CAR RENTAL REVIEWS ON HERTZ AT LOS ANGELES AIRPORT, LAX

The waiting time in line was extremely long.

Pretty good overall.

Really great overall

I just showed him those two lines on the platform booking page, he glanced at it, said “Perfect,” and immediately stopped trying to upsell anything.

Very satisfied.

The service was excellent.

Satisfied

Even though I had to purchase additional local insurance, the car I got was excellent—an upgraded, almost brand-new Hyundai Sonata with only 10,000 kilometers on it.

Quick car pickup and excellent service.

Amazing experience, they even gave me a free car upgrade!

The whole process was pretty quick, but there’s no shuttle service so you have to grab your own taxi to get there and back yourself.

The customer service was excellent.

The queue at the airport was quite long, but the service attitude was good. The translation document was actually not needed.

Really good overall.

Big, well-known company and easy to find.

It was okay overall, just your typical standard American-style service.

Picking up and returning the car was very convenient.

The queue was quite long, waited for about half an hour, but got all the paperwork done in just 5 minutes. Purchased full insurance from the rental company for peace of mind. Got a spacious Kia, not sure of the model, but very satisfied—it fit three people, four large suitcases, and two small ones perfectly.

Satisfied

The overall process was simple, and the instructions for picking up and returning the car were clear.