They claimed our insurance was incomplete and asked us to pay extra for additional insurance. It was a bit confusing, but after refusing, they still allowed us to pick up the car.

The waiting time in line was very long, but the service was quite good. You need to allocate plenty of time for waiting. The car was upgraded to a GMC SUV, which was great. It was my first time in the U.S. and I couldn't speak English at all, but it was okay. QEEQ provided some customer service throughout the process, which was helpful. Not bad overall, I'll rent from here again next time.

The process is very simple, you can get going in 10 minutes.