BOSTON CAR RENTAL REVIEWS

Satisfied

Extremely satisfied.

Extremely satisfied

The car was in good condition, but there were hidden charges. I booked the car to be picked up at 2:30 PM, and actually got the car at 2:05 PM. I returned it exactly at 2:30 PM three days later. However, when I checked the bill, they marked my pickup time as 1:21 PM (did they count the time I waited in line?) and my return time as 2:40 PM. As a result, they charged me for an extra day. The worst part is that nobody mentioned any of this to me. It's truly unacceptable.

Very satisfied, no sales promotions at all. They just asked if I needed an EZ Pass, unlike other car rental companies that aggressively promote insurance.

Great value for money. Rented cars for two months in three separate periods. Pretty good overall, felt like opening a mystery box each time.

The service is just average, not bad, and that's good enough.

Satisfied.

When picking up the car, the right front tire had two noticeable cracks and apparent safety hazards, yet there was no spare tire provided. Hertz continued renting out the vehicle without properly inspecting and repairing it after the previous customer returned it. Additionally, there were no backup vehicles available for customers. This is extremely irresponsible behavior in terms of customer safety.

The staff did not allow me to use the insurance I bought in the US, but last time at Sixt, the staff said it was fine.

Satisfactory

Very satisfied.

Satisfied

Very systematic.

Foreign staff may incorrectly assign insurance to you. If you have already purchased insurance in your home country, make sure to communicate clearly with them about this. When renting cars abroad, although full coverage may have been purchased domestically, language barriers and information gaps might lead to additional insurance being upsold, resulting in poor customer experiences. It's recommended that renters directly purchase insurance at international rental offices as needed to avoid duplicate expenses and unnecessary trouble. I rented a Toyota Sienna but was given a regular business vehicle instead.

No extra fees were charged, no need to wait in line, and the overall process was very smooth.

The waiting time in line was a bit long. I had reserved a 7-seat Grand Cherokee L but was given an S model instead. I specifically confirmed with the counter staff that I needed the larger model, but upon reaching the parking lot, I found out the car was smaller. Unfortunately, I couldn't go back to the counter to request a replacement because the line was too long again. With 6 people seated, the entire journey felt a bit uncomfortable.

Very satisfied

Praticidade na devolução

Not

There are hidden charges, such as secretly adding roadside assistance fees. Make sure to carefully review the contract details when signing.