fuel cost for the exchange on the spot, and I signed the documentation. The deposit was refunded very quickly, within two to three days. Afterwards, I received toll and service fee invoices gradually.

The return location was too inconvenient.

Very satisfied.

Very satisfied

Overall good experience. They did try to upsell, but they were not pushy when I declined. They just have a duty to inform about the high costs of towing and labor, etc.

Very good, short queue, quick car pickup.

Satisfied

Extremely satisfied!

Paid extra to upgrade to a top-tier Mercedes C-class, the car was very new. Truly worth every penny!