CAR RENTAL REVIEWS ON AVIS IN BOSTON

The car was in good condition, but there were hidden charges. I booked the car to be picked up at 2:30 PM, and actually got the car at 2:05 PM. I returned it exactly at 2:30 PM three days later. However, when I checked the bill, they marked my pickup time as 1:21 PM (did they count the time I waited in line?) and my return time as 2:40 PM. As a result, they charged me for an extra day. The worst part is that nobody mentioned any of this to me. It's truly unacceptable.

Very satisfied

Satisfied.

The staff did not allow me to use the insurance I bought in the US, but last time at Sixt, the staff said it was fine.

Pretty good.

Overall quite satisfied, though the queue was a bit long when picking up the car. Understandable given the work efficiency in the U.S.

Satisfied. Booked a Suburban and was worried it might be substituted with a Tahoe like several years ago, but it was exactly as booked. Very pleased!

Very satisfied!

Very satisfied.

Pretty good, straightforward and rough management typical of Americans.

Satisfactory

The overall service is very good.

Very satisfied. Initially, the car couldn't connect to Bluetooth, but the staff immediately replaced it with another model of the same type.

Not bad

Very systematic.

Foreign staff may incorrectly assign insurance to you. If you have already purchased insurance in your home country, make sure to communicate clearly with them about this. When renting cars abroad, although full coverage may have been purchased domestically, language barriers and information gaps might lead to additional insurance being upsold, resulting in poor customer experiences. It's recommended that renters directly purchase insurance at international rental offices as needed to avoid duplicate expenses and unnecessary trouble. I rented a Toyota Sienna but was given a regular business vehicle instead.

This time, I rented a car from the AVIS location at Boston Airport, and it was the worst car rental experience I've ever had in the U.S. The staff at the location had a very rude and unfriendly attitude, and their customer service was extremely poor. I will never rent a car from the AVIS Boston Airport location again and will also remind my friends to be cautious.

I had booked a Toyota Sienna, but since it was unavailable, they upgraded me to a Ford Expedition, a super large American full-size SUV that is extremely easy to drive!

The office staff are very cooperative especially Karim and Mohammed.

Arriving at Boston airport at 6 PM to return one car and pick up another already paid for, I have to say there were only two staff members. Their efficiency was low and their attitude wasn't great. It took me over 4 hours to finally leave.